Customer Proprietary Network Information (CPNI)

Customer Proprietary Network Information (CPNI) is the information that Allstream Business Inc. and/or Allstream Business US, LLC., through its subsidiaries (“Allstream”), gathers about its customers that 1) relates to the quantity, technical configuration, type, destination, and amount of use of telecommunications services subscribed to by its customers, and that is made available to Allstream by the customer solely by virtue of the carrier-customer relationship, and 2) is contained in the bills pertaining to telephone exchange service or telephone toll service received by a customer of a carrier. CPNI does not include subscriber list information.

Customer Privacy

Allstream offers various communications-related services, including local and long distance service and telecommunications equipment. In order to better serve your communication needs, occasionally we would like to share your CPNI across product lines within Allstream. Allstream may also share your CPNI on a limited, as-needed basis with trusted agents and independent contractors that assist Allstream in providing you with communication-related services. These parties share a duty to protect your CPNI. Allstream will only share your CPNI with its agents and independent contractors with your explicit permission. Our use of CPNI may enhance our ability to offer products and services tailored to your specific needs. Allstream will not sell your CPNI to third parties without the appropriate authorization from you, or a law enforcement agency or court of law.

Customer Rights

CPNI is subject to federal and certain state laws and regulations. Allstream is fully committed to complying with these CPNI laws and regulations. You have the right to protection of your confidential information, and Allstream has the duty to protect that information.

If you prefer that Allstream not use, disclose, or allow access to your CPNI to offer you our communications-related products and services to which you do not already subscribe, you may “opt-out” – that is, you may direct us not to make these disclosures across additional product lines within Allstream. Your decision to opt-out will not affect the provision of any services to which you currently subscribe. You may opt-out at any time by contacting the Allstream. Your approval or denial of approval for the use of CPNI is valid until such time as your telephone services are discontinued or you affirmatively revoke or limit such approval or denial. If you choose to opt-out, Allstream’s ability to offer you certain services to which you do not currently subscribe, including promotions and cost-saving bundled services, may be limited.

How to Contact Us to Opt-Out

If you wish to opt-out you may do so in the following ways:

  1. In writing to Allstream at the following address:
    Attn: CPNI
    18110 SE 34th Street
    Building One, Suite 100
    Vancouver, WA 98683
  2. Via phone or fax to the Allstream Customer care telephone numbers listed on your invoice.
  3. Online at

Was this article helpful?

Related Articles