Customer Service Feedback and Escalations

Accessibility Concerns

Allstream is committed to exceeding customer expectations. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Customers who wish to provide feedback on the way Allstream provides goods and services to people with disabilities can be made by using our online form.

All feedback will be directed to the Allstream Disability Management Specialist. Complaints will be addressed according to Allstream’s complaint management procedures.

Commissioner for Complaints for Telecommunications Services

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website or call toll-free 1-888-221-1687.

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