Generated by All in One SEO v4.9.10, this is an llms.txt file, used by LLMs to index the site. # Allstream Support Center A knowledge base of answers and helpful documents to manage your account ## Sitemaps - [XML Sitemap](https://support.allstream.com/sitemap.xml): Contains all public & indexable URLs for this website. ## Pages - [Third Party Pass Through Rate US](https://support.allstream.com/thirdpartypassthroughrateus/) - [Third Party Pass Through Rate Canada](https://support.allstream.com/thirdpartypassthroughratecanada/) - Due to increased costs of certain services from third party providers, we may incur a cost increase on your service and will pass through the increase on your corresponding bill cycle. The direct pass-through charge will be represented on your bill as a “Third Party Pass Through Charge.” More information on timing and the impact - [Frais imposés par des tiers fournisseurs](https://support.allstream.com/fr/thirdpartypassthroughratecanadafrancais/) - En raison de l’augmentation des coûts de certains services de la part de tiers fournisseurs, il se peut qu’Allstream augmente le coût de ses services et soit dans l’obligation d’introduire à son tour une augmentation dans votre cycle de facturation. Ces frais directs figureront sur votre facture sous « Frais imposés par des tiers fournisseurs ». Vous - [Franchise Cost Recovery Fees](https://support.allstream.com/franchise-fees/) - Due to increases in franchise fees, a Franchise Cost Recovery Fee takes effect July 1, 2024. The Franchise Cost Recovery Fee aligns the cost of franchise fees and public rights-of-way across the relevant customer base. The rate varies based on the applicable county or city and is assessed as a percentage of monthly recurring and - [US Rate Center Lookups](https://support.allstream.com/us-rate-center-lookups/) - Note: This tool is specific to US rate centers. To access the Canada Rate Center Lookup tool, visit https://support.allstream.com/canada-rate-center-lookups/. Searching Rate Centers Use the Search field at the top of the table to quickly locate a rate center. The table will dynamically return matching results for all selected column filters as you type. Searches performed - [Canada Rate Center Lookups](https://support.allstream.com/canada-rate-center-lookups/) - Note: This tool is specific to Canada rate centers. To access the US Rate Center Lookup tool, visit https://support.allstream.com/us-rate-center-lookups/. Searching Rate Centers Use the Search field at the top of the table to quickly locate a rate center. The table will dynamically return matching results for all selected column filters as you type. Searches performed - [Vidéos sur les rapports du portail Allstream](https://support.allstream.com/allstream-portal-reporting-videos/) - Vidéo de présentation des rapports du portail Allstream Accèder aux rapports du portail Allstream Les rapports standard Afficher et exporter les rapports sur les frais fixes et les rapports d’utilisation Les rapports personnalisés La configuration des rapports planifiés Retour à l'annonce du rapport Allstream >> Vidéo de présentation des rapports du portail Allstream Obtenez une vue d’ensemble des - [Allstream Portal Reporting Videos](https://support.allstream.com/allstream-portal-reporting-videos/) - Our demonstration videos offer an informative and visual approach to learning the ins and outs of the new user-driven fixed charges, usage, custom, and scheduled reports. Allstream Portal Reporting Overview Accessing Reports Standard Reports Viewing and Exporting Fixed Charges and Usage Reports Custom Reports Configuring Scheduled Reports Return to Allstream Reporting Announcement >> Allstream Portal Reporting Overview Get a high-level - [Vue d’ensemble du portail Allstream](https://support.allstream.com/ap-ca/) - Nouveaux clients Si vous êtes un nouveau client, votre compte en ligne est automatiquement configuré pour vous, et un courriel vous sera envoyé au moment de l’activation de vos services Allstream pour vous fournir un lien direct vers la fonction d’activation de votre compte. Les comptes doivent être activés dans les 30 jours. Si vous n’avez - [Allstream Portal Overview](https://support.allstream.com/ap-ca/) - New Customers If you are a new customer, your online account is automatically configured for you, and an email will be sent to you upon activation of your Allstream services to provide you with a direct link to the activation function of your account. Accounts must be activated within 30 days. If you don't have - [Allstream Portal Overview](https://support.allstream.com/ap/) - [text-blocks id="83" slug="first-text-block"] Portal Introduction The Allstream Portal provides powerful, secure online account management that allows you to: View detailed account information Pay your monthly invoice or use Autopay Open trouble tickets and view an outage map Receive immediate status on trouble resolution Receive billing notifications View reports on your long distance calling, usage, and - [T1 Line Rate Increase July 12, 2022 ](https://support.allstream.com/forbearance-eelt1/) - Effective July 12, 2022, your T1-based services may reflect a new or increased charge. This charge is a direct pass-through of a third-party cost increase Allstream has incurred due to Federal Communications Commission (FCC) deregulation of certain T1s and T3s. You can find out your impacted services by using the Third Party Pass Through Look-Up - [POTS Line Rate Increase August, 2, 2022](https://support.allstream.com/forbearance-acl/) - Effective August 2, 2022, your POTS (Plain Old Telephone service) lines may reflect a new or increased charge. This charge is a direct pass-through of third-party cost increases Allstream has incurred due to Federal Communications Commission (FCC) deregulation of traditional copper-based POTS lines. Frequently Asked Questions How will the charges be applied? You will see - [Resale Business Line Rate Increase, September 2022](https://support.allstream.com/resale-business-line-rate-increase-september-2022/) - Effective September 2022, your resale business lines may reflect a new or increased charge. This charge is a direct pass-through of third-party cost increases Allstream has incurred due to FCC deregulation of wholesale services. Frequently Asked Questions How will the charges be applied? You will see a new “BL Third Party Pass Through Charge” item - [911 Changes](https://support.allstream.com/911-changes/) - Allstream is making changes in our US 911 network that may impact you. ACTION REQUIRED: If you use a third-party provider for station level 911 service (PS/ALI), please take action by June 27, 2022 to help ensure accurate location information in the event of a 911 emergency call. Station level 911 service allows companies who have - [Resale Business Line Rate Increase April 2022](https://support.allstream.com/resale-business-line-rate-increase-april-2022/) - Effective April 2022, your resale business lines may reflect a new or increased charge. This charge is a direct pass-through of third-party cost increases Allstream has incurred due to FCC deregulation of wholesale services. Frequently Asked Questions How will the charges be applied? You will see an increased amount on the “BL Third Party Pass - [Resale Business Line Rate Increase, January 2022](https://support.allstream.com/resale-business-line-ca-nv-rate-increase-january-2022/) - Effective January 2022, your resale business lines may reflect an increased charge. The new amount is referenced on your December 2021 bill message. This rate increase is a direct pass-through of third-party costs Allstream has incurred due to FCC deregulation of wholesale services. Frequently Asked Questions Why is this increase required? The Federal Communications Commission - [Resale Business Line Rate Increase, January 2022](https://support.allstream.com/resale-business-line-rate-increase-january-2022/) - Effective January 2022, your resale business lines may reflect a new or increased charge. This charge is a direct pass-through of third-party cost increases Allstream has incurred due to FCC deregulation of wholesale services. Frequently Asked Questions How will the charges be applied? You will see an increased amount on the “BL Third Party Pass - [Annonce des rapports Allstream](https://support.allstream.com/allstream-reporting-tool-announcement/) - NOUS SOMMES RAVIS DE VOUS PRÉSENTER LES RAPPORTS DU PORTAIL ALLSTREAM, VERSION REVUE ET AMÉLIORÉE! L’équipe Allstream est ravie d’annoncer que vous pouvez dorénavant consulter, générer et télécharger vos rapports directement dans le portail Allstream! Vous bénéficierez ainsi du même niveau de détail et de fonctionnalité, sans coût supplémentaire. Quoi de neuf? À compter du 1er mai 2021, il - [Allstream Reporting Announcement](https://support.allstream.com/allstream-reporting-tool-announcement/) - INTRODUCING ALLSTREAM’S NEW AND IMPROVED PORTAL REPORTS. The Allstream team is excited to announce that you are now able to access, generate, and download reports directly from the Allstream Portal! Allstream Portal reports are intended to provide you with the same level of reporting detail and functionality at no extra cost. What's New? Access to TeleManager will - [Bienvenue à votre facture Allstream.](https://support.allstream.com/changes-to-your-allstream-invoice/) - Pour faciliter l’examen et la compréhension de votre facture, nous avons introduit un nouveau format de facture simplifié. Ce changement s’inscrit dans le cadre de notre engagement continu à améliorer le service que nous vous offrons. Vous trouverez ci-dessous un lien vers le guide de facturation détaillé, qui présente la nouvelle facture et fournit des explications sur - [Welcome to Your New Allstream Invoice.](https://support.allstream.com/changes-to-your-allstream-invoice/) - To make it easier to review and understand your bill, we’ve introduced a new, simplified invoice format. This change is part of our ongoing commitment to improve our service to you. Below you will find a link to the detailed Invoice Guide, which breaks down the new invoice for and each section. For details about all the changes i.e., new - [Comprendre votre facture Allstream.](https://support.allstream.com/changes-to-your-allstream-invoice-icms/) - Pour faciliter l’examen et la compréhension de votre facture, nous introduisons un nouveau format de facture simplifié. Ce changement s’inscrit dans le cadre de notre engagement continu à améliorer le service que nous vous offrons. Le nouveau format s’appliquera à votre facture à partir de novembre 2021. Vous trouverez ci-dessous un lien vers le guide de facturation - [Understand your Allstream Invoice.](https://support.allstream.com/changes-to-your-allstream-invoice-icms/) - To make it easier to review and understand your bill, we’re introducing a new, simplified invoice format. This change is part of our ongoing commitment to improve our service to you. The new format will be introduced in November 2021. Below you will find a link to the detailed Invoice Guide, which breaks down the new invoice - [Comprendre votre facture Allstream.](https://support.allstream.com/changes-to-your-allstream-invoice-asap/) - Pour faciliter l’examen et la compréhension de votre facture, nous introduisons un nouveau format de facture simplifié. Ce changement s’inscrit dans le cadre de notre engagement continu à améliorer le service que nous vous offrons. Le nouveau format s’appliquera à votre facture à partir de novembre 2021. Vous trouverez ci-dessous un lien vers le guide de facturation détaillé, - [Understand your Allstream Invoice.](https://support.allstream.com/changes-to-your-allstream-invoice-asap/) - To make it easier to review and understand your bill, we’re introducing a new, simplified invoice format. This change is part of our ongoing commitment to improve our service to you. The new format will be introduced in November 2021. Below you will find a detailed Invoice Guide, which breaks down the new invoice format and each section. For details about - [Formulaire de demande BGP](https://support.allstream.com/bgp-request-form/) - Veuillez compléter le bon de commande au complet. Vos réponses détaillées nous permettront d'apporter une réponse rapide et appropriée à votre demande. Chaque champ est obligatoire sauf indication contraire. Formulaire de demande pour le protocole BGP Numéro de demande (assigné par le service à la clientèle d’Allstream) * Nom de l’entreprise * Représentant d’Allstream * - [Formulaire de justification des adresses IP](https://support.allstream.com/ip-justification-form/) - À noterNe remplissez ce formulaire qu’après avoir communiqué avec le service à la clientèle ou votre représentant commercial pour obtenir un numéro de demande. Remplissez le formulaire au complet. Vos réponses détaillées nous aideront à répondre rapidement et correctement à votre demande. À moins d’indication contraire, chaque champ est obligatoire. Les adresses IPv4 pouvant être attribuées - [IP Justification Form](https://support.allstream.com/ip-justification-form/) - Please Note: Complete this form only if you have first contacted Customer Service or your account representative for an order number. Complete the entire order form. Your detailed answers will help us make a quick and appropriate response to your request. Every field is required unless otherwise indicated. IPv4 address allocation is very limited. If you require - [Merci!](https://support.allstream.com/thank-you/) - Avez-vous des problèmes avec votre service?Veuillez contacter le Centre de réparation du service client (CRC) pour une réponse immédiate à tout problème ou en cas de panne du service de télécommunications, en appelant : É.-U. : 800-360-4467Canada: 866-282-0111 Merci pour votre demande. Notre personnel est du lundi au vendredi et répond généralement dans les deux - [Merci!](https://support.allstream.com/merci/) - ***If you are experiencing service issues, please call our Repair team at: US: 800-360-4467Canada: 866-282-0111 Thank you for your email inquiry. We will provide you with a personal response as quickly as possible. We are staffed Monday through Friday and generally respond within two business days. Allstream Customer Service USUSCustomerService@allstream.com 866-468-3472 CanadaCANCustomerService@allstream.com888-288-2273 - [BGP Request Form](https://support.allstream.com/bgp-request-form/) - Please complete the entire order form. Your detailed answers will help us make a quick and appropriate response to your request. Every field is required unless otherwise indicated. BGP Request Form Order Number (previously obtained from Allstream Customer Service) * Company Name * Allstream Representative * Allstream Market * -Select-United StatesCanada Contact Name * Contact - [Thank You!](https://support.allstream.com/thank-you/) - ***If you are experiencing service issues, please call our Repair team at: US: 800-360-4467Canada: 866-282-0111 Thank you for your email inquiry. We will provide you with a personal response as quickly as possible. We are staffed Monday through Friday and generally respond within two business days. Allstream Customer Service USUSCustomerService@allstream.com 866-468-3472 CanadaCANCustomerService@allstream.com888-288-2273 - [Update Failed](https://support.allstream.com/update-failed/) - The address you submitted is not valid. Please go back and enter the correct address. Close - [Update Successful!](https://support.allstream.com/update-successful/) - Your address has been updated. Thank you! Close - [Privacy Policy](https://support.allstream.com/privacy-policy/) - Scope EU-U.S. Privacy Shield Zayo participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework with respect to only Zayo.com and Cloudportal.Zayo.com. Zayo is committed to subjecting all personal data from these sources received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. - [WCI Documentation](https://support.allstream.com/wci-documentation/) - WCI Switched Access Service Guide Download 242 downloads104.59 KB - [Reverse DNS Request Form](https://support.allstream.com/reverse-dns-request-form/) - Use this form to request a PTR record for your IP addresses. Problems or questions with this form please call our ISP Support Team at [text-blocks id="494" slug="repair-number-only" plain="1"] The current browser does not support Web pages that contain the IFRAME element. To use this Web Part, you must use a browser that supports this ## Accordions - [Reporting Videos](https://support.allstream.com/accordions/2197/) ## Downloads - [UC Cloud Voice Customer Self-Service Configuration Guide - Nomadic E911 Portal](https://support.allstream.com/download/uc-cloud-voice-nomadic-e911-customer-self-service-configuration-guide/) - UC Cloud Voice Customer Self-Service Configuration Guide. Includes Nomadic E911 Portal, Secure User Access and E911 Administration, E911 Portal Navigation, E911 Portal Update Process, Error Handling. - [Collaboration & Messaging Services (CMS) – Advanced Email Security – Admin Guide](https://support.allstream.com/download/collaboration-messaging-services-cms-advanced-email-security-admin-guide/) - [Virtual Private LAN Service (VPLS) Exhibit to the Master Service Agreement](https://support.allstream.com/download/vpls-exhibit-master-service-agreement/) - v.101016 - [Mitel 200 Superset 4025 with Voicemail User Guide](https://support.allstream.com/download/mitel-200-superset-4025-with-voicemail-user-guide/) - [Mitel 200 Superset 410 with Voicemail User Guide](https://support.allstream.com/download/mitel-200-superset-410-with-voicemail-user-guide/) - [Mitel 200 Superset 4150 with Voicemail User Guide](https://support.allstream.com/download/mitel-200-superset-4150-with-voicemail-user-guide/) - [Mitel 200 Superset 420 with Voicemail User Guide](https://support.allstream.com/download/mitel-200-superset-420-with-voicemail-user-guide/) - [Mitel 200 Superset 430 with Voicemail User Guide](https://support.allstream.com/download/mitel-200-superset-430-with-voicemail-user-guide/) - [Mitel 3300 5020 IP Phone User Guide](https://support.allstream.com/download/mitel-3300-5020-ip-phone-user-guide/) - [Mitel 5000 CP4.0 R24 Setup Guide](https://support.allstream.com/download/mitel-5000-cp4-0-r24-setup-guide/) - [Mitel 5200, 5215 and 5201 IP Phones and Voicemail User Guide](https://support.allstream.com/download/mitel-5200-5215-and-5201-ip-phones-and-voicemail-user-guide/) - [Mitel 5212 User Guide with 6510 Voicemail](https://support.allstream.com/download/mitel-5212-user-guide-with-6510-voicemail/) - [Mitel 5224 User Guide with 6510 Voicemail](https://support.allstream.com/download/mitel-5224-user-guide-with-6510-voicemail/) - [Mitel Express Messenger User Guide](https://support.allstream.com/download/mitel-express-messenger-user-guide/) - [Mitel MCD Setup Guide](https://support.allstream.com/download/mitel-mcd-setup-guide/) - [Mitel Superset 1000 User Guide](https://support.allstream.com/download/mitel-superset-1000-user-guide/) - [Mitel Superset 7000 User Guide](https://support.allstream.com/download/mitel-superset-7000-user-guide/) - [PS/ALI Policy](https://support.allstream.com/download/psali-policy/) - [PS/ALI Flyer](https://support.allstream.com/download/psali-flyer/) - [Payphone Audit](https://support.allstream.com/download/payphone-audit/) - [Payphone