1. Home
  2. Frequently Asked Questions
  3. How do I contact Customer Care?

How do I contact Customer Care?

Our Customer Care team can help you with:

  • Accounts & billing
  • Online account access
  • Starting or stopping service
  • Order status

Use your Allstream account
Submit a ticket using your Allstream account.

Log in »

Talk to a person
Customer Care Representatives are available via the phone: 1-866-468-3472 or by email: uscustomerservice@allstream.com.

Monday — Friday / 7am to 5pm (PST)

Use our online form
Send in questions 24 hours a day using our online form.

Experiencing Service Issues?

The Customer Repair Center (CRC) should be contacted for an immediate response to any telecom service problem or outage at 800-360-4467. Our CRC is staffed 24x7x365 in order to provide prompt trouble ticket resolution. A Trouble Ticket number will be issued while you are on the phone for future reference of the issue; please have that number available should you need to escalate your issue.

Was this article helpful?

Related Articles