1. Click the Sign In button below or visit https://my.allstream.com/.
   
   
   Sign in »
2. Enter your username and password and click SIGN IN. If you have forgotten your password, please visit the password recovery page at https://my.allstream.com/Account/PasswordRecovery.

If you are still having problems, contact our Customer Service team.

Creating an account

To create an account:

1. Using your web browser, visit https://my.allstream.com.
   The Sign In page displays.
2. Click the create a new account link.
   The Create an Account page displays.
3. Enter the account information as needed. The Contact First Name, Contact Last Name, Account Number, and PIN Number fields are required.
   
   Note: You must enter your account PIN to continue. If you do not know the account PIN, click Request PIN Number to have it sent by email (recommended) or telephone.
4. Type the code from the image in the field at the bottom of the page.
5. Click Next.
   The Login Information page displays allowing you to define the username and password used to log in to the portal, the email address, and a security question/answer used to verify your account in case you forget your log in credentials in the future.
6. Click Create User.
   A confirmation message displays, and a confirmation email is sent to the email address entered on the Login Information page.

To access a full library of Allstream Portal user documentation, log in to the portal and select User Guides from the SUPPORT menu.