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How to File a Complaint

Contacting Allstream with a Complaint

In the case of a dispute between the Customer and the Company, please contact the Company by phone, email or mail.

  • Email: UScustomerservice@allstream.com
  • By Phone: Customer Service (Toll Free) 1-866-468-3472
  • By Mail:
    Electric Lightwave, LLC d/b/a Allstream
    Attn: Customer Care
    18110 SE 34th Street, Building One, Suite 100
    Vancouver, WA 98683

Contacting the New York State Department of Public Service with a Complaint

New York Customers Only: In the case of a dispute between the Customer and the Company which cannot be resolved with mutual satisfaction, the Customer may file a complaint by contacting the New York DPS by phone, online or by mail.

  • Online: http://www.dps.ny.gov/complaints
  • By Phone:
    Helpline (for complaints/inquiries): 1-800-342-3377
    (Monday-Friday 8:30 am to 4:00 pm)

    Hearing/Speech Impaired: 1-800-662-1220 TDD
  • By Mail:
    NYS Department of Public Service
    Office of Consumer Services, 4th Floor
    3 Empire State Plaza
    Albany, NY 12223-1350

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