Compensation CFO Certification](https://support.allstream.com/download/payphone-compensation-cfo-certification/) - [Mitel 200 Superset 4015 with Voicemail User Guide](https://support.allstream.com/download/mitel-200-superset-4015-with-voicemail-user-guide/) - [Mitel 200 Superset 401 with VoiceMail User Guide](https://support.allstream.com/download/mitel-200-superset-401-with-voicemail-user-guide/) - [Mitel 200 ICP Phone and VoiceMail System User Guide](https://support.allstream.com/download/mitel-200-icp-phone-and-voicemail-system-user-guide/) - [Toshiba Strata CIX 40/100/200/670/1200 Setup Guide](https://support.allstream.com/download/toshiba-strata-cix-401002006701200-setup-guide/) - [Zultys MX30 IP-PBX Configuration Guide](https://support.allstream.com/download/zultys-mx30-ip-pbx-configuration-guide/) - [Univerge SV8500 Media Gateway Configuration Guide](https://support.allstream.com/download/univerge-sv8500-media-gateway-configuration-guide/) - [Toshiba IPedge IP PBX Configuration Guide](https://support.allstream.com/download/toshiba-ipedge-ip-pbx-configuration-guide/) - [Siemens OpenScape Voice V7 SIP Connectivity w/OpenScape SBC V7 to Integra SIP Service](https://support.allstream.com/download/siemens-openscape-voice-v7-sip-connectivity-wopenscape-sbc-v7-to-integra-sip-service/) - [ShoreTel Voice Switch 90 with Ingate SIParator Configuration Guide](https://support.allstream.com/download/shoretel-voice-switch-90-with-ingate-siparator-configuration-guide/) - [Panasonic KX-TDE 100/200/600 V. 4.2003 or higher Setup Guide](https://support.allstream.com/download/panasonic-kx-tde-100200600-v-4-2003-or-higher-setup-guide/) - [NEC Univerge SV8100 Release 5.0 Setup Guide](https://support.allstream.com/download/nec-univerge-sv8100-release-5-0-setup-guide/) - [Mitel 5000 SIP Setup Guide](https://support.allstream.com/download/mitel-5000-sip-setup-guide/) - [IPitomy IP1200 PBX Configuration Guide](https://support.allstream.com/download/ipitomy-ip1200-pbx-configuration-guide/) - [Ingate SIParator 19/51/55/65/95/96 Release 4.8.4 Setup Guide](https://support.allstream.com/download/ingate-siparator-195155659596-release-4-8-4-setup-guide/) - [Fonality Trixbox CE Version 2.8.0.1 Setup Guide](https://support.allstream.com/download/fonality-trixbox-ce-version-2-8-0-1-setup-guide/) - [Digium Switchvox SMB Release 4.5 Setup Guide](https://support.allstream.com/download/digium-switchvox-smb-release-4-5-setup-guide/) - [CudaTel Barracuda IPX70 Series](https://support.allstream.com/download/cudatel-barracuda-ipx70-series/) - [Cisco Unified Communications Manager 8.5 -- via Cisco Unified Border Element (CUBE) Setup Guide](https://support.allstream.com/download/cisco-unified-communications-manager-8-5-setup-guide/) - [Cisco UC 520/540/560 Setup Guide](https://support.allstream.com/download/cisco-uc-520540560-setup-guide/) - [Attendant Console Guide](https://support.allstream.com/download/attendant-console-guide/) - The attendant console is an optional component that provides attendant call handling functions such as answer, transfer, hold, and conference. - [Mitel 5304 Quick Reference Guide](https://support.allstream.com/download/mitel-5304-quick-reference-guide/) - [Mitel 5320 Quick Reference Guide](https://support.allstream.com/download/mitel-5320-quick-reference-guide/) - [Mitel 5330 Quick Reference Guide](https://support.allstream.com/download/mitel-5330-quick-reference-guide/) - [Mitel 5340 Quick Reference Guide](https://support.allstream.com/download/mitel-5340-quick-reference-guide/) - [Mitel 5360 Quick Reference Guide](https://support.allstream.com/download/mitel-5360-quick-reference-guide/) - [SIP Portal User Guide](https://support.allstream.com/download/sip-portal-user-guide/) - [Bicom Systems PBXWare Customer Configuration](https://support.allstream.com/download/bicom-systems-pbxware-customer-configuration/) - [Avaya IP Office 9.1 Configuration Guide](https://support.allstream.com/download/avaya-ip-office-9-1-configuration-guide/) - [Avaya BCM50 6.0 Template Builder](https://support.allstream.com/download/avaya-bcm50-6-0-template-builder/) - [Avaya BCM50 6.0 Configuration Guide](https://support.allstream.com/download/avaya-bcm50-6-0-configuration-guide/) - [Admin Portal Guide](https://support.allstream.com/download/admin-portal-guide/) - The UC Cloud Voice administration portal is a self-service application that enables customers to make site specific updates, creations, modifications and deletions. This guide provides step by step directions for the most common system management tasks. Also check out the Upgrade Addendum document. - [User Portal User Guide](https://support.allstream.com/download/user-portal-user-guide/) - The UC Cloud Voice end user portal is a self-service application that gives end users the ability to program telephone keys, set up twinning and view call history. This guide provides step by step directions for these tasks. - [Desktop PRO Seat User Guide](https://support.allstream.com/download/desktop-pro-seat-user-guide/) - Allstream’s UC Cloud Voice Desktop PRO seat has advanced unified communications, collaboration and conferencing features. This quick reference guide will provide you with steps on how to use the most common features on your UC Desktop PRO client - [Desktop Seat User Guide](https://support.allstream.com/download/desktop-seat-user-guide/) - Allstream's UC Cloud Voice Desktop seat has advanced unified communications features. This quick reference guide will provide you with steps on how to use the most common features on your UC Desktop client. - [UC Cloud Voice - Feature Seat and Device Summary](https://support.allstream.com/download/uc-cloud-voice-feature-seat-and-device-summary/) - UC Cloud Voice is available for four different types of users. Companies can mix and match these to create a communications solution that best fits their business needs and budget. - [Polycom and Cisco Phone Feature Guide Support Exceptions](https://support.allstream.com/download/polycom-and-cisco-phone-feature-guide-support-exceptions/) - [Hosted Voice - Administrator Guide](https://support.allstream.com/download/hosted-voice-administrator-guide/) - For Hosted Voice Administrators who perform tasks needed to administer and monitor the system. - [Hosted Voice - User Guide](https://support.allstream.com/download/hosted-voice-user-guide/) - This guide describes the features of your phone, including the web management tool and Integra PC Communicator. Use it to get up and running with your new phone system as soon as possible. - [Decreasing the Risk of Toll Fraud with VoIP Services](https://support.allstream.com/download/reducing-toll-fraud-risks-with-voip-services/) - Things you can do to help decrease your risk of toll fraud with VoIP services - [Requesting 911 Stickers](https://support.allstream.com/download/requesting-911-stickers/) - How to request additional 911 Advisory Stickers that will be placed on or near the VoIP service phone. - [Monthly Billing Statement Guide](https://support.allstream.com/download/invoice-quick-start-guide/) - This guide will walk you through each section of a sample invoice to highlight service summaries and detailed service descriptions. - [Interstate & International Price List](https://support.allstream.com/download/interstate-international-price-list/) - [Illinois Service Rates and Charges](https://support.allstream.com/download/illinois-service-rates-and-charges/) - [Conference Now User Guide](https://support.allstream.com/download/conference-now-user-guide/) - [Conference Now with Web Connect - User Guide](https://support.allstream.com/download/conference-now-with-web-connect-user-guide/) - [Hosted Voice Quick Reference Guide](https://support.allstream.com/download/hosted-voice-quick-reference-guide/) - [Voice Service - Calling Features](https://support.allstream.com/download/voice-service-calling-features/) - [INTER-TEL AXXESS System Admin User Guide](https://support.allstream.com/download/inter-tel-axxess-system-admin-user-guide/) - [INTER-TEL AXXESS System Greetings User Guide](https://support.allstream.com/download/inter-tel-axxess-system-greetings-user-guide/) - [INTER-TEL AXXESS Telephone System User Guide](https://support.allstream.com/download/inter-tel-axxess-telephone-system-user-guide/) - [INTER-TEL AXXESSORY TALK CENTRAL User Guide](https://support.allstream.com/download/inter-tel-axxessory-talk-central-user-guide/) - [Axxessory Console 20 - User Guide](https://support.allstream.com/download/axxessory-console-20-user-guide/) - [Inter-Tel 5000 Quick Reference Guide](https://support.allstream.com/download/inter-tel-5000-quick-reference-guide/) - [Elite Mail LX](https://support.allstream.com/download/elite-mail-lx/) - [Elite Mail CTILX](https://support.allstream.com/download/elite-mail-ctilx/) - [InMail Voicemail Guide](https://support.allstream.com/download/inmail-voicemail-guide/) - [AD64](https://support.allstream.com/download/ad64/) - [Electra Elite VMP](https://support.allstream.com/download/electra-elite-vmp/) - [IPK II Admin VMP](https://support.allstream.com/download/ipk-ii-admin-vmp/) - [Changing NEAX2000 Voicemail Boxes](https://support.allstream.com/download/changing-neax2000-voicemail-boxes/) - [NEC Elite Voicemail Quick Reference Guide](https://support.allstream.com/download/nec-elite-voicemail-quick-reference-guide/) - [NEC Elitemail Voicemail Simplified Instruction Sheet](https://support.allstream.com/download/nec-elitemail-voicemail-simplified-instruction-sheet/) - [NEC SV8100 UM8000 Voicemail User Guide](https://support.allstream.com/download/nec-sv8100-um8000-voicemail-user-guide/) - [NEC General Programming Codes](https://support.allstream.com/download/nec-general-programming-codes/) - [NEC General Programming Codes Without Voicemail](https://support.allstream.com/download/nec-general-programming-codes-without-voicemail/) - [NEC NEAXMail AD-8 Quick Steps and Option Menus](https://support.allstream.com/download/nec-neaxmail-ad-8-quick-steps-and-option-menus/) - [Display Name Change Instructions on NEC Pro II or Elite Phone System](https://support.allstream.com/download/display-name-change-instructions-on-nec-pro-ii-or-elite-phone-system/) - [NEC Electra Elite Simple Steps](https://support.allstream.com/download/nec-electra-elite-simple-steps/) - [NEC NEAX 2000 IPS](https://support.allstream.com/download/nec-neax-2000-ips/) - [IPK Admin](https://support.allstream.com/download/ipk-admin/) - [IPK Multiline Telephone](https://support.allstream.com/download/ipk-multiline-telephone/) - [IPK II Admin](https://support.allstream.com/download/ipk-ii-admin/) - [IPK II Multiline Telephone](https://support.allstream.com/download/ipk-ii-multiline-telephone/) - [IPK II Admin VMP](https://support.allstream.com/download/ipk-ii-admin-vmp-2/) - [SV8100 User guide](https://support.allstream.com/download/sv8100-user-guide/) - [SV8100 Quick Guide for UM8000 voicemail](https://support.allstream.com/download/sv8100-quick-guide-for-um8000-voicemail/) - [SV8100 Admin Guide for UM8000 Voicemail](https://support.allstream.com/download/sv8100-admin-guide-for-um8000-voicemail/) - [SV8100 Quick Guide for Inmail Voicemail](https://support.allstream.com/download/sv8100-quick-guide-for-inmail-voicemail/) - [SV8100 Admin Guide for Inmail Voicemail](https://support.allstream.com/download/sv8100-admin-guide-for-inmail-voicemail/) - [Change Name Display on NEAX 2000 DTERM Phones](https://support.allstream.com/download/change-name-display-on-neax-2000-dterm-phones/) - [Dterm Series E User Guide](https://support.allstream.com/download/dterm-series-e-user-guide/) - [NEAX2000 Dterm i User Guide](https://support.allstream.com/download/neax2000-dterm-i-user-guide/) - [IP Allocation and Usage Policy](https://support.allstream.com/download/ip-allocation-and-usage-policy/) - [How to change the clock on your NEC PBX](https://support.allstream.com/download/how-to-change-the-clock-on-your-nec-pbx/) - [Voicemail Time Change Via SoftKey (ELITEMAIL only)](https://support.allstream.com/download/voicemail-time-change-via-softkey-elitemail-only/) - [Voicemail Time Change - Voice Prompt (EliteMail, AD40 and AD64)](https://support.allstream.com/download/voicemail-time-change-voice-prompt-elitemail-ad40-and-ad64/) - [Change Time On NEC Electra Elite Phone System](https://support.allstream.com/download/change-time-on-nec-electra-elite-phone-system/) - [CSR User Guide](https://support.allstream.com/download/csr-user-guide/) - [CSR Admin Guide](https://support.allstream.com/download/csr-admin-guide/) - [LSR User Guide](https://support.allstream.com/download/lsr-user-guide/) - [LSR Admin Guide](https://support.allstream.com/download/lsr-admin-guide/) - [Trading Partner Profile Portal Access Request Form](https://support.allstream.com/download/carrier-to-carrier-portal-access-request-form/) - Email the completed form to: PortalAccessRequests@integratelecom.com - [Manual Carrier-to-Carrier Local Service Request Form](https://support.allstream.com/download/carrier-to-carrier-local-service-request-form/) - Integra has a Graphical User Interface(GUI) to allow partners to submit an LSR request. All LSR requests will need to be processed through the GUI. The Manual LSR form will be accepted on an individual case basis with advanced approval from the Port Out team. - [Scott-Rice Tariff and Price List](https://support.allstream.com/download/scott-rice-tarrif/) - Updated December 2016 - [AudioCodes Mediant 1000 MSBG & Microsoft Lync 2010 Clients Configuration](https://support.allstream.com/download/audiocodes-mediant-1000-msbg-microsoft-lync-2010-clients-configuration/) - [Asterisk Configuration Guidance](https://support.allstream.com/download/asterisk-configuration-guidance/) - [AsteriskNow with FreePBX Test Plan](https://support.allstream.com/download/asterisknow-with-freepbx-test-plan/) - [Elastix PBX Appliance Software + Asterisk IP PBX Configuration](https://support.allstream.com/download/elastix-pbx-appliance-software-asterisk-ip-pbx-configuration/) - [Allworx 6X/24X/48X Release 7.2.5.1 Setup Guide](https://support.allstream.com/download/allworx-6x24x48x-release-7-2-5-1-setup-guide/) - [3CX Phone System Customer Configuration Advice](https://support.allstream.com/download/3cx-phone-system-customer-configuration-advice/) - [SIP Trunking Customer Overview](https://support.allstream.com/download/sip-trunking-quick-start-guide/) - [Portal Overview](https://support.allstream.com/download/portal-overview/) - [SoundPoint IP 320/330 Phone Guide](https://support.allstream.com/download/soundpoint-ip-320330-phone-guide/) - [SoundPoint IP 450 Phone Guide](https://support.allstream.com/download/soundpoint-ip-450-phone-guide/) - [SoundPoint IP 550 Phone Guide](https://support.allstream.com/download/soundpoint-ip-550-phone-guide/) - [SoundPoint IP 650 Phone Guide](https://support.allstream.com/download/soundpoint-ip-650-phone-guide/) - [SoundStation IP 6000 Phone Guide](https://support.allstream.com/download/soundstation-ip-6000-phone-guide/) - [VVX 500 Quick User Guide](https://support.allstream.com/download/vvx-500-quick-user-guide/) - [VVX 500 Business Media Phone Guide](https://support.allstream.com/download/vvx-500-business-media-phone-guide/) - [VVX Portfolio Productivity Features Quick Reference Guide](https://support.allstream.com/download/vvx-portfolio-productivity-features-quick-reference-guide/) - [Accessibility Features for Polycom Phones](https://support.allstream.com/download/accessibility-features-for-polycom-phones/) - [Statement on Taxation and Surcharges](https://support.allstream.com/download/integras-statement-on-taxation-and-surcharges/) - [Mitel 3300 MCD - 12.0 Setup Guide](https://support.allstream.com/download/mitel-3300-mcd-12-0-setup-guide/) - [Inside Wiring Information](https://support.allstream.com/download/inside-wiring-information/) - General information on the telephone and computer networking wires and wall jacks inside your business. - [Inside Wiring - Addendum to Service Agreement and MSA](https://support.allstream.com/download/inside-wiring-addendum-service-agreement-msa/) - [UNIFi Customer Portal Guide](https://support.allstream.com/download/unifi-customer-portal-guide/) - [WebMessage User Guide](https://support.allstream.com/download/webmessage-user-guide/) - [Mitel 3300 MCD - Mxe 10.1 Setup Guide](https://support.allstream.com/download/mitel-3300-mcd-mxe-10-1setup-guide/) - [Avaya Aura with Avaya CM/SM 6.2](https://support.allstream.com/download/avaya-aura-avaya-cmsm-6-2/) - [Mitel Contact Center Solutions version 5.7](https://support.allstream.com/download/mitel-contact-center-solutions-version-5-7/) - [WCI Switched Access Service Guide](https://support.allstream.com/download/wci-switched-access-service-guide/) - [UC Cloud Voice E911 Self Service Configuration User Training Guide](https://support.allstream.com/download/uc-cloud-voice-e911-self-service-configuration-user-training-guide-video/) - E911 Self Service Configuration User Training Guide Video - [Idaho Telephone Solicitation Act](https://support.allstream.com/download/idaho-telephone-solicitation-act/) - [Relay Nevada 711](https://support.allstream.com/download/relay-nevada-711/) - Relay Nevada is a public service which guarantees all citizens access to prompt, professional and accurate communication through the telephone. - [New 672 Area Code in British Columbia Effective May 4, 2019](https://support.allstream.com/download/new-672-area-code-in-british-columbia-effective-may-4-2019/) - [Texas Hurricane Preparedness Guidelines](https://support.allstream.com/download/texas-hurricane-preparedness-guidelines/) - [Texas Hurricane Preparedness](https://support.allstream.com/download/texas-hurricane-preparedness/) - [Service Provider PCI-DSS Responsibility Matrix](https://support.allstream.com/download/service-provider-pci-dss-responsibility-matrix/) - 2019 PCI-DSS 3.2.1 Service Provider Responsibility Matrix - [New 428 Area Code in New Brunswick Effective May 2020](https://support.allstream.com/download/new-428-area-code-in-new-brunswick-effective-may-2020/) - [Cloud Firewall Responsibility Matrix](https://support.allstream.com/download/cfs-responsibility-matrix/) - [E-Line and E-LAN Responsibility Matrix](https://support.allstream.com/download/e-line-e-lan-responsibility-matrix/) - [MPLS VPN Responsibility Matrix](https://support.allstream.com/download/mpls-vpn-responsibility-matrix/) - [SIP Voice Responsibility Matrix](https://support.allstream.com/download/sip-voice-responsibility-matrix/) - [UC Cloud Voice Responsibility Matrix](https://support.allstream.com/download/uc-cloud-voice-responsibility-matrix/) - [Wavelengths Responsibility Matrix](https://support.allstream.com/download/wavelengths-responsibility-matrix/) - [California 510/341 Area Code Overlay Information](https://support.allstream.com/download/california-510-341-area-code-overlay-information/) - [Master Service Agreement](https://support.allstream.com/download/electric-lightwave-master-service-agreement/) - v160802 - [UC Cloud Voice - Meet-ME Conference Bridge Guide](https://support.allstream.com/download/uc-cloud-voice-meet-conference-bridge-guide/) - Meet-Me Conference (MCC) is an alternative to the Standard Conference call. With MMC, users can dial in to join the conference on their own accord. This is unlike a Standard Conference