If you are transferring phone numbers to a new provider, contact your new provider to make that request. Please note, Allstream requires a 60 day written notice for transfer of services, so let us know in advance if you will be transferring or cancelling your services.

Important information for transferring

• Check and confirm the status of your contract with your Account Consultant or Customer Service prior to submitting a transfer or cancellation request.
• Contact Allstream Customer Service to ensure all your freezes are removed from your lines.
• If your account is password protected, make sure you supply your new provider the correct password.
• All changes to your transfer date must be made with your new provider.
• Services must remain active with Allstream until the day of transfer.
• There is a $25 service order charge associated with the transfer.
• All customer information must match Allstream’s records. Allstream can supply you with a customer service report to confirm all customer information. These reports are only by request and given to an authorized party on the account.