Port Out Reject FAQs

The following information is intended to assist in the resolution of various reject reasons for the PORT OUT LSR portal.

Interval Guidelines for REQTYPE CB Port Only Request *
  • FOC Response – 24 hours
  • Due Date Interval – 1-25 TNs = 3 Business Days
  • Due Date Interval – 51 or more TNs = ICB
Interval Guidelines for All Other REQTYPES *
  • FOC Response – 24 Hours
  • Due Date Interval – 1**-50 TNs = 5 Business Days
  • Due Date Interval – 51-100 TNs = 10 Business Days
  • Due Date Interval – 101 TNs = ICB
Interval Guidelines for Simple Port
  • FOC Response – 4 Hours
  • Due Date Interval – 1 or 2 Business Days

For Simple Port Requests, LSRs received after 1pm local time are considered as having been received the following business day. Non-Simple Port LSRs received after 3pm local time are considered as having been received the following business day. Complete and accurate LSRs with due dates less than the guidelines published above will be FOC’d with the interval above, unless the expedite field is populated. Expedites are considered on a case by case basis. LSRs with a due date of more than 30 days out will be rejected.

* These intervals apply unless otherwise defined by inter-company agreements.
** One TN in this context would be an LSR for a Non-Simple port of a single TN, e.g., a port of a single TN from a multi-TN account.

Supplemental Orders

Allstream will make every attempt to meet the original due date requested when the order supplement is received at least 48 hours (2 business days) before the established due date. In the event that we are unable to meet the original due date requested, we will FOC a new date. If the supplement is received less than 48 hours (2 business days) before the original established due date, use the Interval Guidelines published above to determine the revised due date.

If a Carrier does not port the numbers on the FOC due date, our policy allows carriers to port numbers up to 4 (four) business days after the FOC date, in most cases. If the carrier submits a supplemental LSR with the new due date for the number port, we will process the supplement. If the carrier does not send a supplement to the LSR, and has not received a reject or cancellation within 4 (four) business days of the FOC date, the request will be considered canceled and the TN port subscription in NPAC will be cancelled. A new LSR will be required to re-establish the port request.

Allstream will allow a reasonable amount of supplements to a single request. In the event that it is clear the Carrier requesting the port has no established due date, and a carrier sends multiple supplements to change the due date of a request, we may contact the Carrier for additional information or reject the LSR and ask the carrier to submit a new request when it has a firm due date.

Partial LNP Orders

All partial LNP requests must be identified as a partial port on the LSR. To indicate a partial migration on the LSR, you can populate the Migration Indicator (MI) field with an A, or provide clear direction of the partial port in the remarks field of the LSR. Not doing so will result in a reject. Any telephone numbers the submitting Carriers would like disconnected, should be listed in the Remarks section of the LSR, and the submitting Carrier should clearly communicate the request to disconnect the numbers. Any numbers/services not identified as being ported or disconnected will remain active and continue to be billed to the end user.

Simple Port Requests

The FCC defines Simple Port Requests as follows: “Simple ports are those ports that: (1) do not involve unbundled network elements; (2) involve an account only for a single line; (3) do not include complex switch translations (e.g., Centrex, ISDN, AIN services, remote call forwarding, or multiple services on the loop); and (4) do not include a reseller.”

Reuse of Facilities

Reuse of facilities for analog unbundled loops is encouraged. The request type on the LSR should be shown as “BB” with an activity of “V”. If the CSR shows Broadband Bundle Access, Broadband Internet or Broadband Bonded, reuse of facilities is only available if all of the TNs associated with these services are on the LSR.

Non-Working/Disconnected Telephone Numbers

Only working telephone numbers will be ported out.

Failed Port- “Snapback”

If you have any problems during your port activity and determine that the end-user’s service needs to be restored on Allstream facilities, please follow the process outlined below:

  • Submit a SUP on the original LSR PON through the CSR/LSR Portal to either CANCEL or Request a DUE DATE CHANGE. Please make sure that the appropriate SUP fields are completed in the SUP LSR to prevent rejection of the SUP
  • If the TNs have already been ported out and must now be ported back to Allstream, call the port-out team at 218-515-6225 immediately and request that the TN(s) be “snapback[ed]”.
    Note: A SUP to port back numbers to Allstream can ONLY be requested on the actual date the numbers were ported out. If TNs need to port back on any day after the initial port out day, the end-user will need to call Allstream and request that service be re-established via regular installation processes.
  • If the reuse of circuits and the circuit conversion has completed, you must coordinate the circuit conversion back with the incumbent carrier (of the circuit). In addition, this work-back can only be done on the same day that the reuse occurred; this step must also be coordinated with the port-out team at 218-515-6225.
  • Once services have converted back to Allstream, the Company will immediately test services to ensure that the TN(s) are working properly. The Carrier requesting the “snapback” is responsible for coordinating the reversal of the port and/or reuse until end-user services are working properly.

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