where by users must first call another party to add (or “pull”) them into the conference. - [Mitel 112 DECT Installation Guide](https://support.allstream.com/download/mitel-112-dect-installation-guide/) - [Mitel 112 DECT phone Quick Reference Guide (Universal)](https://support.allstream.com/download/mitel-112-dect-phone-quick-reference-guide-universal/) - [Mitel 112 DECT phone (Universal)](https://support.allstream.com/download/mitel-112-dect-phone-universal/) - This document describes the features and functionalities provided by the Mitel 112 DECT Phone. - [Email Security Migration FAQ](https://support.allstream.com/download/email-security-migration-faq/) - [Virtual Private Network Solutions (VPN Solutions) Exhibit to the Master Service Agreement](https://support.allstream.com/download/virtual-private-network-solutions-exhibit-master-service-agreement/) - v101016 - [Idaho Telephone Solicitation Act December 2016](https://support.allstream.com/download/idaho-telephone-solicitation-act-december-2016/) - [Minnesota Customer Rights Notification Ilec 20161201](https://support.allstream.com/download/minnesota-customer-rights-notification-ilec-20161201/) - [Minnesota Customer Rights Notification 20161201](https://support.allstream.com/download/minnesota-customer-rights-notification-20161201/) - [Distributed Denial of Service (DDoS) Mitigation Exhibit to Service Agreement and Master Service Agreement](https://support.allstream.com/download/distributed-denial-service-ddos-mitigation-exhibit-service-agreement-master-service-agreement/) - v101016 - [Cloud Firewall Services Exhibit to the Master Services Agreement](https://support.allstream.com/download/cloud-firewall-services-exhibit-master-services-agreement/) - v101016 - [Dedicated Internet Access Exhibit to the Master Service Agreement](https://support.allstream.com/download/dedicated-internet-access-exhibit-master-service-agreement/) - v101016 - [Access Exhibit to the Master Service Agreement](https://support.allstream.com/download/access-exhibit-master-service-agreement/) - v.101016 - [Relay Message November 2016](https://support.allstream.com/download/relay-message-november-2016/) - [Wyoming Service Rates and Charges](https://support.allstream.com/download/wyoming-service-rates-charges/) - [Purchase Order Terms and Conditions](https://support.allstream.com/download/purchase-order-terms-conditions/) - [UC Cloud Voice Service Exhibit to the Master Service Agreement](https://support.allstream.com/download/uc-cloud-voice-service-exhibit-master-service-agreement/) - v160804 - [Hosted Voice Service Exhibit to the Master Service Agreement](https://support.allstream.com/download/hosted-voice-service-exhibit-master-service-agreement/) - v160804 - [Washington Relay Insert November 2016](https://support.allstream.com/download/washington-relay-insert-november-2016/) - [Nevada Relay Insert October 2016](https://support.allstream.com/download/nevada-relay-insert-october-2016/) - [Montana Relay Insert October 2016](https://support.allstream.com/download/montana-relay-insert-october-2016/) - [Minnesota Relay Insert November 2016](https://support.allstream.com/download/minnesota-relay-insert-november-2016/) - [Maryland Relay Insert October 2016](https://support.allstream.com/download/maryland-relay-insert-october-2016/) - [Account Maintenance Charge Notice - Nov 2016](https://support.allstream.com/download/account-maintenance-charge-notice-nov-2016/) - [UC Cloud Voice Call Director - User Guide](https://support.allstream.com/download/uc-cloud-voice-call-director-user-guide/) - Call Director is an optional feature that adds powerful call-processing capabilities to your NuPoint Unified MessagingTM (NP-UM) system - [Admin Portal Guide - Upgrade Addendum](https://support.allstream.com/download/admin-portal-guide-upgrade-addendum/) - This document outlines updates that have been made to the UC Cloud Voice Administrative interface. - [Wavelength Service Exhibit to the Master Service Agreement](https://support.allstream.com/download/wavelength-service-exhibit-master-service-agreement/) - Rev. 2016 ## Articles - [Subpoena, Call Trace, and Trap & Trace Policy](https://support.allstream.com/knowledge-base/subpoena-call-trace-and-trap-trace-policy/) - This Subpoena, Call Trace, and Trap & Trace Policy applies to Allstream Business Inc. and/or Allstream Business US, LLC. through its subsidiaries (“Allstream”). The Allstream Privacy Policy provides that we will not release personally identifiable information, that is, information sufficient to identify a particular subscriber, including account and call record information, except under specific circumstances. - [How to File a Complaint](https://support.allstream.com/knowledge-base/how-to-file-a-complaint/) - Contacting Allstream with a Complaint In the case of a dispute between the Customer and the Company, please contact the Company by phone, email or mail. Email: UScustomerservice@allstream.com By Phone: Customer Service (Toll Free) 1-866-468-3472 By Mail:Zayo Group, LLC1401 Wynkoop St #500, Denver, CO 80202 Contacting the New York State Department of Public Service with - [About Surcharges, Taxes, Fees, and Assessments](https://support.allstream.com/knowledge-base/about-surcharges-taxes-fees-and-assessments/) - We’ve prepared the following information to help you understand many of the taxes, surcharge, fees and assessments you might see on your Allstream invoice. Allstream Business US, LLC. ("Allstream") recognizes its obligation to administer its customer billing in accordance with the rules and guidelines set forth by tax authorities at all levels of government (federal, - [CSR/LSR Portal Access and Guides](https://support.allstream.com/knowledge-base/carrier-to-carrier-portal-access-and-guides/) - To gain access to the CSR/LSR portal you must first fill out and return the Trading Partner Profile Portal Access Request form. Trading Partner Profile Portal Access Request Form CSR/LSR Portal CSR/LSR Portal Log In » CSR/LSR Portal User Guide Carrier-To-Carrier Migration Information Allstream strives to return proper CSR requests within 24 hours. Requesting carriers - [Terms and Conditions](https://support.allstream.com/knowledge-base/legal-policies/) - Terms and Conditions, Terms of Service, Master Service Agreements, Regulatory Information, and other Allstream Policies that impact your use of our website and solutions. Downloads Master Service Agreement / Allstream Terms of Service Terms of Service - Resellers Terms of Service - Small Business Services Managed Security Services Usage Policy Managed DNS Services End User - [United States Regulatory Information](https://support.allstream.com/knowledge-base/united-states/) - United States Tariffs Other Regulatory Information by State Mandatory 10-Digit Dialing Becomes Effective on October 24, 2021 for Multiple States/Area Codes How Will the FCC Deregulation Order Affect Your T1-Based Communication Services? - [Other Regulatory Information by State](https://support.allstream.com/knowledge-base/regulations-by-state/) - AL AK AZ AR CA CO CT DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY DC - [Maryland](https://support.allstream.com/knowledge-base/maryland/) - Maryland Relay Service - [New York](https://support.allstream.com/knowledge-base/new-york/) - How to File a Complaint - [Kentucky](https://support.allstream.com/knowledge-base/kentucky/) - Kentucky Relay Service - [Illinois](https://support.allstream.com/knowledge-base/illinois/) - Illinois Service Rates and Charges Illinois Telecommunications Access Corporation (ITAC) Line Charge - [Iowa](https://support.allstream.com/knowledge-base/iowa/) - Iowa Relay Service - [Minnesota](https://support.allstream.com/knowledge-base/minnesota/) - Area Code Overlay for 507 Area Code Minnesota Customer Rights Notification Minnesota Telephone Assistance Plan - [Texas](https://support.allstream.com/knowledge-base/texas/) - Texas Hurricane Preparedness Guidelines Texas Hurricane Preparedness Checklist Texas Department of Emergency Management - [Colorado](https://support.allstream.com/knowledge-base/colorado/) - New 983 Area Code is Coming to the Colorado 303/720 Area Codes Region - [Arizona](https://support.allstream.com/knowledge-base/arizona/) - Area Code Boundary Changes in Phoenix Metro Area - September 2023 Dialing Plan Change Coming to 480, 602, and 623 Area Codes - February 2023 Arizona Customer Rights – Slamming & Cramming - [Utah](https://support.allstream.com/knowledge-base/utah/) - Utah Consumer Rights and Responsibilities - [Montana](https://support.allstream.com/knowledge-base/montana/) - Montana Relay Service - [Nevada](https://support.allstream.com/knowledge-base/nevada/) - Nevada Relay Service - [Idaho](https://support.allstream.com/knowledge-base/idaho/) - Idaho Telephone Solicitation Act Idaho Relay Service - [Washington](https://support.allstream.com/knowledge-base/washington/) - Washington State Emergency Disaster Relief Notice Washington Relay Service - [California](https://support.allstream.com/knowledge-base/california/) - California Teleconnect Fund (CTF) California Emergency Disaster Relief (Available in Multiple Languages) California PBX E9-1-1 Advisory Los Angeles 212 / 323 Area Code Overlay 510 / 341 Area Code Overlay 415 / 628 Area Code Overlay New 369 Area Code in 707 Area Code Region California Relay Service - [Canadian Regulatory Information](https://support.allstream.com/knowledge-base/canada/) - Canadian Tariffs 672 Area Code in British Columbia 428 Area Code in New Brunswick New 584 Area Code in Manitoba New 382 Area Code in Ontario - [How do I protect my business from toll fraud?](https://support.allstream.com/knowledge-base/how-do-i-protect-my-business-from-toll-fraud/) - Theft of long distance service, telecommunications services and toll fraud come in many different forms. Understanding your telecommunications system and the techniques used by the criminals are key to limiting your vulnerability to this type of crime. Allstream conducts network monitoring on a 7×24 basis for its own internal efficiency and productivity needs. If, during - [What is toll fraud?](https://support.allstream.com/knowledge-base/what-is-toll-fraud/) - Toll fraud occurs when unauthorized users gain remote access to a company's telephone system for making long distance toll calls. In most serious cases, hackers capture long distance lines and then "resell" long distance service at a significant expense to the company. Domestic and international toll fraud is estimated to cost U.S. companies $1.2 billion - [Toll Fraud Policy](https://support.allstream.com/knowledge-base/toll-fraud-policy/) - Toll fraud occurs when unauthorized persons gain access to a telephone and/or voicemail system and generate long distance calls. These calls can be to domestic locations, but are typically international. Since the customer has control over the mechanism by which toll fraud occurs, it is important to understand your phone system and what you can - [California Teleconnect Fund (CTF)](https://support.allstream.com/knowledge-base/california-teleconnect-fund-ctf/) - The CTF program was established in 1996 by the California Public Utilities Commission to assure the affordability of telecommunications services to targeted public service organizations. The program is funded through a surcharge on all intrastate telecommunications services provided in California. The collected funds are used to fund discounts on Eligible Telecommunications Services for the following - [Carrier Contacts by CCNA and OCN](https://support.allstream.com/knowledge-base/contacts-by-ccna-and-ocn/) - Carrier Contact Information by CCNA and State Operating OCN - [New 382 Area Code in Ontario](https://support.allstream.com/knowledge-base/new-382-area-code-in-ontario/) - To meet the growing demand for telecommunications services and numbers in Ontario, a new area code will be introduced in June 2023. The area code 382 will be introduced and exist within the 226/519/548 geographic area in Ontario. There will be no change to customers’ existing telephone numbers in the 226, 519, and 548 areas, and - [New 584 Area Code in Manitoba](https://support.allstream.com/knowledge-base/new-584-area-code-in-manitoba/) - To meet the growing demand for telecommunications services and numbers in Manitoba, a new area code will be introduced in October 2022. The area code 584 will be introduced and exist within the 204/431 geographic area in Manitoba. There will be no change to customers’ existing telephone numbers in the 204 and 431 areas, and existing - [How Will the FCC Deregulation Order Affect Your T1-Based Communication Services?](https://support.allstream.com/knowledge-base/how-will-the-fcc-deregulation-order-affect-your-t1-based-communication-services/) - T1 Lines have been the industry standard for the provisioning of various communication services for decades. A T1 line uses twisted copper wire that transfers voice and data via digital signals from one location to another. While copper networks served their purpose well — providing reliability and functionality— they have become outdated. If you’re one of the millions of companies using copper-based communication services (also known as - [Mandatory 10-Digit Dialing Becomes Effective on October 24, 2021 for Multiple States/Area Codes](https://support.allstream.com/knowledge-base/mandatory-10-digit-dialing-becomes-effective-on-october-24-2021-for-multiple-states-area-codes/) - The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022. In order for 988 to work in your area - [New 369 Area Code in the California 707 Area Code Region](https://support.allstream.com/knowledge-base/new-369-area-code-in-the-california-707-area-code-region/) - To ensure a continuing supply of telephone numbers, the California Public Utilities Commission has approved an all-services overlay for the 707 area code region. The 707 area code serves all or portions of Del Norte, Glenn, Humboldt, Lake, Marin, Mendocino, Napa, Solano, Sonoma, Tehama and Trinity counties, and encompasses cities such as American Canyon, Arcata, - [Dialing Plan Change to 480, 602, & 623 Area Codes in Arizona, February 11, 2023](https://support.allstream.com/knowledge-base/dialing-plan-change-to-480-602-623-area-codes-in-arizona-february-11-2023/) - To ensure a continuing supply of telephone numbers in the Phoenix metropolitan area, the Arizona Corporation Commission has approved the elimination of area code boundaries between the 480, 602, and 623 area codes in the Phoenix metro area. What is a boundary elimination overlay? A boundary elimination overlay for the Phoenix metro area means the - [Mandatory 10-Digit Dialing in Canada, May 31, 2023](https://support.allstream.com/knowledge-base/mandatory-10-digit-dialing-in-canada-may-31-2023/) - This dialing pattern change has been mandated by the Canadian Radio-television and Telecommunications Commission (CRTC) in order to prepare for the introduction of a 9-8-8 Dialing Code for mental health crisis and suicide prevention services. The 9-8-8 Dialing Code is scheduled to be implemented on November 30, 2023. Starting May 31, 2023, mandatory 10-digit dialing will be - [Commentaires sur le Service à la clientèle](https://support.allstream.com/knowledge-base/customer-service-feedback-and-escalations/) - Considérations d'accessibilité Allstream s’engage à dépasser les attentes de ses clients. Les commentaires formulés sur nos services et sur notre manière de répondre à ces attentes sont bienvenus et appréciés. Les clients qui souhaitent présenter une rétroaction sur la fourniture des biens et services d’Allstream aux personnes handicapées peuvent le faire en remplissant Formulaire de contact - [Customer Service Feedback and Escalations](https://support.allstream.com/knowledge-base/customer-service-feedback-and-escalations/) - Accessibility Concerns Allstream is committed to exceeding customer expectations. Comments on our services regarding how well those expectations are being met are welcome and appreciated. Customers who wish to provide feedback on the way Allstream provides goods and services to people with disabilities can be made by using our online form. All feedback will be directed - [Legal Disclaimer](https://support.allstream.com/knowledge-base/legal-disclaimer/) - The following are terms of a legal agreement between you and Allstream Inc. (“Terms”). Please read this Terms and Conditions document carefully before accessing or using the Allstream Website (“Site”). By accessing, browsing and/or using this Site (“Site”), you acknowledge that you have read, understood and agreed to be bound by these Terms and to - [Note juridique](https://support.allstream.com/knowledge-base/legal-disclaimer/) - Voici les modalités (les modalités) de l’entente liant les utilisateurs du site et Allstream Inc. (Allstream). Veuillez lire ces modalités attentivement avant d’accéder au site Web d’Allstream ou de l’utiliser. L’accès au site d’Allstream (le site), sa consultation ou son utilisation signifie que vous avez lu, compris et accepté les modalités et que vous acceptez - [Accessibilité](https://support.allstream.com/knowledge-base/accessibility-2/) - Allstream s’engage à traiter toutes les personnes d’une façon leur permettant de préserver leur dignité et leur indépendance. Nous croyons à l’intégration et à l’égalité des chances. Nous nous engageons à répondre en temps opportun aux besoins des personnes handicapées, et nous le ferons en prenant les moyens pour prévenir ou retirer les obstacles à - [Accessibility](https://support.allstream.com/knowledge-base/accessibility-2/) - Allstream is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by endeavouring to prevent and remove barriers to accessibility and - [Allstream IP Relay Service Tips](https://support.allstream.com/knowledge-base/allstream-ip-relay-service-tips/) - Tips to get the most out of your Allstream IP Relay service. How to register for Allstream IP Relay Click on "Register for a new account" Fill in required information in appropriate fields Read Allstream IP Relay Terms of Service If you agree to the Terms of Service check the "I accept the Allstream IP - [Conseils sur le service Relais IP d’Allstream](https://support.allstream.com/knowledge-base/allstream-ip-relay-service-tips/) - Conseils pour tirer le meilleur parti de votre service Relais IP d’Allstream. Comment s’inscrire au service Relais IP d’Allstream Cliquez sur « Enregistrer un nouveau compte ». Indiquez les renseignements requis dans les champs appropriés. Lisez les modalités du service Relais IP d’Allstream. Si vous acceptez les modalités du service, cochez la case « Les modalités de service - [FAQ Allstream – Relais IP](https://support.allstream.com/fr/knowledge-base/allstream-ip-relay-faq/) - Foire aux questions sur le service Relais IP d’Allstream. Qu’est-ce que le service Relais IP d’Allstream? Le service Relais IP d’Allstream permet aux personnes sourdes et malentendantes de faire et de recevoir des appels relayés par messages textuels depuis leur ordinateur personnel ou leur appareil mobile. Un téléphoniste du service Relais IP d’Allstream connecte l’appelant - [Modalités d’utilisation](https://support.allstream.com/knowledge-base/legal-policies/) - Modalités et conditions, modalités de service, ententes de services