Softphone Administration Videos

Our demonstration videos provide basic instructions for the administrative tasks related to your UCCV softphone system.

ACD Softphone

Get step-by-step instructions for logging in and setting up your softphone.

Creating a New User

This video guides you through the process of creating and managing your users.

Sending a Welcome Email

See how easy it is to send welcome emails with log in and passcode information to new and existing users.

Creating a Ring Group

Ring Groups allow you to ring multiple users in a particular order. This demonstration shows you how to set up your Ring Groups.

Uploading Music On Hold

Learn how to upload music that your callers will hear while they wait on hold.

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