Contacting Allstream with a Complaint

In the case of a dispute between the Customer and the Company, please contact the Company by phone, email or mail.

• Email: UScustomerservice@allstream.com
• By Phone: Customer Service (Toll Free) 1-866-468-3472
• By Mail:
  Electric Lightwave, LLC d/b/a Allstream
  Attn: Customer Care
  18110 SE 34th Street, Building One, Suite 100
  Vancouver, WA 98683

Contacting the New York State Department of Public Service with a Complaint

New York Customers Only: In the case of a dispute between the Customer and the Company which cannot be resolved with mutual satisfaction, the Customer may file a complaint by contacting the New York DPS by phone, online or by mail.

• Online: http://www.dps.ny.gov/complaints
• By Phone:
  Helpline (for complaints/inquiries): 1-800-342-3377
  (Monday-Friday 8:30 am to 4:00 pm)
  
  Hearing/Speech Impaired: 1-800-662-1220 TDD
• By Mail:
  NYS Department of Public Service
  Office of Consumer Services, 4th Floor
  3 Empire State Plaza
  Albany, NY 12223-1350