principales, information de nature réglementaire et autres politiques d’Allstream touchant votre utilisation de son site Web et de ses solutions. Téléchargements Contrat de fourniture principal / Modalités de Service - Allstream Modalités de service – Visant les revendeurs de services d’Allstream Modalités de service – services - [Numéros d’accès du service de messagerie vocale](https://support.allstream.com/knowledge-base/voice-messaging-access-numbers-canada/) - Pour établir vos services de messagerie vocale au Canada pour la première fois ou pour prendre vos messages, utilisez le numéro correspondant à votre région ci-dessous : Pour les numéros d’accès à distance des États-Unis, veuillez consulter la page Numéros d’accès à distance – États-Unis. - [Informations importantes au sujet de votre service de messagerie vocale](https://support.allstream.com/knowledge-base/voicemail-services-ca/) - Plusieurs changements importants toucheront votre service : Modification des commandes de la messagerie vocale : Les commandes que vous utilisez sur votre téléphone pour écouter, supprimer et enregistrer des messages vocaux dans le système de messagerie vocale changeront. Par exemple, vous pourrez toujours accéder à la messagerie vocale en composant *98, mais vous devrez désormais composer le - [Important Information About Your Voicemail Services](https://support.allstream.com/knowledge-base/voicemail-services-ca/) - Allstream will soon support your voicemail services on a new platform, and there are several important changes that will impact your service: Voicemail command changes: The commands that you use on your phone to hear, delete and save voicemail messages within the voicemail system will change. For example, you can still access voicemail by dialing - [Voice Messaging Access Numbers - Canada](https://support.allstream.com/knowledge-base/voice-messaging-access-numbers-canada/) - To establish your Canadian voice messaging services for the first time, or to retrieve messages, use your area's number as listed below: For US remote access numbers, refer to Remote Access Numbers - US. - [Max SIP Business Line End User Resources](https://support.allstream.com/knowledge-base/max-sip-business-line-end-user-resources/) - User guides and materials related to Allstream Max SIP Business Line services - [Max UC Administrator Resources](https://support.allstream.com/knowledge-base/max-uc-administrator-resources/) - Administrator tutorials and user guides for Allstream Max UC - [Max UC End User Resources](https://support.allstream.com/knowledge-base/max-uc-end-user-resources/) - End User tutorials and user guides for Allstream Max UC - [International Calling Options](https://support.allstream.com/knowledge-base/international-calling-options/) - In an effort to reduce the frequency of international toll fraud, Allstream has adopted a standard practice to block outbound calling to a select group of countries associated with high incidences of international toll fraud. International Calling Options Standard As a feature of all Allstream Voice Services, the International Calling – Standard setting automatically prevents - [Poly Device Admin Resources for Max UC](https://support.allstream.com/knowledge-base/poly-device-admin-resources-for-max-uc/) - Links to Polycom VVX administration materials for Max UC - [Mitel Device End User Resources for Max UC](https://support.allstream.com/knowledge-base/mitel-device-end-user-resources-max-uc/) - Links to Mitel VVX user guides for Max UC - [Poly Device End User Resources for Max UC](https://support.allstream.com/knowledge-base/poly-device-end-user-resources-max-uc/) - Links to Poly VVX user guides and tutorials for Max UC - [W-8 and W-9 Forms](https://support.allstream.com/knowledge-base/w-9-form/) - Zayo Canada W-8 Zayo W-9tax-id, tax id, w-9 - [Hosted Voice Service Guides](https://support.allstream.com/knowledge-base/legacy-hosted-voice-service-guides/) - Hosted Voice Service Admin Guide Hosted Voice Service User Guide Hosted Voice Quick Reference PC Communicator Desktop User Guide Requesting 911 Stickers - [CommPortal - User Login](https://support.allstream.com/knowledge-base/integra-commportal-login/) - Use the link below to configure your CommPortal hosted voice services using a web-based interface. Log In https://hostedvoice.integra.net » - [California Emergency Disaster Relief](https://support.allstream.com/knowledge-base/california-emergency-disaster-relief/) - PLEASE NOTE: This content has been prepared in multiple languages. All languages are considered to be equally authentic. In the event of any discrepancy between versions, the English version shall prevail in determining the spirit, intent, and meaning. Translations to other languages are provided as a convenience and prepared using an online translator. The translations - [Ayuda de emergencia ante desastres de California](https://support.allstream.com/knowledge-base/ayuda-de-emergencia-ante-desastres-de-california/) - PLEASE NOTE: This content has been prepared in multiple languages. All languages are considered to be equally authentic. In the event of any discrepancy between versions, the English version shall prevail in determining the spirit, intent, and meaning. Translations to other languages are provided as a convenience and prepared using an online translator. The translations - [Cloud Connect for Webex Calling Quick Start Guide](https://support.allstream.com/knowledge-base/cloud-connect-for-webex-calling/) - Cloud Connect for Webex Calling Quick Start Guide - [Basic Business Line Calling Features](https://support.allstream.com/knowledge-base/basic-business-line-calling-features/) - Basic Business Line Calling Features Quick Start Guide - [PCI Responsibility Matrix](https://support.allstream.com/knowledge-base/pci-responsibility-matrix/) - View or download the Service Provider PCI-DSS Responsibility Matrix here. Please note that customized solutions may have a different responsibility matrix which is available upon request. PCI-DSS 3.2.1 Service Provider Responsibility Matrix Wavelengths Responsibility Matrix, UC Cloud Voice Responsibility Matrix, SIP Voice Responsibility Matrix, MPLS VPN Responsibility Matrix, E-Line and E-LAN Responsibility Matrix, Cloud Firewall - [Softphone Administration Videos](https://support.allstream.com/knowledge-base/softphone-admin-videos/) - Our demonstration videos provide basic instructions for the administrative tasks related to your UCCV softphone system. ACD Softphone Creating a New User Sending a Welcome Email Creating a Ring Group Uploading Music On Hold ACD Softphone Get step-by-step instructions for logging in and setting up your softphone. Creating a New User This video guides you - [How do I sign in to my account?](https://support.allstream.com/knowledge-base/how-do-i-log-in-to-my-account/) - Click the Sign In button below or visit https://my.allstream.com/. [text-blocks id="85" slug="account-login-button"] Enter your username and password and click SIGN IN. If you have forgotten your password, please visit the password recovery page at https://my.allstream.com/Account/PasswordRecovery. [text-blocks id="83" slug="first-text-block"] If you are still having problems, contact our Customer Service team. Creating an account To create an account: - [Contacts and Holidays](https://support.allstream.com/knowledge-base/carrier-to-carrier-contacts-and-holidays/) - Contact Information by State and SPID State SPID Contact Arizona SPID 7171 SPID 7099 SPID 8393 lsrcsr@allstream.com or 218-515-6225 California/Nevada SPID 4268 SPID 7171 Colorado SPID 7099 Idaho SPID 7171 Minnesota SPID 7482 SPID 7770 SPID 7099 Prior Lake (see contacts below) Montana SPID 4222 Nevada SPID 4268 SPID 7171 North Dakota SPID 7770 SPID - [User and Admin Documents](https://support.allstream.com/knowledge-base/user-and-admin-documents/) - End user and administration documentation for UC Cloud Voice - [SIP Trunking Quick Start Guide](https://support.allstream.com/knowledge-base/sip-trunking-quick-start-guide/) - An overview of Allstream SIP Trunking services - [Mitel Device Admin Resources for Max UC](https://support.allstream.com/knowledge-base/mitel-device-admin-resources-for-max-uc/) - Links to Mitel VVX administration materials for Max UC - [Illinois Telecommunications Access Corporation ("ITAC") Line Charge](https://support.allstream.com/knowledge-base/illinois-telecommunications-access-corporation-itac-line-charge/) - Pursuant to the Order dated April 21, 2022, of the Illinois Commerce Commission in Docket 22-0170, Allstream shall impose a supplemental charge of 2 cents per month per line for all Illinois telecommunications carriers, including wireless carriers (other than prepaid wireless carriers) and VoIP residential subscriber lines, a charge of .4 cents per VoIP business - [Utah Consumer Rights](https://support.allstream.com/knowledge-base/utah-consumer-rights/) - Utah Statement of Utility Consumer Rights and Responsibilities The Utah Public Service Commission has established rules about utility consumer/company relationships. These rules cover payment of bills, late charges, security deposits, handling complaints, service disconnection, and other matters. The rules assure customers of certain rights and outline customer responsibilities. These rights are discussed here: Utah Statement - [Canadian Surcharges, Taxes, Fees, and Assessments](https://support.allstream.com/knowledge-base/canadian-surcharges-taxes-fees-and-assessments/) - We’ve prepared the following information to help you understand the taxes, surcharge, fees and assessments you may see on your Allstream invoice. Allstream administers its customer billing in accordance with the rules and guidelines set forth by tax authorities. Various jurisdictions and government agencies assess taxes, fees, and surcharges for telephone-related services and programs such - [Idaho Telephone Solicitation Act](https://support.allstream.com/knowledge-base/idaho-telephone-solicitation-act/) - IMPORTANT NOTICE CONCERNING PURCHASE OF GOODS AND SERVICES BY TELEPHONE You have important rights under the Idaho Telephone Solicitation Act. Under this Act it is illegal for persons attempting to sell you goods or services by telephone (telephone solicitors): To intimidate or harass you in connection with the attempted sale. To refuse to hang up - [Voice Messaging - Documentation](https://support.allstream.com/knowledge-base/voice-messaging-voicemail-guide/) - For information about using the voicemail system from a telephone, download the Voicemail Quick Start Guide. For detailed information about using the Allstream Voicemail Portal on the web, download the Voicemail Portal User Guide. For detailed information about configuring Easy Attendant, download the Voicemail Easy Attendant Quick Start Guide. For detailed information about configuring Premium - [Voice Messaging - Notifications](https://support.allstream.com/knowledge-base/voice-messaging-notifications/) - Notification settings allow you to configure message waiting, email, outdial, and override notifications used with your messaging service. For detailed instructions on using the Voicemail Portal, download the Voicemail Portal User Guide. To access notification settings, log in to the Voicemail Portal at myvoice.allstream.com. From the Home page of the Voicemail Portal, click Notifications.The Notifications - [Voice Messaging - Updating Account Details](https://support.allstream.com/knowledge-base/voice-messaging-updating-account-details/) - You can update details about your voicemail account by logging in to the Voicemail Portal at myvoice.allstream.com. For detailed information about using the Allstream Voicemail Portal on the web, download the Voicemail Portal User Guide. For information about using the voicemail system from a telephone, download the Voicemail Quick Start Guide. For detailed information about - [Important Information About Your Voicemail Services](https://support.allstream.com/knowledge-base/important-information-about-your-voicemail-services/) - Update on December 6, 2019. We had a successful voicemail migration earlier this month. If you are experiencing any issues, we are here to assist you at 1-866-468-3472 or UScustomerservice@allstream.com. Some helpful tips: If you previously forwarded voicemail or fax messages to email, we suggest that you log in to the new online portal at myvoice.allstream.com and confirm that “Message Settings” reflect the appropriate forward-to - [Minnesota Customer Rights Notification](https://support.allstream.com/knowledge-base/minnesota-customer-rights-notification/) - CUSTOMER RIGHTS CONTACT INFORMATION We strive to provide the best possible service. If you have a question or complaint about your services or bill, you have the right to contact and file a complaint with Customer Care. Write to Allstream Legal Department, 2800 Campus Dr., Suite 140, Plymouth, MN 55441, or call 1-866-468-3472. If you - [Allstream IP Allocation and Usage Policy](https://support.allstream.com/knowledge-base/allstream-ip-allocation-and-usage-policy/) - Introduction Allstream assigns IP space for use by its customers in accordance with this IP Allocation and Usage Policy, and, as applicable, the American Registry of Internet Numbers (ARIN) guidelines which may include publication of Allstream customer information on the ARIN database. This policy is subject to change at any time without notice based on - [SIP Trunking IP-PBX Vendor Setup Guides](https://support.allstream.com/knowledge-base/sip-trunking-ip-pbx-vendor-setup-guides/) - Cisco UC 520/540/560 Template Builder - This information is hosted on the Cisco Support Community at https://supportforums.cisco.com/document/61346/integra-telecom-sip-trunk-configuration-guide. 3CX Phone System Customer Configuration Advice Download Allworx 6X/24X/48X Release 7.2.5.1 Setup Guide Download Asterisk Configuration Guidance Download AsteriskNow with FreePBX Test Plan Download AudioCodes Mediant 1000 MSBG & Microsoft Lync 2010 Clients Configuration Download Avaya Aura with - [Manual Local Service Request Form](https://support.allstream.com/knowledge-base/local-service-request-form/) - Download LSR Submissions Allstream has a portal to allow partners to submit an LSR request. All LSR requests will need to be processed through the portal. The Manual LSR form will be accepted on an individual case basis with advanced approval from the Port Out team. - [Decreasing the Risk of Toll Fraud with VoIP Services Guide](https://support.allstream.com/knowledge-base/decrease-the-risk-of-toll-fraud-with-voip-services/) - Download - [Migration Overview](https://support.allstream.com/knowledge-base/carrier-to-carrier-migration-overview/) - Customer Service and Local Service Record Request Submissions Allstream has a web-based interface to allow partners to request Customer Service Record (CSR) information or submit a Local Service Record (LSR) request. All CSR and LSR requests must be processed through this interface. Each partner is assigned an Administrator, and the Administrator is responsible for establishing - [Advanced Email Security – Admin Guide](https://support.allstream.com/knowledge-base/advanced-email-security-admin-guide/) - Download cms, email security, mcafee, admin guide, collaboration and messaging - [Updating Authorized Users on Your Account](https://support.allstream.com/knowledge-base/adding-authorized-user-account/) - Use the document below to add or remove authorized users on your account. Download the following form, and submit a completed copy to our Customer Service team or your Account Consultant. Authorized User Update Form - [Updating Authorized Users on Your Account](https://support.allstream.com/knowledge-base/updating-authorized-users-on-your-account/) - Use the document below to add or remove authorized users on your account. Download the following form, and submit a completed copy to our Customer Service team or your Account Consultant. Authorized User Update Form - [Allstream Acceptable Use Policy](https://support.allstream.com/knowledge-base/internet-acceptable-use-policy/) - Introduction This Acceptable Use Policy (“AUP”), also referred to as the “Policy”, specifies the rights, responsibilities, and prohibited conduct relating to the use of Allstream Products and Services (“Services”) by customers of Allstream (“Customers”) and by users that have gained access to the Services through Customer accounts (“Users”). By using the Services, you acknowledge that - [Desktop Client Top Feature Video Demonstrations](https://support.allstream.com/knowledge-base/uc-cloud-voice-desktop-video-demos/) - [Using CGI on Allstream's Web Hosting Servers](https://support.allstream.com/knowledge-base/using-cgi-on-integras-web-hosting-servers/) - As part of our hosting packages, you have the ability to use System or Custom CGI scripts. If you are using System CGI Scripts then you are utilizing scripts that Allstream maintains and stores on the Web server. If you are using Custom CGI Scripts, then you would have uploaded the scripts from another site - [Remote Access to Call Forwarding - US](https://support.allstream.com/knowledge-base/remote-access-call-forwarding/) - If you are a Basic Business Line customer you can setup Call Forwarding on your phone from a remote location. Locate your State and Rate Center in the table below. Dial the number listed for your Rate Center. Note: If multiple numbers are listed, you might need to try several of them until you can - [Webmail Email Login](https://support.allstream.com/knowledge-base/webmail-email-login/) - To check your email, select your webmail service below: Integra Webmail » Collaboration and Messaging - Outlook Web Access » Not sure which email login is yours? Contact our ISP Department at 1-866-871-1114. integra email access - [FAQ sur le service d’acheminement direct pour Microsoft Teams d’Allstream](https://support.allstream.com/knowledge-base/direct-routing-for-microsoft-teams-frequently-asked-questions-ca/) - Qu’est-ce que le service d’acheminement direct pour Microsoft Teams d’Allstream L’acheminement direct pour Microsoft Teams dote votre environnement Teams d’une fonction d’appel de qualité supérieure. Il confère à votre système téléphonique infonuagique Microsoft Teams une connectivité digne d’un réseau téléphonique public commuté (RTPC). Fondé sur un protocole d’ouverture de session (SIP) à résilience élevée et - [Direct Routing for Microsoft Teams Frequently Asked Questions](https://support.allstream.com/knowledge-base/direct-routing-for-microsoft-teams-frequently-asked-questions/) - What is Allstream Direct Routing for Microsoft Teams? Direct Routing for Microsoft Teams brings high-quality calling to your Teams environment. It provides Public Switch Telephone Network (PSTN) connectivity for customer’s Microsoft Teams’ cloud phone system. Allstream’s highly resilient Session Initiation Protocol (SIP)based voice network with dual geo-redundant Session Border Controllers (SBCs) is securely connected to - [Direct Routing for Microsoft Teams Frequently Asked Questions](https://support.allstream.com/knowledge-base/direct-routing-for-microsoft-teams-frequently-asked-questions-ca/) - What is Allstream Direct Routing for Microsoft Teams? Direct Routing for Microsoft Teams brings high-quality calling