Allstream Support Center

Allstream Support Center

  • Account Sign In
  • English
    • French
  1. Home
  2. US Support
  3. Account & Billing Information
  4. Transferring services to a new provider (porting)
  1. Home
  2. Canadian Support
  3. Account & Billing Information
  4. Transferring services to a new provider (porting)
  1. Home
  2. US Support
  3. Frequently Asked Questions
  4. Transferring services to a new provider (porting)
  1. Home
  2. Canadian Support
  3. Frequently Asked Questions
  4. Transferring services to a new provider (porting)
  1. Home
  2. Canadian Support
  3. Moving?
  4. Transferring services to a new provider (porting)
Searching...

Transferring services to a new provider (porting)

If you are transferring phone numbers to a new provider, contact your new provider to make that request. Please note, Allstream requires a 60 day written notice for transfer of services, so let us know in advance if you will be transferring or cancelling your services.

Important information for transferring

  • Check and confirm the status of your contract with your Account Consultant or Customer Service prior to submitting a transfer or cancellation request.
  • Contact Allstream Customer Service to ensure all your freezes are removed from your lines.
  • If your account is password protected, make sure you supply your new provider the correct password.
  • All changes to your transfer date must be made with your new provider.
  • Services must remain active with Allstream until the day of transfer.
  • There is a $25 service order charge associated with the transfer.
  • All customer information must match Allstream’s records. Allstream can supply you with a customer service report to confirm all customer information. These reports are only by request and given to an authorized party on the account.
Tagged: cancellationtransferring service

Was this article helpful?

Yes No

Related Articles

  • Canadian Surcharges, Taxes, Fees, and Assessments
  • Allstream Portal Documentation
  • Allstream Account Features
  • Robocall Mitigation Service
  • Making a One-Time Online Payment
  • Adding a Payment Account

Want to learn more about how Allstream can keep you connected? Check out our Unified Products Suite.

Untitled Article
Voice and Collaboration Connectivity Managed IT
Resources

Need Help?

Save time by submitting a support request online using your Allstream account.
Sign In

Support Topics

  • US Support
  • Canadian Support
  • Public Info and Policies

Contact Us (US)

US Repair:
1-800-360-4467

US Unified Communications Repair:
888-985-8010

US Customer Service:
1-866-468-3472
uscustomerservice@allstream.com

Online Contact:
Online Form

Contact Us (Canada)

Canada Repair:
1-866-282-0111

Canada Unified Communications Repair:
1-888-733-5744

Canada Customer Service:
1-888-288-2273
CanCustomerService@allstream.com

Online Contact:
Online Form

Services

  • Voice and Collaboration
  • Connectivity
  • Managed IT

About Us

  • Allstream.com
  • Partners
  • Careers
  • News

Policies

  • Regulatory Affairs
  • US Internet Broadband Disclosure
  • Privacy Statement
  • Privacy Policy

Contact

  • Customer Service
  • Network Operations and Repair
  • Corporate
© 2023 Allstream Business Inc. All rights reserved.
  • English
  • French