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Allstream Support Center

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How do I contact Customer Service?

Use your Allstream account

Contact an Allstream representative or submit a trouble ticket by signing in to your Allstream account.

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Talk to a person
US
(Monday-Friday 7:00-5:00 PST)
Canada
(Monday-Friday 8:30-7:00 EST)
1-866-468-3472 1-888-288-2273

Send us an email
US Canada
USCustomerService@allstream.com CanCustomerService@allstream.com

Use our online form

Send in questions 24 hours a day using our online form.

Experiencing Service Issues?

The Customer Repair Center (CRC) should be contacted for an immediate response to any telecom service problem or outage at the US or Canada Repair numbers listed on this page. A Trouble Ticket number will be issued while you are on the phone for future reference of the issue; please have that number available should you need to escalate your issue.

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Support Topics

  • US Support
  • Canadian Support
  • Public Info and Policies

Contact Us (US)

US Repair:
1-800-360-4467

US Unified Communications Repair:
888-985-8010

US Customer Service:
1-866-468-3472
uscustomerservice@allstream.com

Online Contact:
Online Form

Contact Us (Canada)

Canada Repair:
1-866-282-0111

Canada Unified Communications Repair:
1-888-733-5744

Canada Customer Service:
1-888-288-2273
CanCustomerService@allstream.com

Online Contact:
Online Form

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