to your Teams environment. It provides Public Switch Telephone Network (PSTN) connectivity for customer’s Microsoft Teams’ cloud phone system. Allstream’s highly resilient Session Initiation Protocol (SIP)based voice network with dual geo-redundant Session Border Controllers (SBCs) is securely connected to - [What to Expect During Allstream SIP Direct Routing Activation](https://support.allstream.com/knowledge-base/what-to-expect-during-allstream-sip-portal-direct-routing-activation/) - Welcome to Allstream! We’re pleased that you chose us as your SIP Direct Routing for your Microsoft (MS) Teams TM deployment. We pride ourselves on our proven customer-centric service delivery process and are committed to providing a smooth activation process for you. What to expect during Allstream SIP Direct Routing service activation: Getting Started: First, - [What to Expect During Allstream SIP Direct Routing Service Activation](https://support.allstream.com/knowledge-base/what-to-expect-during-allstream-sip-direct-routing-service-activation-ca/) - Welcome to Allstream! We’re pleased that you chose us as your SIP Direct Routing for your Microsoft (MS) Teams deployment. We pride ourselves on our proven customer-centric service delivery process and are committed to providing a smooth activation process for you. What to expect during Allstream SIP Direct Routing service activation: Getting Started: First, you’ll - [À quoi s’attendre lors de l’activation du service d’acheminement direct SIP d’Allstream](https://support.allstream.com/knowledge-base/what-to-expect-during-allstream-sip-direct-routing-service-activation-ca/) - Bienvenue chez Allstream! Nous sommes heureux que vous nous ayez choisi comme fournisseur pour votre service d’acheminement SIP en vue de votre déploiement de l’application Microsoft (MS) Teams. Nous sommes fiers de notre processus éprouvé de prestation de services axé sur le client et nous nous engageons à vous offrir un processus d’activation tout en - [Obtention/utilisation d’adresses IP supplémentaires](https://support.allstream.com/knowledge-base/obtaining-and-using-additional-ip-addresses/) - Règles d’allocation des adresses IP Si vous demandez un préfixe /25 (128 adresses) ou moins : Allstream vous attribuera des adresses IP selon vos besoins jusqu’au niveau /25 ou moins (128 adresses). Veuillez suivre les étapes indiquées sous la rubrique « Comment demander des adresses IP ». Si vous demandez un préfixe /24 (256 adresses) jusqu’à /22 (1024 - [Politique d’allocation et d’utilisation des adresses IP d’Allstream](https://support.allstream.com/knowledge-base/allstream-ip-allocation-and-usage-policy/) - Allstream attribue à ses clients de l’espace d’adressage IP conformément à la présente Politique d’allocation et d’utilisation des adresses IP et, s’il y a lieu, conformément aux directives de l’ARIN (American Registry of Internet Numbers), ce qui peut entraîner la publication d’information relative aux clients d’Allstream dans la base de données de l’ARIN. La présente - [Traitement des plaintes relatives aux droits d’auteur](https://support.allstream.com/knowledge-base/dealing-with-copyright-complaints-in-canada/) - L’équipe de traitement des abus d’Allstream n’est pas constituée d’avocats et ne peut donc pas donner de conseils juridiques. La présente page a pour but de donner un aperçu général du fonctionnement du processus de plainte en matière de droits d’auteur. Nous discuterons également de ce que vous pouvez faire pour éviter de telles plaintes - [FAQ sur les abus et la sécurité](https://support.allstream.com/knowledge-base/abuse-and-security-faq/) - Pourquoi ai-je reçu un appel concernant un problème d’abus? Le trafic Internet – tel que le courrier électronique, les demandes de pages Web, le balayage de ports, etc. – peut être retracé jusqu’à l’adresse IP ou Internet source. Chaque ordinateur ou routeur sur Internet doit disposer d’une adresse IP unique. Vous avez été contacté parce - [Aperçu de la sécurité](https://support.allstream.com/knowledge-base/security-overview/) - On considère comme un abus tout geste qui viole la Politique d’utilisation acceptable d’Allstream. Les abus se répartissent en trois grandes catégories : Courriel indésirable (pourriels, pourriels infectés par un virus ou publicités relevant du pourriel) Abus du réseau (virus en général, piratage, balayage de ports) Autres abus (violation des droits d’auteur, harcèlement, autres activités illégales ou - [Requêtes DNS inverses](https://support.allstream.com/knowledge-base/reverse-dns-request-overview/) - Certains fournisseurs, comme AOL et Earthlink, exigent désormais que les serveurs de messagerie qui transmettent des courriels sur leur réseau disposent d’un enregistrement PTR pour leurs adresses IP. Les courriels acheminés aux destinataires par ces fournisseurs peuvent être bloqués si un enregistrement PTR valide n’existe pas pour le serveur de messagerie expéditeur. Si votre serveur - [Allstream prend-elle en charge le protocole IPv6?](https://support.allstream.com/knowledge-base/does-allstream-support-internet-protocol-version-6-ipv6/) - IPv6 est le protocole de nouvelle génération (version 6) utilisé sur Internet. IPv4 (version 4) est la version généralement utilisée à l’heure actuelle. Le protocole IPv6 élimine la pénurie actuelle d’adresses réseau et améliore la sécurité de l’envoi des paquets IP, entre autres progrès. Il s’impose lentement sur Internet. Pour sa part, Allstream utilise le protocole IPv6 dans son - [Dealing with Copyright Complaints in Canada](https://support.allstream.com/knowledge-base/dealing-with-copyright-complaints-in-canada/) - The Abuse Team at Allstream is not made up of attorneys and cannot give legal advice. This page is intended to give a general overview of how the copyright complaint process works. We will also discuss what you can do to avoid them in the future, since you are probably reading this because you have - [Dealing with Copyright Complaints in the US](https://support.allstream.com/knowledge-base/dealing-with-copyright-complaints/) - The Abuse Team at Allstream is not made up of attorneys and cannot give legal advice. This page is intended to give a general overview of how the copyright complaint process works. We will also discuss what you can do to avoid them in the future, since you are probably reading this because you have - [Obtaining / Using Additional IP Addresses](https://support.allstream.com/knowledge-base/obtaining-and-using-additional-ip-addresses/) - IP allocation rules If you are requesting a /25 (128 addresses) and smaller: Allstream will allocate IP addresses on an as needed basis up to a /25 and smaller (128 addresses). Please follow the steps indicated under “How to order IP addresses”. If you are requesting a /24 (256 addresses) up to a /22 (1024 - [IP Address Justification](https://support.allstream.com/knowledge-base/ip-address-justification-overview/) - We register with the American Registry for Internet Numbers (ARIN) to obtain IP addresses. ARIN is the organization that assigns and allocates IP addresses to end users and Internet Service Providers (ISPs) located in North America, sub-equatorial Africa, and parts of the Caribbean. ARIN requires all end users and ISPs to document their use of IP - [Abuse and Security FAQ](https://support.allstream.com/knowledge-base/abuse-and-security-faq/) - Why did I receive a call about an abuse issue? Internet traffic such as email, web page requests, port scans, etc., can be traced back to its source by the IP address, or Internet address. Every computer and router on the Internet should have a unique IP address. You have been contacted because some form - [Security Overview](https://support.allstream.com/knowledge-base/security-overview/) - Abuse is any action that violates Allstream's Acceptable Use Policy. Abuse falls into three main categories: Unwanted Electronic Mail (spam, virus/spam or spamvertizing) Network Abuse (general viruses, hacking, port scanning) Other Abuses (copyright infringement, harassment, other illegal or unlawful activity) Abuse Mitigation Process Allstream has an abuse mitigation process that is designed to track and - [Reverse DNS Requests](https://support.allstream.com/knowledge-base/reverse-dns-request-overview/) - Some providers, such as AOL and Earthlink, now require mail servers sending mail into their network to have a PTR record for their IP addresses. E-mail sent to recipients using these providers may be blocked if a valid PTR record does not exist for the sending mail server. If your mail server is using an - [BGP Request Information](https://support.allstream.com/knowledge-base/bgp-request-information/) - In order to establish a Border Gateway Protocol (BGP) session with us, customers must meet the following requirements: The customer must have a T1 or higher bandwidth circuit. The customer must be multi-homed (with us or any other service provider). If multi-homing to more than one provider, the customer must obtain an Autonomous System (AS) - [Does Allstream Support IPv6?](https://support.allstream.com/knowledge-base/does-allstream-support-internet-protocol-version-6-ipv6/) - Internet Protocol version 6 (IPv6) is the next generation protocol being used on the Internet. The current version in common use today is IPv4. IPv6 eliminates the shortage of network addresses and improves security in sending IP packets, among other advancements. IPv6 has been slowly gaining acceptance on the Internet. Allstream has been running IPv6 - [Allstream Rural Call Completion and Call Blocking Issues Contact](https://support.allstream.com/knowledge-base/rural-call-completion-and-call-blocking-issues-contact/) - Contact information for the receipt and handling of rural call completion and Call Blocking issues: NOC 888-611-6621 nocnetworkrepair@allstream.com - [Aide-mémoire pour la messagerie vocale](https://support.allstream.com/knowledge-base/base-voicemail-quick-reference/) - Aide-mémoire pour la messagerie vocale - [Mitel MiVoice - 6900 Series](https://support.allstream.com/knowledge-base/mitel-mivoice-6900-series/) - Mitel MiVoice 6905 IP Phone User Guide Mitel MiVoice 6905 IP Phone Quick Reference Guide Mitel MiVoice 6910 IP Phone User Guide Mitel MiVoice 6910 IP Phone Quick Reference Guide Mitel S720 Bluetooth Speakerphone Quick Start Guide Mitel WLAN Adapter Setup Guide - 6900 Series - [Mitel Feature Teacher Series](https://support.allstream.com/knowledge-base/mitel-feature-teacher-series/) - Mitel 5300 Series Mitel 6900 Series UC Conference Phone - Mitel 6970 IP Conference Phone UC Desktop - MiCollab Release 8 Audio Web Conferencing UC Business Console - MiVoice Business Console SIP DECT Single Cell - [Mitel Quick Reference Guides - 5300 Series](https://support.allstream.com/knowledge-base/mitel-phone-guides/) - Mitel 5304 Mitel 5320 Mitel 5330 Mitel 5340 Mitel 5330e and 5340e Mitel 5360 5300 user, mitel phones - [Mitel 112 DECT Phone Guides](https://support.allstream.com/knowledge-base/mitel-112-dect-phone-guides/) - Mitel 112 DECT Installation Guide Mitel 112 DECT Phone Quick Reference Guide (Universal) Mitel 112 DECT Phone Features (Universal) - [Features](https://support.allstream.com/knowledge-base/uc-cloud-voice-general-info/) - UC Cloud Voice Feature Seat and Device Summary - [Base Voicemail Quick Reference](https://support.allstream.com/knowledge-base/base-voicemail-quick-reference/) - Base Voicemail Quick Reference Card - [Comment payer votre facture](https://support.allstream.com/knowledge-base/different-ways-to-pay-your-bill/) - Nous offrons trois façons de payer votre facture : Téléphone Appelez-nous au 1-888-288-2273 pour effectuer un paiement par carte de crédit. Courrier Envoyez votre paiement à :ALLSTREAM BUSINESS INC. C/O T4622P.O. BOX 4622, STN “A”TORONTO ON M5W 0J9 N'oubliez pas d'inclure le bordereau de versement qui accompagne votre facture pour garantir un paiement rapide. Paiments en - [Consultation des guides d’utilisation](https://support.allstream.com/knowledge-base/allstream-portal-documentation/) - Les guides d'utilisation et de démarrage rapide du portail Allstream sont disponibles après la connexion à votre compte. Ouverture de session à votre compte à https://my.allstream.com/account/fr. Dans le menu Soutien, sélectionnez Guides de l'utilisationOUCliquez sur Guides d’utilisation dans la section AIDE ET SOUTIEN des liens rapides au bas de du portail. - [Allstream Portal Documentation](https://support.allstream.com/knowledge-base/allstream-portal-documentation/) - Allstream Portal user and quick start guides are available after signing in to your account. Sign in to the portal at my.allstream.com. From the Support menu, select User GuidesORClick User Guides under the HELP AND SUPPORT section of the quick links at the bottom of the portal. - [Washington State Emergency Disaster Relief Notice](https://support.allstream.com/knowledge-base/emergency-disaster-relief-notice/) - The Washington Utilities and Transportation Commission (UTC) has established customer protections that all utilities in Washington State are asked to provide during the term of the statewide emergency declaration, in order to mitigate the economic impacts of the COVID-19 pandemic on utility customers. Allstream’s measures include: acting to prevent disconnection of services due to non-payment, - [Adding a Payment Account](https://support.allstream.com/knowledge-base/adding-a-payment-account/) - Making payments online is an easy way to save time and reduce any risk of missed payments and late fees. First, add your payment accounts in the Billing Center. Then you can make one time payments or set up recurring payments using a payment account to automatically process the amount due for each billing cycle. - [Different Ways to Pay Your Bill](https://support.allstream.com/knowledge-base/different-ways-to-pay-your-bill/) - We offer three convenient ways to pay your bill. Phone Call us at 1-888-288-2273 to make a payment using your credit card. Mail Mail your payment to:ALLSTREAM BUSINESS INC. C/O T4622 P.O. BOX 4622, STN "A" TORONTO ON M5W 0J9 Please include the remittance slip that comes with your invoice to ensure the payment - [Automatically Pay Your Bill](https://support.allstream.com/knowledge-base/automatically-pay-your-bill/) - The Automatic Payment service automatically deducts monthly payments securely and efficiently from your bank account. No more writing checks, buying stamps or missing your monthly payments. For a completely paperless experience, select the paperless billing option. To enroll in Autopay, log in to the Allstream portal and visit the Billing Center. Note: You must have - [Paperless Billing](https://support.allstream.com/knowledge-base/paperless-billing/) - With paperless billing, you can access your billing information online rather than receive a printed, paper format. Each month you are subscribed to this service, Allstream sends an email when your invoice is ready to view. You can also sign up for Automatic Payments to pay your bills automatically from a checking or credit card - [Different Ways to Pay Your Bill](https://support.allstream.com/knowledge-base/different-ways-pay-bill/) - We offer three convenient ways to pay your bill. Automated Phone System Call 866-468-3472 and select option 2 for payments. This is where you can make a payment using your credit card. Mail Mail your payment to: PO Box 734521 Chicago, IL 60673-4521. Please include the remittance slip that comes with your invoice to ensure the - [Making a One-Time Online Payment](https://support.allstream.com/knowledge-base/making-a-one-time-online-payment/) - One-time online payments are made using the Allstream Portal. For information about setting up Autopay, see Automatically Pay Your Bill. Note: You must have added at least one payment account to your Accounts list to make a payment. For information about adding a payment account, see Adding a Payment Account. To make a one-time payment: - [Renseignements sur la demande BGP](https://support.allstream.com/knowledge-base/bgp-request-information/) - Afin d’établir une session BGP (Border Gateway Protocol) avec nous, le client doit satisfaire aux exigences suivantes : Le client doit posséder un circuit T-1 ou d’une largeur de bande supérieure. Le client doit avoir un rattachement multiple (avec nous ou tout autre fournisseur de services). En cas de rattachement multiple avec plusieurs fournisseurs, le client - [Justification des adresses IP](https://support.allstream.com/knowledge-base/ip-address-justification-overview/) - Nous sommes enregistrés auprès de l’ARIN (American Registry for Internet Numbers), d’où nous obtenons nos adresses IP. L’ARIN est l’organisation qui attribue les adresses IP aux utilisateurs finals et aux fournisseurs de services Internet (FSI) en Amérique du Nord, en Afrique subéquatoriale et dans certaines parties des Caraïbes. L’ARIN exige de tous les utilisateurs finals et - [Allstream IP Relay FAQs](https://support.allstream.com/knowledge-base/allstream-ip-relay-faq/) - What is Allstream IP Relay? Allstream IP Relay is a relay service for deaf and hard-of-hearing individuals to place and receive text-based relay calls from their personal computer (PC) and/or mobile device. An Allstream IP Relay operator will connect an IP Relay caller to a voice party. All calls are strictly confidential. All you need - [Using the Allstream IP Relay Service](https://support.allstream.com/knowledge-base/using-the-allstream-ip-relay-service/) - How to register for Allstream IP Relay Click Register for a new account Fill in required information in appropriate fields Read the Allstream IP Relay Terms of Service If you agree to the Terms of Service check the I accept the Allstream IP Relay Terms of Service box Click Register You will be notified by - [What is the Telecommunications Relay Service in the US?](https://support.allstream.com/knowledge-base/what-is-the-telecommunications-relay-service/) - Telecommunications Relay Services (TRS) charges may appear on your invoice each month. Do you how know these funds are used to help those with hearing and speech disabilities? Telecommunications Relay Services (TRS) enable standard voice telephone users to talk to people who have difficulty hearing or speaking on the telephone. Under Title IV of the - [Remote Access to Call Forwarding - Canada](https://support.allstream.com/knowledge-base/remote-access-to-call-forwarding/) - If you are a SIP Business Line customer, you can setup Call Forwarding on your phone from a remote location. Dial the Remote Access Call Forwarding number - 647-475-1456 Enter the origin phone number to be forwarded, followed by your 4-digit pin. Press *72. Enter the destination phone number to which calls should be forwarded. - [Accès à distance au renvoi automatique](https://support.allstream.com/knowledge-base/remote-access-to-call-forwarding/) - Si vous faites partie des clients qui ont une ligne d’affaires SIP, vous pouvez programmer le renvoi automatique sur votre téléphone depuis un emplacement distant. Composez le numéro de renvoi d’appel programmé à distance – 647 475-1456. Entrez le numéro de téléphone d’origine dont vous voulez faire suivre les appels, puis votre NIP à quatre - [Accès à distance au renvoi automatique](https://support.allstream.com/knowledge-base/acces-a-distance-au-renvoi-automatique/) - Si