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How do I contact Customer Care?

Our Customer Care team can help you with

  • Account & billing
  • Online account access
  • Starting or stopping service
  • Order status

Use your IntegraCare account
Submit a ticket using your IntegraCare Account.

Log in »

Talk to a person
Customer Care Representatives are available via the phone: 1-866-468-3472 or by email: UScustomerservice@allstream.com

Monday — Friday / 7am to 5pm (PST)

Use our online form
Send in questions 24 hours a day using our online form

Experiencing Service Issues?

The Customer Repair Center (CRC) should be contacted for an immediate response to any telecom service problem or outage at 800-360-4467. Our CRC is staffed 24x7x365 in order to provide prompt trouble ticket resolution. A Trouble Ticket number will be issued while you are on the phone for future reference of the issue; please have that number available should you need to escalate your issue.

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