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Frequently Asked Questions
Here you will find information related to a collection of common customer questions.
How do I contact Customer Care?
What are the taxes and surcharges on my bill?
What is my billing cycle?
How do I opt out of receiving phone books?
How do I advertise my business in the Yellow Pages?
Our company is moving. Can we keep our telephone number?
Can we keep our toll-free number when switching to Allstream?
How do I make sure my previous provider stops billing me?
What is toll fraud?
How do I protect my business from toll fraud?
How do I request a phone book?
Decreasing the risk of toll fraud with VoIP
How do I log in to my account?
W-9 Forms
Adding Authorized Users to Your Account
Transferring services to a new provider (porting)
Moving your service