vous faites partie des clients qui ont une ligne d’affaires SIP, vous pouvez programmer le renvoi automatique sur votre téléphone depuis un emplacement distant. Composez le numéro de renvoi d’appel programmé à distance – 647 475-1456. Entrez le numéro de téléphone d’origine dont vous voulez faire suivre les appels, puis votre NIP à quatre chiffres. - [Récupération de vos messages vocaux](https://support.allstream.com/knowledge-base/retrieving-voice-messages-canada/) - Pour prendre vos messages à partir de votre téléphone Composez le numéro d’accès au service de messagerie vocale de votre région. Entrez votre mot de passe. Suivez les instructions pour prendre vos messages. Pour prendre vos messages à partir d’un autre téléphone Composez le numéro d’accès au service de messagerie vocale de votre région. Lorsqu’on - [Initializing Voice Messaging Services - Canada](https://support.allstream.com/knowledge-base/initializing-voice-messaging-services-canada/) - To set up your voicemail services: Dial the Voice Messaging Access Number for your area. When prompted press the # key. Enter your mailbox number. This is the same as your 7-digit telephone number. Enter your temporary password. Initially, this is set as your telephone number. Follow the system prompts to change your personal password. - [Initialisation des services de messagerie vocale](https://support.allstream.com/knowledge-base/initializing-voice-messaging-services-canada/) - Pour configurer vos services de messagerie vocale : Composez le numéro d’accès au service de messagerie vocale de votre région. Lorsqu’on vous le demande, appuyez sur la touche #. Entrez le numéro de votre boîte vocale. C’est le même que votre numéro de téléphone à sept chiffres. Entrez votre mot de passe temporaire. Au départ, - [Allstream Account Features](https://support.allstream.com/knowledge-base/allstream-account-features-2/) - Your Allstream account and the Allstream Portal provide powerful and secure self-management tools that you can use anytime, anywhere for: View account information View invoice and payment history Open service-related trouble tickets Receive immediate status on trouble resolution To access a full library of Allstream Portal user documentation, sign in to your account at https://my.allstream.com/ - [Allstream Account Features](https://support.allstream.com/knowledge-base/allstream-account-features/) - Your Allstream account and the Allstream Portal provide powerful and secure self-management tools that you can use anytime, anywhere for: Utilization and performance reporting Creating trouble tickets and tracking statuses/resolutions Paying your monthly invoice Automatic payments Reducing timelines with our handy self-service tools Tracking your service orders through the installation/change process To access a full - [How do I contact Customer Service?](https://support.allstream.com/knowledge-base/how-do-i-contact-customer-service/) - Use your Allstream account Contact an Allstream representative or submit a trouble ticket by signing in to your Allstream account. [text-blocks id="85" slug="account-login-button"] Talk to a person US (Monday-Friday 7:00-5:00 PST) Canada (Monday-Friday 8:30-7:00 EST) 1-866-468-3472 1-888-288-2273 Send us an email US Canada USCustomerService@allstream.com CanCustomerService@allstream.com Use our online form Send in questions 24 hours a day - [Remote Access Numbers - US](https://support.allstream.com/knowledge-base/voice-messaging-access-numbers/) - To access your US voicemail from your Allstream voice service while you are away from your desk use one of the numbers below. At your office phone to listen to your messages log in, either by dialing the voicemail access code *98, or press the Messages or Voicemail key if your phone has one. For - [Retrieving Voice Messages - Canada](https://support.allstream.com/knowledge-base/retrieving-voice-messages-canada/) - Retrieving Messages From Your Own Telephone Dial the Voice Messaging Access number for your area. Enter your password. Follow the voice prompts to retrieve your messages. Retrieving Messages from Another Telephone Dial the Voice Messaging Access Number for your area. When prompted, press the # key. Enter your telephone number. Enter your password. - [Report a Service Issue](https://support.allstream.com/knowledge-base/report-a-service-issue/) - In order to assist you quickly and efficiently, you must log in to your Allstream account and submit a trouble ticket, or call one of our repair centers directly (please have your account number available). In the US Click the Log In button below or visit https://my.allstream.com to submit a trouble ticket. [text-blocks id="85" slug="account-login-button"] - [Ajouter un compte de paiement](https://support.allstream.com/knowledge-base/adding-a-payment-account/) - Effectuer des paiements en ligne est un moyen simple de gagner du temps et de réduire les risques de non-paiement et de frais de retard. Tout d’abord, ajoutez votre compte de paiement dans le Centre de facturation. Vous pouvez ensuite effectuer des paiements uniques ou configurer des paiements récurrents à l’aide d’un compte de paiement - [Paiement automatique de votre facture](https://support.allstream.com/knowledge-base/automatically-pay-your-bill/) - Le service de prélèvement automatique déduit automatiquement votre paiement mensuel de votre compte bancaire de façon sécuritaire et efficace. Plus besoin de signer de chèques ni d’acheter de timbres. Vous ne dépasserez plus la date de paiement. Pour une expérience entièrement sans papier, choisissez l’option de facturation électronique. Pour choisir l’option Paiement automatique, ouvrez une - [Facturation électronique](https://support.allstream.com/knowledge-base/paperless-billing/) - Grâce à la facturation électronique, vous pouvez accéder à votre information sur la facturation en ligne plutôt que de la recevoir sur support papier. Pour chaque mois où vous êtes abonné à ce service, Allstream vous envoie un courriel lorsque votre facture est prête à consulter. Vous pouvez aussi vous inscrire au service de prélèvement - [Comment me connecter à mon compte?](https://support.allstream.com/knowledge-base/how-do-i-log-in-to-my-account/) - 1. Cliquez sur le bouton ci-dessous ou visitez https://my.allstream.com/account/fr. [text-blocks id="1913" slug="fr-log-in-button"] 2. Entrez votre adresse de courriel et votre mot de passe, puis cliquez sur OUVRIR UNE SESSION. Si vous avez oublié votre mot de passe, rendez-vous à l’adresse https://my.allstream.com/Account/PasswordRecovery/fr. [text-blocks id="1635" slug="navez-pas-de-compte-allstream"] Si vous rencontrez toujours des problèmes, contactez service à la clientèle. - [Caractéristiques du compte Allstream](https://support.allstream.com/knowledge-base/allstream-account-features-2/) - Le portail Allstream offre des outils de gestion de compte puissants et sécurisés qui vous permettent de réaliser toutes ces opérations : Consulter les informations du compte Afficher l’historique des factures et des paiements Créer des fiches de dérangement relatives au service Connaître immédiatement l’état de résolution des problèmes Télécharger des guides d’utilisation et de démarrage - [Exploitation et réparation du réseau](https://support.allstream.com/knowledge-base/repair-contact-number/) - Veuillez communiquer avec le Centre de service de réparation à l’intention des clients (CRC) pour obtenir une réponse immédiate à tout problème ou en cas de panne de service de télécommunications. Le personnel du CRC est présent en permanence afin d’assurer la résolution rapide des problèmes. Un numéro de fiche de dérangement vous sera attribué - [Bienvenue chez Allstream](https://support.allstream.com/knowledge-base/new-customer-welcome-guide/) - Bienvenue! En guise d'introduction, téléchargez le Guide à l'intention des nouveaux clients d'Allstream pour obtenir plus d'information au sujet des éléments suivants : Avantages du compte Allstream Options de numéros exclus, de protection contre la mystification de l’identité de l’appelant et de service de relais des télécommunications Protection de vos services Protection des renseignements personnels Vous - [Déménager vos services](https://support.allstream.com/knowledge-base/moving-your-service/) - Veuillez aviser Allstream le plus rapidement possible du déménagement de vos services. Allstream a besoin d’au moins 30 jours ouvrables afin d’assurer le déménagement pour la date prévue. Quand vous appelez Allstream au sujet d’un déménagement, veuillez fournir l’information suivante : La nouvelle adresse La date demandée pour le déménagement Les cordonnées de votre fournisseur de services - [Effectuer un paiement unique en ligne](https://support.allstream.com/knowledge-base/making-a-one-time-online-payment/) - Les paiements uniques en ligne se font à partir du portail Allstream. Pour plus de détails sur la façon de vous inscrire au paiement automatique, consultez la rubrique Paiement automatique de votre facture. Remarque : Vous devez avoir ajouté au moins un compte de paiement dans la liste Comptes pour effectuer un paiement. Pour plus - [Robocall Mitigation Service](https://support.allstream.com/knowledge-base/robocall-mitigation/) - On Monday, March 2, 2020, Allstream launched a robocall mitigation service in the United States to enhance your calling experience with Allstream voice services. The robocall mitigation service is designed to detect and warn Allstream customers of suspected robocall and spam activity using the caller ID name feature on their telephones. This feature is of - [Repair and Operations Contact Information](https://support.allstream.com/knowledge-base/repair-contact-number/) - In order to assist you quickly and efficiently, you must log in to your Allstream account and submit a trouble ticket, or call one of our repair centers directly (please have your account number available). In the US Click the Log In button below or visit https://my.allstream.com. [text-blocks id="85" slug="account-login-button"] Repair: 1-800-360-4467 Unified Communications Repair: - [Politique d’accès à Internet](https://support.allstream.com/knowledge-base/internet-access-policy/) - SERVICE DE NOM DE DOMAINE. Le service de nom de domaine (« DNS ») est une capacité/exigence fondamentale dans toute utilisation d’Internet. Les noms de domaine et les serveurs DNS sont essentiels à quiconque utilise ou fournit des services par Internet. CAPACITÉ D’ACHEMINEMENT SUR INTERNET. Le client reconnaît et accepte qu’Internet est une interconnexion mondiale - [Politique de facturation des services multi-emplacements](https://support.allstream.com/knowledge-base/multi-location-services-billing-policy/) - Allstream a adopté la politique suivante concernant les tarifs et les frais applicables aux services multi-emplacements : Les tarifs et les frais applicables aux services sont indiqués dans chaque demande de service connexe. Nonobstant toute stipulation contraire dans le contrat, pour les services multi-emplacements (définis à la fin du présent paragraphe), Allstream entamera la facturation - [Report de l’installation de services par le client](https://support.allstream.com/knowledge-base/customer-delay-of-service-installation/) - Si le client reporte l’installation de services, Allstream Business Inc. et/ou Allstream Business US, LLC par l’entremise de leurs filiales (« Allstream ») peuvent facturer certains frais ainsi que les frais de réservation d’installations, comme il est indiqué ci-dessous. Frais uniques pour un changement de date de mise en service, par demande : 150 $ - [Politique relative au droit d’auteur et à l’agent des droits d’auteur](https://support.allstream.com/knowledge-base/copyright-policy-and-copyright-agent/) - Si vous pensez qu’un client d’Allstream Business Inc. ou de ses filiales en propriété exclusive (la « Société ») a violé vos droits d’auteur, veuillez en informer l’agent des droits d’auteur de la Société et fournir les renseignements suivants : L’œuvre protégée par le droit d’auteur visée par une infraction; Le ou les éléments en - [Politique sur le routage statique](https://support.allstream.com/knowledge-base/integra-static-routing-policy/) - Le présent document décrit la politique d’Allstream Business Inc. et/ou d’Allstream Business US, LLC par l’entremise de leurs filiales (« Allstream ») concernant les services de routage statique offerts aux clients. Les présentes politiques ont pour objectif de préserver la réputation d’Allstream en tant que bon internaute, d’éviter les problèmes de routage sur Internet et de réduire - [Comment puis-je communiquer avec le service à la clientèle?](https://support.allstream.com/knowledge-base/how-do-i-contact-customer-service/) - Utilisez votre compte Allstream [text-blocks id="1913"] Parlez à quelqu’un Envoyez-nous un courriel Utilisez notre formulaire en ligne Vous pouvez nous envoyer vos questions, 24 heures sur 24, au moyen de notre formulaire en ligne. - [Internet Access Policy](https://support.allstream.com/knowledge-base/internet-access-policy/) - DOMAIN NAME SERVICE. Domain Name Service (“DNS”) is a corner stone capability/requirement in any use of the Internet. Domain names and DNS servers are essential to the proper function of anyone who uses or provides services via the Internet. ROUTING ABILITY ON THE INTERNET. Customer acknowledges and recognizes that the Internet is a world-wide interconnection - [Copyright Policy and Copyright Agent](https://support.allstream.com/knowledge-base/copyright-policy-and-copyright-agent/) - If you believe that a customer of Allstream Business, Inc. and its wholly owned subsidiaries (“Company”) has infringed your copyrights, please notify Company's Copyright Agent and provide the following information: An identification of the copyrighted work claimed to have been infringed; An identification of the material that you claim is infringing (including the URLs of - [Connexion au portail SIP](https://support.allstream.com/knowledge-base/sip-portal-logging-in/) - Pour vous connecter au portail SIP : À l’aide de votre navigateur Web, accédez à https://cvoip.allstream.com/fr.La page d’ouverture de session s’affiche. Remarque : S'il s'agit de votre première connexion au portail, la boîte de dialogue Conditions s'affiche. La page de connexion s'affiche une fois que vous avez accepté les conditions d'utilisation. Entrez votre adresse de courriel - [Modification du mot de passe](https://support.allstream.com/knowledge-base/sip-portal-changing-your-password/) - Pour modifier votre mot de passe : Connexion au portail SIP à https://cvoip.allstream.com/fr. Cliquez sur l’icône de gestion des utilisateurs au haut du portail, puis sur Modifier le mot de passe.La page Modifier le mot de passe s’affiche. Vérifiez l’adresse de courriel pour la réinitialisation du mot de passe, puis cliquez sur RÉINITIALISER LE MOT - [SIP Portal - Logging In](https://support.allstream.com/knowledge-base/sip-portal-logging-in/) - To log in to the SIP Portal: Using your web browser, visit https://cvoip.allstream.com.The Login page displays. Note: If this is your first time logging in to the portal, the Terms and Conditions dialog box displays. The Login page displays after you agree to the terms of use. Click SIP PORTAL. Enter your email address and - [Accessibility](https://support.allstream.com/knowledge-base/accessibility/) - Allstream is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by endeavouring to prevent and remove barriers to accessibility and - [Accessibilité](https://support.allstream.com/knowledge-base/accessibility/) - Allstream s’engage à traiter toutes les personnes d’une façon leur permettant de préserver leur dignité et leur indépendance. Nous croyons à l’intégration et à l’égalité des chances. Nous nous engageons à répondre en temps opportun aux besoins des personnes handicapées, et nous le ferons en prenant les moyens pour prévenir ou retirer les obstacles à - [Mise en œuvre du service de blocage universel des appels](https://support.allstream.com/knowledge-base/universal-call-blocking/) - À compter de novembre 2019, les télécommunicateurs commenceront à mettre en œuvre le service de blocage universel des appels, conformément à la demande du CRTC. L’objectif du blocage universel des appels et du filtrage d’appels est de réduire le nombre d’appels indésirables. Globalement, le service devrait être avantageux pour les clients d’Allstream. Toutefois, il est important - [Moving your service](https://support.allstream.com/knowledge-base/moving-your-service/) - Please notify Allstream as soon as possible if you are moving your services to a new location. Allstream needs a minimum of 30 business days to ensure your move is complete by your move in date. When calling Allstream about a move, please provide the following information: the new address the date of your requested - [Soutien aux États-Unis](https://support.allstream.com/fr/knowledge-base/soutien-aux-etats-unis/) - Soutien aux États-Unis (en anglais seulement) - [Politique d’utilisation acceptable d’Allstream](https://support.allstream.com/knowledge-base/internet-acceptable-use-policy/) - Introduction La présente Politique d’utilisation acceptable, aussi appelée la « politique », énonce les droits, les responsabilités et les comportements interdits relativement à l’utilisation des produits et services d’Allstream (« services ») par les clients d’Allstream (« clients ») et par des utilisateurs qui ont obtenu l’accès aux services par le biais de comptes clients - [Ouverture de session pour une Rencontre Web](https://support.allstream.com/knowledge-base/log-in-to-a-web-meeting/) - Ouverture de session de l’hôte Ouverture de session du participant - [Documents destinés aux utilisateurs](https://support.allstream.com/knowledge-base/user-documentation/) - Enregistrement des conférences et gestion des archives (PDF) (en anglais seulement) Guide d’accès (PDF) (en anglais seulement) Guide du service d’audioconférence Rencontre (PDF) (en anglais seulement) Guide d’utilisation du service Rencontre Web (PDF) (en anglais seulement) (le service n’est pas offert au Québec) - [Caractéristiques des services de conférence](https://support.allstream.com/knowledge-base/conferencing-service-features/) - Caractéristiques Les services de conférence d’Allstream sont sans réservation. Vous pouvez donc profiter des avantages des services de conférence sans avoir à vous soucier de les planifier. Rien de plus simple : il suffit de se connecter et de communiquer. Les participants peuvent accéder gratuitement aux conférences « Rencontre sans frais » en composant un - [Quel est mon cycle de facturation?](https://support.allstream.com/knowledge-base/what-is-my-billing-cycle/) - Votre cycle de facturation dépend de l’emplacement de vos services Allstream. Chaque cycle de facturation dure environ 30 jours et peut commencer et se terminer en milieu de mois. La date d’échéance du paiement est indiquée sur la première page de votre facture Allstream. - [Notre entreprise déménage. Pouvons-nous conserver notre numéro de téléphone?](https://support.allstream.com/knowledge-base/our-company-is-moving-can-we-keep-our-telephone-number/) - Selon l’endroit où vous déménagez, vous pourriez être en mesure de conserver votre numéro de