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Frequently Asked Questions
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Frequently Asked Questions
Here you will find information related to a collection of common customer questions
How do I sign in to my account?
How do I contact Customer Service?
What is my billing cycle?
Different Ways to Pay Your Bill
Paperless Billing
Adding a Payment Account
Automatically Pay Your Bill
Making a One-Time Online Payment
Updating Authorized Users on Your Account
Allstream Portal Documentation
How do I make sure my previous provider stops billing me?
How do I protect my business from toll fraud?
Our company is moving. Can we keep our telephone number?
Moving your service
Transferring services to a new provider (porting)
Universal Call Blocking
Canadian Surcharges, Taxes, Fees, and Assessments
