Why am I being prompted for a password? Your user name may be entered into your email program incorrectly. Most of our user names look similar to the email address, but replace the @ symbol with a dot. For example: firstname.lastname@example.org would be username.integra.net Was this article helpful? Yes No Related Articles Why are email messages downloading multiple times? Why are things locking up after downloading messages? Why am I getting a Cannot find server error? Why can’t I send email from my hotel room? Why are people’s reply emails receiving failures? How many email addresses can be sent to at one time?