Our Customer Care team can help you with:
- Accounts & billing
- Online account access
- Starting or stopping service
- Order status
Use your iCare account
Submit a ticket using your iCare account.
Talk to a person
Customer Care Representatives are available via the phone: 1-866-468-3472 or by email: uscustomerservice@allstream.com.
Monday — Friday / 7am to 5pm (PST)
Use our online form
Send in questions 24 hours a day using our online form.
The Customer Repair Center (CRC) should be contacted for an immediate response to any telecom service problem or outage at 800-360-4467. Our CRC is staffed 24x7x365 in order to provide prompt trouble ticket resolution. A Trouble Ticket number will be issued while you are on the phone for future reference of the issue; please have that number available should you need to escalate your issue.