CSR/LSR Portal Access and Guides

To gain access to the CSR/LSR portal you must first fill out and return the Trading Partner Profile Portal Access Request form.

CSR/LSR Portal Log In »

For trading partners who still need to access the DSET LSR application to supplement in flight LSRs, the retired portal is still accessible below.

 

Carrier-To-Carrier Migration Information

Allstream strives to return proper CSR requests within 24 hours. Requesting carriers or parties should confirm Allstream is the current carrier by establishing that all TNs show Allstream as the current provider as identified by our name and SPID in NPAC. This process should precede all CSR requests to Allstream.

For CenturyLink resale customers in the legacy Qwest territories (when the TN has a Qwest SPID, but the end user confirms that the end user is an Allstream customer) the CSR and LSR request would submitted to Qwest/CenturyLink.

The requesting carrier (whether an ILEC, CLEC, Wireless Provider, VoIP Provider, Telecommunications Carrier, etc.), is responsible for ensuring that it has proper authorization(s) from the end user before placing a request with Allstream. Allstream does not require that the LOA accompany the CSR and LSR requests but the carrier must affirmatively indicate that it has the proper authorization (from the end user and other needed authorization, if any) on CSR and LSR requests, or Allstream will reject the request.

For 3rd Party Non-Telecommunication Carriers (e.g., agents, consultants, or vendors): Allstream requires that an LOA from the end user customer accompany the CSR request.

If a dispute or discrepancy arises regarding the proper authorization(s) and/or your authority to act on behalf of the end-user, you are responsible for providing evidence of the authorization as may be requested by Allstream.

Retired LSR Portal
Retired LSR Portal Log In »

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