Allstream Support Center

Allstream Support Center

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Frequently Asked Questions

Here you will find information related to a collection of common customer questions
  • How do I sign in to my account?

  • Updating Authorized Users on Your Account

  • How do I contact Customer Service?

  • Paperless Billing

  • What is my billing cycle?

  • Different Ways to Pay Your Bill

  • Adding a Payment Account

  • Making a One-Time Online Payment

  • Automatically Pay Your Bill

  • Allstream Portal Documentation

  • How do I make sure my previous provider stops billing me?

  • What are the taxes and surcharges on my bill?

  • What is toll fraud?

  • How do I protect my business from toll fraud?

  • Decreasing the Risk of Toll Fraud with VoIP Services Guide

  • Robocall Mitigation Service

  • Can we keep our toll-free number when switching to Allstream?

  • Our company is moving. Can we keep our telephone number?

  • Moving your service

  • Transferring services to a new provider (porting)

  • How do I opt out of receiving phone books?

  • How do I advertise my business in the Yellow Pages?

  • How do I request a phone book?

  • W-8 and W-9 Forms

  • Public Info and Policies

Want to learn more about how Allstream can keep you connected? Check out our Unified Products Suite.

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Support Topics

  • US Support
  • Canadian Support
  • Public Info and Policies

Contact Us (US)

US Repair:
1-800-360-4467

US Unified Communications Repair:
888-985-8010

US Customer Service:
1-866-468-3472
uscustomerservice@allstream.com

Online Contact:
Online Form

Contact Us (Canada)

Canada Repair:
1-866-282-0111

Canada Unified Communications Repair:
1-888-733-5744

Canada Customer Service:
1-888-288-2273
CanCustomerService@allstream.com

Online Contact:
Online Form

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  • Connectivity
  • Managed IT

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