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  3. Transferring services to a new provider (porting)
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  2. Account & Billing Information
  3. Transferring services to a new provider (porting)

Transferring services to a new provider (porting)

If you are transferring phone numbers to a new provider, contact your new provider to make that request. Please note, Allstream requires a 60 day written notice for cancellation of services, so let us know in advance if you will be transferring or cancelling your services.

Important information for transferring

  • Contact Allstream Customer Service┬áto ensure all your freezes are removed from your lines.
  • If your account is password protected, make sure you supply your new provider the correct password.
  • All changes to your transfer date must be made with your new provider.
  • Services must remain active with Allstream until the day of transfer.
  • There is a $25 service order charge associated with the transfer.
  • All customer information must match Allstream’s records. Allstream can supply you with a customer service report to confirm all customer information. These reports are only by request and given to an authorized party on the account.

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