International Calling Options

In an effort to reduce the frequency of international toll fraud, Allstream has adopted a standard practice to block outbound calling to a select group of countries associated with high incidences of international toll fraud.

International Calling Options
Standard

As a feature of all Allstream Voice Services, the International Calling – Standard setting automatically prevents outbound calling to the countries listed below.

Please note, this list is subject to change at any time. Allstream also reserves the right to block international long distance to individual telephone numbers in any country when the number is associated with international toll fraud.

Allstream also proactively blocks calls to individual international phone numbers known to be associated with fraudulent behavior. The list of blocked individual numbers is updated frequently and is subject to change at any time. Calls to these locations will be blocked no matter which of the international calling options are chosen.

Blocked

Customer may choose International Calling – Blocked as their international long distance calling program. In selecting such, you are advised that Allstream’s long distance network will block most, but not all, international calls made over your network. Allstream cannot block or prevent calls to Canada, Puerto Rico, the U.S. Virgin Islands, Caribbean nations, and any other countries with dialing plans similar to the United States and North America. See list of locations below that will be blocked. DESPITE ANY BLOCKING OR OTHER MEASURES TAKEN BY ALLSTREAM, IT IS STILL CUSTOMER’S OBLIGATION TO TAKE ALL MEASURES NECESSARY TO ENSURE AGAINST THE OCCURRENCE OF TOLL FRAUD..

Unrestricted

In the event that your company finds it necessary to call countries on Allstream’s standard blocked international list below, customers may opt to choose Unrestricted international calling. The International Calling – Unrestricted feature allows calling to these locations.

If customers choose to permit international long distance calling from your telephone system, please remember IT IS THE CUSTOMER’S OBLIGATION TO TAKE ALL MEASURES NECESSARY TO ENSURE AGAINST THE OCCURRENCE OF TOLL FRAUD. The Customer is responsible for payment of any charges incurred due to toll fraud, whether known or unknown, and whether or not Allstream takes any actions to stop or block toll fraud. Please note that while Allstream reserves the right to block International long distance calling for certain countries, Allstream has no obligation to block international calling or take any other actions. Allstream’s election to block or not block calling on any selected routes shall not impose any liability on Allstream or absolve the Customer of any liability for toll fraud caused for any reason. Additional information on this subject can be viewed on Allstream’s Toll Fraud Policy page.

To learn more about protecting your business from toll fraud, visit the FCC web site at https://www.fcc.gov/general/frauds-scams-and-alerts-guides.

The following locations will be blocked as part of “International Calling – Standard” and “International Calling – Blocked” settings:

Please note, this list is subject to change at any time. Allstream also reserves the right to block international long distance to individual telephone numbers in any country when the number is associated with international toll fraud.

Country/Location
Cuba
Philippines
Afghanistan
Morocco
Algeria
Tunisia
Libya
Senegal
Mali
Guinea
Ivory Coast (Cote d`Ivoire)
Togo
Sierra Leone
Chad
Sao Tome and Principe
DR Congo
Guinea Bissau
Saint Helena, Ascension Islands and Tristan da cunha
Somalia
Djibouti
Burundi
Madagascar
Zimbabwe
Eritrea
Albania
Latvia
Estonia
Moldova
Monaco
Serbia
Slovenia
Bosnia/ Herzegovina
Macedonia
El Salvador
Saint Pierre and Miquelon
East Timor (Timor-Leste)
Tuvalu
North Korea -D.P.R.K
Maldives
Azerbaijan
Myanmar (Burma)
South Sudan
Gambia
Mauritania
Burkina Faso
Niger
Benin
Liberia
Ghana
Nigeria
Central African Republic
Cameroon
Cabo Verde
Gabon
Seychelles
Sudan
Ethiopia
Uganda
Mozambique
Zambia
Namibia
Malawi
Swaziland
Comoros
Lebanon
Oman
Palestine
Qatar
Nepal
Kyrgyzstan
Uzbekistan
Romania
Poland
Chile
Colombia
Cyprus
Bulgaria
Lithuania
Belarus
Andorra
San Marino
Ukraine
Montenegro
Lichtenstein
Falkland Islands
Guatemala
Honduras
Nicaragua
Haiti
Guyana
Ecuador
Cambodia
Laos Loa P.D.R
Malaysia
Vietnam
Sri Lanka
Diego Garcia
Norfolk Islands
Brunei
Nauru
Papua New Guinea
Tonga Island
Solomon Islands
Vanuatu
Fiji
Palau
Wallis Futuna
Cook Islands
Niue Islands
Samoa
Kiribati
French Polynesia
Marshall Islands
Inmarsat
Iridium
British Virgin Islands
Bermuda
Antigua and Barbuda
Bahamas
Dominican Republic
Turks and Caicos Islands
Cayman Islands
Montserrat
Dominica
Grenada
Anguilla
Sint Maarten
Barbados
Saint Kitts and Nevis
Trinidad and Tobago
Saint Vincent and the Grenadines
Jamaica
Saint Lucia

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