With paperless billing, you can access your billing information online rather than receive a printed, paper format. Each month you are subscribed to this service, Allstream sends an email when your invoice is ready to view. You can also sign up for Automatic Payments to pay your bills automatically from a checking or credit card account.
To access a full library of Allstream Portal user documentation, sign in to your account at https://my.allstream.com/ and select User Guides from the SUPPORT menu.
How do I sign up for paperless billing?
Just sign in to your Allstream account, then click on the Go Paperless link under the I WANT TO list of links at the bottom of the page.
You will need your account number and PIN number from your welcome email. If you do not have your PIN you can request one before you proceed.
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How do I change the email address for paperless billing invoices?
To update the email address where paperless billing invoices are to be sent:
- Sign in to your Allstream account.
- From the MY ACCOUNT drop-down list, select Contacts.
- In the list of contacts, click the Edit icon associated with the ICare Billing Notification contact.
OR
Click the Add New Contact icon to create a new contact. Select ICare Billing Notification from the Contact Type drop-down list before saving the new contact.