téléphone. Communiquez avec le service à la clientèle pour déterminer la meilleure solution. - [Politique d’Allstream sur l’utilisation des cookies](https://support.allstream.com/knowledge-base/allstream-cookie-policy/) - Allstream (la « Société ») utilise des témoins (ou cookies) pour offrir aux clients la meilleure expérience utilisateur possible. Les témoins sont de petits fichiers texte stockés dans l’ordinateur ou l’appareil mobile d’un client lorsque celui-ci navigue sur les sites Web et les portails d’Allstream. Allstream (la « Société ») utilise des témoins (ou cookies) pour offrir aux clients la meilleure - [Welcome to Allstream](https://support.allstream.com/knowledge-base/new-customer-welcome-guide/) - Welcome! As an introduction, download the Allstream New Customer Guide for information about: Allstream account benefits Do-not-Call, Caller ID Spoofing, and Message Relay Service options Protecting your services Privacy You can count on our solutions to power the work that makes you great. We look forward to serving your communications needs. welcome - [Formulaire de contact du service client](https://support.allstream.com/knowledge-base/customer-support-contact-form/) - Pour obtenir des informations générales ou de l'aide concernant la facturation, les commandes ou les problèmes de service de transfert / transfert, remplissez et soumettez le formulaire suivant au service à la clientèle d'Allstream. Notre personnel est du lundi au vendredi et répond généralement dans les deux jours ouvrables. Contactez-nous Type de demande * -Sélectionner-Paiements - [Mise à jour des utilisateurs autorisés sur votre compte](https://support.allstream.com/knowledge-base/adding-authorized-user-account/) - Utilisez le document ci-dessous pour ajouter ou supprimer des utilisateurs autorisés sur votre compte. Téléchargez le formulaire suivant et soutmettez une copie complétéé à notre équipe de service à la clientèle ou à votre conseiller en compte. Formulaire de mise à jour des utilisateurs autorisés - [Déclaration d’Allstream relative à la vie privée](https://support.allstream.com/knowledge-base/allstream-privacy-statement/) - Chez Allstream (la « Société »), nous savons à quel point le respect de la vie privée est important pour nos clients. Nous avons rédigé la présente politique pour expliquer notre approche en matière de collecte, d’utilisation et de divulgation des renseignements personnels des clients dans le cadre de nos services ou lorsque vous interagissez - [Comment puis-je protéger mon entreprise contre la fraude liée aux interurbains?](https://support.allstream.com/knowledge-base/how-do-i-protect-my-business-from-toll-fraud/) - Le vol de service interurbain et de services de télécommunications ainsi que la fraude téléphonique prennent de nombreuses formes. Bien comprendre votre système de télécommunications et les techniques utilisées par les criminels vous permettra de réduire le risque d’être victime de ce type de crime. Allstream exerce en permanence une surveillance de son réseau en - [Transférer des services vers un nouveau fournisseur (portage)](https://support.allstream.com/knowledge-base/transferring-services-new-provider-porting/) - Si vous transférez des numéros de téléphone vers un nouveau fournisseur, communiquez avec ce dernier pour lui en faire la demande. Veuillez prendre note qu’Allstream exige un préavis écrit de 60 jours pour le transfert des services. Veuillez donc nous faire part à l’avance de tout transfert ou de toute annulation de vos services. Information importante - [Comment puis-je m’assurer de ne plus recevoir de facture de mon ancien télécommunicateur?](https://support.allstream.com/knowledge-base/how-do-i-ensure-that-my-previous-provider-stops-billing-me-for-my-services/) - Pour ne plus recevoir de facture et prévenir toute erreur de double facturation, communiquez avec le service de la facturation de votre ancien télécommunicateur pour confirmer que la facturation a cessé. Assurez-vous que tous vos services ont été transférés à Allstream avant d’annuler votre service avec votre ancien télécommunicateur. - [Politique d’Allstream sur l’utilisation des cookies](https://support.allstream.com/knowledge-base/politique-dallstream-sur-lutilisation-des-cookies-2/) - Cookies are small text files that are placed on a computer or mobile device when the Customer browses Allstream websites and portals. This policy describes Allstream’s use of Cookies to help provide customers with the best user experience we can. Allstream’s Cookies help us: Make our website work as our Customers expect Save the Customer - [Politique sur la protection de la vie privée d’Allstream](https://support.allstream.com/knowledge-base/privacy-policy/) - Chez Allstream (la « Société »), nous savons à quel point le respect de la vie privée est important pour nos clients. Nous avons rédigé la présente politique pour expliquer notre approche en matière de collecte, d’utilisation et de divulgation des renseignements personnels des clients dans le cadre de nos services ou lorsque vous interagissez - [Aperçu du portail SIP](https://support.allstream.com/knowledge-base/sip-portal-overview/) - Les fonctions suivantes du portail SIP prennent en charge les services SIP Extrême et de passerelle SIP. Le portail vous permet de configurer les fonctions de renvoi automatique et de filtrage d’appels. Ces fonctions sont configurées sur le commutateur privé (PBX) pour l’ensemble du groupe de numéros de sélection directe à l’arrivée (SDA). Renvoi automatique - [Politique en matière de fraude liée aux interurbains](https://support.allstream.com/knowledge-base/toll-fraud-policy/) - La présente politique en matière de fraude liée aux interurbains définit la notion de fraude liée aux interurbains et indique les mesures que doivent prendre le client ainsi qu’Allstream Business Inc. et/ou Allstream Business US, LLC par l’entremise de leurs filiales (« Allstream ») pour lutter contre ce type de fraude. Fraude liée aux interurbains - [Informations sur le câblage intérieur](https://support.allstream.com/knowledge-base/inside-wiring-information/) - Le câblage situé du côté client du point de démarcation ou du point d’entrée minimum, ou autrement à l’intérieur du bâtiment ou des locaux du client, est considéré comme du câblage intérieur (le « câblage intérieur »), dont le client est responsable. Le client doit, à ses frais, installer, entretenir et réparer le câblage intérieur - [Inside Wiring Information](https://support.allstream.com/knowledge-base/inside-wiring-information/) - Wiring on the Customer's side of the Demarcation Point or the MPOE or otherwise inside the Customer's building or premises is considered inside wiring (“Inside Wiring”) for which the Customer is responsible. Customer shall be required, at Customer’s sole cost and expense, to install, maintain, and repair Inside Wiring as needed to use the Services. - [SIP Portal - Changing Your Password](https://support.allstream.com/knowledge-base/sip-portal-changing-your-password/) - To change your password: Log in to the SIP Portal. Click the User Management icon at the top of the portal. From the drop-down list, select Change Password.The Change Password page displays. Verify the email address for the password reset and click RESET PASSWORD. An email is sent to the email address with instructions on - [Call Forwarding](https://support.allstream.com/knowledge-base/basic-voice-call-forwarding/) - Call forwarding allows all calls directed to a telephone number to be routed to an alternate number. If the number you are forwarding to is a long distance call, toll charges will apply for the duration of the forwarded call. You can continue to make outgoing calls while Call Forwarding is active, however, because the - [Voice Messaging - Accessing Voicemail](https://support.allstream.com/knowledge-base/voice-messaging-login-to-webmessage/) - From Your Own Phone Press the Messages button or dial *98. Enter your voicemail PIN. For information about menu and message playback options, changing your PIN, recording greetings, and forwarding, replying to, and delivery options, download the Voicemail Quick Start Guide. From Another Phone Dial your local voicemail access number. A list of numbers is - [Montana Customers UNIFi Log In](https://support.allstream.com/knowledge-base/montana-customers-unifi-login/) - Montana customers can log into the UNIFi hosted voice platform using the link below. Log in » UNIFi Customer Portal User Guide - [UNIFi Customer Portal User Guide](https://support.allstream.com/knowledge-base/unifi-portal-customer-guide/) - UNIFi Customer Portal User Guide - [Conference Now International Rates](https://support.allstream.com/knowledge-base/conference-now-international-rates/) - Conference Now service is Allstream's reservation-less, on-demand, audio conferencing service. Conference Now service allows for both domestic and international participants. International access phone numbers » The following rates are per participant, per minute. Country Rate Argentina $ 0.42 Australia $ 0.16 Austria $ 0.25 Bahamas $ 0.60 Belarus $ 0.73 Belgium $ 0.28 Botswana $ - [Conference Now - Setup or Join a Call](https://support.allstream.com/knowledge-base/conference-now-join-a-call/) - Use the Join Now link below to access your conference call. You will need the conference phone number and access code. Join Now » ConferenceNow Quick Start Guide ConferenceNow with Web Connect User Guide - [Conference Now - Web Connect User Guide](https://support.allstream.com/knowledge-base/conference-now-with-web-connect-user-guide/) - Conference Now with WebConnect integrates audio conferencing with web conferencing. WebConnect is an on-demand service that provides users with the ability to present slides, share applications, show desktops, appoint co-presenters, and grant control of applications through the use of a web portal. Join Now » ConferenceNow Quick Start Guide ConferenceNow with Web Connect User Guide - [U.S. Internet Broadband Disclosure](https://support.allstream.com/knowledge-base/us-internet-broadband-disclosure/) - Allstream is committed to providing high-quality internet access services and is committed to being a responsible member of the internet community, including adhering to the Internet Broadband Disclosure rules set forth by the Federal Communications Commission (FCC). Network Practices Blocking Allstream does not block or otherwise prevent end user access to lawful content, applications, and/or - [Accessing Short Codes From Your MPLS/PBX Phone](https://support.allstream.com/knowledge-base/accessing-short-codes-mplspbx-phone/) - Important Notice About Multi-line Telephone Systems and Short Code Access Short codes are important means for customers to connect with information and assistance. While all phones must be programmed to reach 9-1-1, some phones may not be programmed to reach other short codes. Customers using a Multi-line Telephone System (also known as a MLTS or - [Mitel Phone User Guides](https://support.allstream.com/knowledge-base/mitel-phone-user-guides/) - Mitel 112 DECT Phone Guides Mitel Phone Quick Reference Guides 5300 Series Mitel MiVoice User Guides 6900 Series Mitel 6920 Quick Reference Guide Mitel 6920 Complete User Guide Mitel 6930 Quick Reference Guide Mitel 6930 Complete User Guide Mitel 6940 Quick Reference Guide Mitel 6940 Complete User Guide Mitel 8568 User Guide - [CommPortal - Admin Login](https://support.allstream.com/knowledge-base/commportal-hosted-voice-admin-login/) - The CommPortal provides authorized Business Group Administrators control over a variety of features related to their Business Group. Log In https://hostedvoice.integra.net/bg/ » - [DSL or T1 Internet Support Contacts](https://support.allstream.com/knowledge-base/dsl-t1-internet-support-contacts/) - Is it time to upgrade? Use our Sales Inquiry form to contact an Allstream sales representative. If you are a DSL or T1 customer and have issues with any of the following: Email Webhosting DNS Connectivity Contact our ISP support team 7 days a week 6am – 9pm (PST) at [text-blocks id="365" slug="isp-support-number" plain="1"], or send - [Dial-Up Access Numbers](https://support.allstream.com/knowledge-base/dial-up-access-numbers/) - Is it time to upgrade? Use our Sales Inquiry form to contact an Allstream sales representative. You are solely responsible for choosing an access number. We recommend contacting your local telephone service provider to confirm the access number you have chosen will not incur a toll charge. Allstream will not reimburse you for any toll charges incurred. - [Eschelon Dial-up Access Numbers](https://support.allstream.com/knowledge-base/eschelon-dial-up-access-numbers/) - Is it time to upgrade? Use our Sales Inquiry form to contact an Allstream sales representative. You are solely responsible for choosing an access number. We recommend contacting your local telephone service provider to confirm the access number you have chosen will not incur a toll charge. Allstream will not reimburse you for any toll charges incurred. - [DSL Router Troubleshooting](https://support.allstream.com/knowledge-base/dsl-router-troubleshooting-2/) - Is it time to upgrade? Use our Sales Inquiry form to contact an Allstream sales representative. If you are experiencing connectivity issues with your DSL internet service, we suggest you try some of the following options to restore your connection. Power-cycle the DSL modem Turning the modem off and back on causes it to re-synchronize the DSL - [Universal Call Blocking](https://support.allstream.com/knowledge-base/universal-call-blocking/) - Starting November 2019, carriers began the implementation of Universal Call Blocking (UCB). The CRTC has mandated Carriers implement UCB or Call Filtering. The aim of UCB and Call Filtering is to reduce the number of nuisance calls. Overall, this is positive for Allstream’s customers. However, it is important for you and your company to know that calls - [User Documentation](https://support.allstream.com/knowledge-base/user-documentation/) - Conference Recording and Archive Management (PDF) Access Guide (PDF) Meet-Me Audio Conferencing Guide (PDF) Web Meeting User Guide (PDF) (Service is not available in Quebec) - [Log in to a Web Meeting](https://support.allstream.com/knowledge-base/log-in-to-a-web-meeting/) - Chairperson Login Participant Login - [Conferencing Service Features](https://support.allstream.com/knowledge-base/conferencing-service-features/) - Features Allstream Conferencing Services is reservationless. This means you can enjoy the benefits of conferencing services without the hassles of advance scheduling. Just connect and communicate – it’s that simple! Meet Me Toll-Free extends convenient, free access to conference participants via an Allstream Toll-Free number. “Event” conferences allow the host to delegate all administration tasks - [SIP Portal - Logging In](https://support.allstream.com/knowledge-base/log-in-to-to-the-sip-portal/) - This login enables Session Initiation Protocol (SIP Trunking) subscribers to configure their services and access user documentation using the Allstream Portal. Allstream's SIP Portal functions are in support of both Native SIP and PRI-SIP options. Log in to your Allstream account. [text-blocks id="85" slug="account-login-button"] From the MY ACCOUNT drop-down list, select Voice Services. On the - [SIP Portal Overview](https://support.allstream.com/knowledge-base/sip-portal-overview-2/) - The following SIP portal functions are in support of both Native SIP and PRI-SIP options. The SIP portal allows you to configure Call Forwarding, Call Blocking, and Call Screening features. As a user, these features are set up for your individual Direct Inward Dialing (DID) number. Call Barring / Call Blocking As an administrator, you - [SIP Portal - Changing Your Password](https://support.allstream.com/knowledge-base/sip-portal-changing-your-password-2/) - Once you are logged in to the SIP portal, from the list of Security links at the bottom of the portal, click Log in to the SIP Portal. For more information, see SIP Portal - Logging In. [text-blocks id="85" slug="account-login-button"] From the list of Security links at the bottom of the portal, click Change Password. - [SIP Portal Overview](https://support.allstream.com/knowledge-base/sip-portal-overview/) - The following SIP Portal functions are in support of both SIP Extreme and SIP Gateway services. The portal allows you to configure Call Forwarding and Call Screening features. These features are set up for the entire group of Direct Inward Dialing numbers (DIDs) on the PBX. Note: A complete guide to using the SIP Portal - [Telemarketing and Telephone Solicitation Policies (Do Not Call)](https://support.allstream.com/knowledge-base/telemarketing-and-telephone-solicitation-policies/) - US and Canada federal governments created their National Do Not Call Lists to make it easier to stop most unwanted telemarketing sales calls. The US federal Do-Not-Call Registry became effective October 1, 2003. The relevant federal Do-Not-Call rules are set forth in 47 C.F.R. - 64.1200 of the Federal Communication Commission (FCC) rules, and 16 - [Public Info and Policies](https://support.allstream.com/knowledge-base/public-info-and-policies/) - A complete library of agreements, notices, policies, regulatory affairs, and more, is available on the Home page under Public Info and Policies. - [428 Area Code in New Brunswick Effective May 2020](https://support.allstream.com/knowledge-base/428-is-being-added-as-a-new-area-code-in-new-brunswick-may-2020/) - Things You Should Know To meet the growing demand for telecommunications services and numbers, new area code 428 will be introduced in New Brunswick in May 2020. The new area code will co-exist in New Brunswick with area code 506. There will be no change to customers’ existing telephone numbers. Telephone numbers beginning with the - [672 Area Code in British Columbia Effective May 4, 2019](https://support.allstream.com/knowledge-base/672-is-being-added-as-a-new-area-code-in-british-columbia-effective-may-4-2019/) - Things You Should Know To meet the growing demand for telecommunications services and numbers, new area code 672 was introduced in British Columbia in May 2019. The new area code co-exists in British Columbia with area codes 236, 250, 604, and 778. There is no change to customers’ existing telephone numbers. Telephone numbers beginning with - [Allstream Privacy Policy](https://support.allstream.com/knowledge-base/privacy-policy/) - In the course of doing business with Allstream Business Inc. and/or Allstream Business US, LLC. through its subsidiaries (“Allstream”) you may share personal, business, and financial information with us. We treat this information as confidential and recognize the importance of protecting access to it. You should note, however, that it is impossible to guarantee that - [Transferring services to a new provider (porting)](https://support.allstream.com/knowledge-base/transferring-services-new-provider-porting/) - If you are transferring phone numbers to a new provider, contact your new provider to make that request. Please note, Allstream requires a 60 day written notice for transfer of services, so let us know in advance if you will be transferring or cancelling