We offer three convenient ways to pay your bill.
Automated Phone System
Call 866-468-3472 and select option 2 for payments. This is where you can make a payment using your credit card.
Mail your payment to: PO Box 734521 Chicago, IL 60673-4521. Please include the remittance slip that comes with your invoice to ensure the payment is made to your account in a timely manner.
Online
Payments can be made online using the Allstream portal. You can also use this portal to setup auto pay to your bank account or credit card.
Note: You must have added at least one payment account to your Accounts list to make a payment. For information about adding a payment account, see Adding a Payment Account.
You will need your account number and PIN number from your welcome email. If you do not have your PIN you can request one before you proceed.
Create your account now »
Once you are signed in to the portal, from the MY ACCOUNT drop-down list, select Billing Center.
From the Accounts section of the Billing Center page, you can add a payment account or select an existing payment method to make a one-time payment or setup recurring payments.
To access a full library of Allstream Portal user documentation, sign in to your account at https://my.allstream.com/ and select User Guides from the SUPPORT menu.
For questions or to report problems, please contact our Customer Service team.