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Customer Service Contact Form

For general information or assistance with billing, orders, or moving/transferring service issues, complete and submit the following form to Allstream Customer Service. We are staffed Monday through Friday and generally respond within two business days.

For immediate assistance, contact Customer Service directly at:

US
USCustomerService@allstream.com
866-468-3472

Canada
CANCustomerService@allstream.com
888-288-2273

Experiencing Service Issues?

The Customer Repair Center (CRC) should be contacted for an immediate response to any telecom service problem or outage at the US or Canada Repair numbers listed on this page. A Trouble Ticket number will be issued while you are on the phone for future reference of the issue; please have that number available should you need to escalate your issue.

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  • Renewal or Contract Extensions
  • Repair and Operations Contact Information
  • Moving your service

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Support Topics

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Contact Us (US)

US Repair:
1-800-360-4467

US Unified Communications Repair:
888-985-8010

US Customer Service:
1-866-468-3472
uscustomerservice@allstream.com

Online Contact:
Online Form

Contact Us (Canada)

Canada Repair:
1-866-282-0111

Canada Unified Communications Repair:
1-888-733-5744

Canada Customer Service:
1-888-288-2273
CanCustomerService@allstream.com

Online Contact:
Online Form

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