For general information or assistance with billing, orders, or moving/transferring service issues, complete and submit the following form to Allstream Customer Service. We are staffed Monday through Friday and generally respond within two business days.
For immediate assistance, contact Customer Service directly at:
US
USCustomerService@allstream.com
866-468-3472
Canada
CANCustomerService@allstream.com
888-288-2273
The Customer Repair Center (CRC) should be contacted for an immediate response to any telecom service problem or outage at the US or Canada Repair numbers listed on this page. Our CRC is staffed 24x7x365 in order to provide prompt trouble ticket resolution. A Trouble Ticket number will be issued while you are on the phone for future reference of the issue; please have that number available should you need to escalate your issue.