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Frequently Asked Questions
A collection of common questions we receive from customers
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What are the taxes and surcharges that appear on my bill?
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What is my billing cycle?
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How do I opt out of receiving phone books?
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How do I advertise my business in the Yellow Pages?
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Our company is moving. Can we keep our telephone number?
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Can we keep our toll-free number when switching to Allstream service?
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How do I ensure that my previous provider stops billing me for my services?
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What is toll fraud?
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How do I protect my business from toll fraud?
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How do I request to receive a phone book?
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How do I login to my account?
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W-9 Forms
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Adding an authorized user to your account
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Transferring services to a new provider (Porting)
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Moving your service