your services. Important information for transferring Check and confirm the status - [How do I make sure my previous provider stops billing me?](https://support.allstream.com/knowledge-base/how-do-i-ensure-that-my-previous-provider-stops-billing-me-for-my-services/) - To prevent continued billing and possible double billing errors, contact your previous carrier's billing department and confirm that billing has stopped. Make sure that all services are transitioned to Allstream before cancelling service with your previous carrier. - [Our company is moving. Can we keep our telephone number?](https://support.allstream.com/knowledge-base/our-company-is-moving-can-we-keep-our-telephone-number/) - You may be able to keep your phone number depending on where you move. Please contact Customer Service to determine the best solution. - [What is my billing cycle?](https://support.allstream.com/knowledge-base/what-is-my-billing-cycle/) - Your billing cycle depends on the location of your Allstream services. Each billing cycle runs approximately 30 days and may begin and end mid-month depending on your billing cycle. The due date for payment is listed on the front page of your Allstream invoice. - [Allstream Cookie Policy](https://support.allstream.com/knowledge-base/allstream-cookie-policy/) - Cookies are small text files that are placed on a computer or mobile device when the Customer browses Allstream websites and portals. This policy describes Allstream’s use of Cookies to help provide customers with the best user experience we can. Allstream’s Cookies help us: Make our website work as our Customers expect Save the Customer - [What are the taxes and surcharges on my bill?](https://support.allstream.com/knowledge-base/what-are-the-taxes-and-surcharges-that-appear-on-my-bill/) - Allstream collects the taxes, fees and surcharges levied on telecommunications providers and their customers on behalf of the government entities that administer these charges. In addition, Allstream imposes and collects several surcharges on its own behalf. Please refer to our Surcharge Section for a complete guide to surcharges, taxes, and fees. - [캘리포니아 긴급 재해 구호](https://support.allstream.com/knowledge-base/캘리포니아-긴급-재해-구호/) - PLEASE NOTE: This content has been prepared in multiple languages. All languages are considered to be equally authentic. In the event of any discrepancy between versions, the English version shall prevail in determining the spirit, intent, and meaning. Translations to other languages are provided as a convenience and prepared using an online translator. The translations - [Kagamitan sa emergency na Pangkagipitan sa California](https://support.allstream.com/knowledge-base/kagamitan-sa-emergency-na-pangkagipitan-sa-california/) - PLEASE NOTE: This content has been prepared in multiple languages. All languages are considered to be equally authentic. In the event of any discrepancy between versions, the English version shall prevail in determining the spirit, intent, and meaning. Translations to other languages are provided as a convenience and prepared using an online translator. The translations - [Помощь в чрезвычайных ситуациях в Калифорнии](https://support.allstream.com/knowledge-base/помощь-в-чрезвычайных-ситуациях-в-кал/) - PLEASE NOTE: This content has been prepared in multiple languages. All languages are considered to be equally authentic. In the event of any discrepancy between versions, the English version shall prevail in determining the spirit, intent, and meaning. Translations to other languages are provided as a convenience and prepared using an online translator. The translations - [Cứu trợ thiên tai khẩn cấp California](https://support.allstream.com/knowledge-base/cuu-tro-thien-tai-khan-cap-california/) - PLEASE NOTE: This content has been prepared in multiple languages. All languages are considered to be equally authentic. In the event of any discrepancy between versions, the English version shall prevail in determining the spirit, intent, and meaning. Translations to other languages are provided as a convenience and prepared using an online translator. The translations - [加州紧急救灾](https://support.allstream.com/knowledge-base/加州紧急救灾/) - PLEASE NOTE: This content has been prepared in multiple languages. All languages are considered to be equally authentic. In the event of any discrepancy between versions, the English version shall prevail in determining the spirit, intent, and meaning. Translations to other languages are provided as a convenience and prepared using an online translator. The translations - [Why are email messages downloading multiple times?](https://support.allstream.com/knowledge-base/email-messages-downloading-multiple-times/) - This may be happening for one of the following reasons: If your email client is set to leave copies of messages on the server, this may be causing duplicates. Removing this setting should allow your email program to reset its list of messages on the server. You may have two identical email profiles set up - [Domain Name Renewal](https://support.allstream.com/knowledge-base/domain-name-renewal/) - Allstream web hosting customers: Please call ISP Support at [text-blocks id="365" slug="isp-support-number" plain=1] to renew your domain names. Allstream will handle your renewal with the domain registrar within two business days. Please have the following information available when you call: Name Company name Domain name to be renewed Telephone number Email address (Same address where - [Renewal or Contract Extensions](https://support.allstream.com/knowledge-base/renewal-contract-extensions/) - Looking to upgrade your account or renew your services? The first place to start is with your assigned Account Representative. This contact information can be found on your invoice or after logging in to your Allstream account. If you do not have an assigned Account Representative, please contact our Customer Service team. how to renew my - [Computer Security Tips](https://support.allstream.com/knowledge-base/computer-security-tips/) - While Allstream takes the security of your data seriously, individual users have a responsibility to use security mechanisms and procedures available to them on their network to protect their data. False Email Notifications Occasionally, Allstream finds that deceptive email is sent to customers with email and web hosting services provided by Allstream. This email, commonly - [Test Your Download and Upload Speed](https://support.allstream.com/knowledge-base/test-your-download-and-upload-speed/) - You can use our Speed Test tool to get an overall test from different locations on our network to your location. Results will vary based on your location and distance to our testing locations. - [Understanding Your Monthly Billing Statement](https://support.allstream.com/knowledge-base/understanding-your-monthly-billing-statement/) - Your Allstream invoice not only reflects monthly telecom expenses but also provides a clear, detailed description of your Allstream services. For a better understanding of your monthly invoice, this simple guide discusses each section using a sample invoice to highlight service summaries and detailed service descriptions. Invoice Quick Start Guide Still have questions? Our Customer - [Customer Service Contact Form](https://support.allstream.com/knowledge-base/customer-support-contact-form/) - For general information or assistance with billing, orders, or moving/transferring service issues, complete and submit the following form to Allstream Customer Service. We are staffed Monday through Friday and generally respond within two business days. For immediate assistance, contact Customer Service directly at: USUSCustomerService@allstream.com 866-468-3472 CanadaCANCustomerService@allstream.com888-288-2273 [text-blocks id="195" slug="repair-phone"] Contact Us Request Type * -Select-Billing - [UNICOM Dial-up Access Numbers](https://support.allstream.com/knowledge-base/unicom-dial-up-access-numbers/) - You are solely responsible for choosing an access number. We recommend contacting your local telephone service provider to confirm the access number you have chosen will not incur a toll charge. Allstream will not reimburse you for any toll charges incurred. Oregon Baker City 541-249-4005 Bend 541-389-4173 Brookings 541-251-8038 Coos Bay 541-266-0718 (Also for Ice - [WCI Communications](https://support.allstream.com/knowledge-base/wci-communications/) - On July 14, 2014, Integra entered into an agreement to acquire World Communications, Inc. All services and operations are now incorporated into the Integra company and all support and sales operations are part of Allstream. - [Customer Proprietary Network Information (CPNI)](https://support.allstream.com/knowledge-base/customer-proprietary-network-information-cpni/) - Customer Proprietary Network Information (CPNI) is the information that Allstream Business Inc. and/or Allstream Business US, LLC., through its subsidiaries (“Allstream”), gathers about its customers that 1) relates to the quantity, technical configuration, type, destination, and amount of use of telecommunications services subscribed to by its customers, and that is made available to Allstream by - [Accessing Traditional Services](https://support.allstream.com/knowledge-base/accessing-traditional-services/) - While Allstream is committed to offering new and streamlined services to all customers, we continue to provide for those customers using our traditional Allstream, Integra, and Electric Lightwave voice, email, and web services. Voicemail Services Important Information About Your Voicemail Services Log In to Allstream Voicemail >> Voice Messaging Support >> Log In to Classic - [Voice Messaging - Configuring Auto Attendant](https://support.allstream.com/knowledge-base/setting-up-the-auto-attendant-menu/) - Auto Attendant is an automated receptionist service. When turned on, it answers your calls automatically and offers your callers a list of options that you define. You can allow your callers to listen to messages, leave messages, or be transferred to a real person, and your menu options can be configured for all hours or - [How do I request a phone book?](https://support.allstream.com/knowledge-base/how-do-i-request-to-receive-a-phone-book/) - If you have not received a phone book for your calling area and would like to receive one, or for information about accessing directory listings electronically, send an email to allstreamlisting@allstream.com. - [How do I opt out of receiving phone books?](https://support.allstream.com/knowledge-base/how-do-i-opt-out-of-receiving-phone-books/) - Visit the National Yellow Pages Consumer Choice website at www.yellowpagesoptout.com. This site allows you to view and select the books published in your area that you do not want to receive. - [Arizona Customer Rights - Slamming & Cramming](https://support.allstream.com/knowledge-base/arizona-customer-rights-slamming-cramming/) - The Arizona Corporation Commission has established rules concerning Customer rights regarding unauthorized changes of telecommunications carriers (“slamming”), and unauthorized telecommunication charges (“cramming”). These rules assure Customers of certain rights and describe certain steps Customers may take to remedy these problems. Slamming – Customer Rights A telecommunications carrier is prohibited from changing a Customer’s telecommunications services - [PBX E9-1-1 Advisory](https://support.allstream.com/knowledge-base/pbx-e9-1-1-advisory/) - http://www.calphoneinfo.ca.gov/WorkArea/DownloadAsset.aspx?id=419 - [Allstream Privacy Statement](https://support.allstream.com/knowledge-base/allstream-privacy-statement/) - How Allstream Respects Your Privacy At Allstream (“Company”), we know how important privacy is to our customers. We have created this privacy statement to explain our approach to the collection, use, and disclosure of customer information while using our services or as you interact with our web site and customer portals. This privacy statement aligns - [Collaboration and Messaging - Outlook Web Access](https://support.allstream.com/knowledge-base/collaboration-messaging-outlook-web-access/) - Collaboration and Messaging - Outlook Web Access » login, webmail, outlook - [Multi-Location Services Billing Policy](https://support.allstream.com/knowledge-base/multi-location-services-billing-policy/) - Allstream has adopted the following Policy related to rates and charges for multi-location Services. The rates and charges applicable to the Services will be outlined in each Service Order for such Services. Notwithstanding anything to the contrary in the Agreement, for multi-location Services (as defined directly below), Allstream shall commence billing upon Installation of Services - [Customer Delay of Service Installation](https://support.allstream.com/knowledge-base/customer-delay-of-service-installation/) - If Customer delays the Installation of Services, Allstream Business Inc. and/or Allstream Business US, LLC. through its subsidiaries (“Allstream”) may charge certain fees and facility reservation charges as described below. Due Date Change per Order Non-Recurring Charge: $150.00 A non-recurring Due Date Change charge of $150.00 will apply per order to all Customer requests to - [Static Routing Policy](https://support.allstream.com/knowledge-base/integra-static-routing-policy/) - This document outlines and Allstream Business Inc. and/or Allstream Business US, LLC. through its subsidiaries (“Allstream”) policy when performing customer static routing. The policies herein are designed with the intent of maintaining Allstream as a good internet citizen, reducing possible routing problems internet wide, and to reduce the possibility of legal implications of originating IP - [Area Code Overlay Information](https://support.allstream.com/knowledge-base/area-code-overlay-information/) - New 672 Area Code in British Columbia Effective May 4, 2019 Download 190 downloads97.89 KB California 510/341 Area Code Overlay Information Download 318 downloads119.93 KB areacodes 213 323 510 341 619 858 208 986 area code change areacode change new area code new areacode - [Caller ID Spoofing](https://support.allstream.com/knowledge-base/caller-id-spoofing/) - Please be aware that Caller ID information can be manipulated and deliberately falsified for fraudulent purposes. Using a practice known as "caller ID spoofing,” callers can deliberately falsify the telephone number and/or name relayed as the Caller ID information to disguise the identity of the calling party. For more information please visit http://www.fcc.gov/spoofing. - [Collaboration & Messaging Service Terms and Conditions](https://support.allstream.com/knowledge-base/collaboration-messaging-service-cms-terms-and-conditions/) - Allstream’s Collaboration and Messaging Service (“CMS”) provides hosted Microsoft® Communication Services, which include Microsoft Exchange, Microsoft Outlook®, Microsoft Lync™, Microsoft SharePoint®, Office Apps (Microsoft® Office 365™), enhanced encryption and other features. For CMS, Customer agrees to the Allstream Master Service Agreement terms and conditions, as well as the applicable product schedule terms and conditions, located - [Corporate Governance](https://support.allstream.com/knowledge-base/corporate-governance/) - Allstream is dedicated to providing our customers quality, user-friendly services and our employees a professional work environment. Allstream strives to conduct its business in an ethical manner whereby employees are encouraged to adhere to the Company values of service, respect, integrity, excellence, communication, and profitability. Allstream's Board of Directors, executive management and employees are held - [Washington 360/564 Area Code Overlay Information](https://support.allstream.com/knowledge-base/washington-360564-area-code-overlay-information/) - [Port Out Reject FAQs](https://support.allstream.com/knowledge-base/port-out-reject-frequently-asked-questions/) - The following information is intended to assist in the resolution of various reject reasons for the PORT OUT LSR portal. Interval Guidelines for REQTYPE CB Port Only Request * FOC Response - 24 hours Due Date Interval - 1-25 TNs = 3 Business Days Due Date Interval - 51 or more TNs = ICB Interval - [Carrier to Carrier Migration](https://support.allstream.com/knowledge-base/carrier-to-carrier-migration/) - [Regulatory Affairs](https://support.allstream.com/knowledge-base/regulatory-affairs/) - [General Public Information](https://support.allstream.com/knowledge-base/public-information/) - [General Policies](https://support.allstream.com/knowledge-base/policies/) - [Why am I getting Error 553?](https://support.allstream.com/knowledge-base/why-am-i-getting-error-553/) - Error 553: Domain is not in my list of allowed RCPT hosts This error occurs when you are connected to one Internet provider but are trying to send email through another. Possible scenarios are: You are using Allstream for your Internet connection and your email is hosted with another provider. In this case you should - [Online Data Storage](https://support.allstream.com/knowledge-base/online-data-storage/) - Allstream's Online Data Storage service provides disk space to serve as an off-site back-up location for your files. The system uses FTP (File Transfer Protocol) to transfer files between your PC and Allstream's servers. Using MS Windows' built-in FTP client application One of the easiest ways to transfer files between your PC and Allstream's servers - [Internet Configuration Settings](https://support.allstream.com/knowledge-base/internet-configuration-settings/) - Use the following settings to configure your computer for use with Allstream's Internet Service. DNS Settings: 204.130.255.3 (primary) 209.63.0.6 (secondary) Authoritative DNS Servers: ns.integraonline.com ns2.integraonline.com Mail servers: POP3 server (incoming): pop.integra.net SMTP server (outgoing): smtp.integra.net FTP server: ftp.integra.net ftp host name, ftp hostname, nameserver, name server - [Using PHP and MySQL](https://support.allstream.com/knowledge-base/using-php-and-mysql/) - Allstream currently uses MySQL as a database solution for customers with certain web hosting packages, such as WebBasic, WebPro, and WebGlobal on our UNIX servers. Once Allstream creates the MySQL database for your website, you must use a scripting language such as PHP to interface with and make changes to that database. Common scripting packages - [Web Hosting FAQ](https://support.allstream.com/knowledge-base/web-hosting-faq/) - What is domain name hosting? A domain name is required in order to have a website on the Internet. An example of a domain name is yourcompany.com. When someone tries to access your website at www.yourcompany.com, a computer called the Domain Name Server (DNS) tells the user computer where to find the website. Allstream can - [Managing Your Email and DNS Account](https://support.allstream.com/knowledge-base/managing-email-and-dns/) - Manage your Allstream email or hosted domain accounts. Log In to Manage » Email Add/Remove email addresses Change passwords Set up forwarding and aliases Create auto replies Enable/Disable local delivery DNS: (For your hosted domain) Add DNS hostnames (A, MX, CNAME, TXT, etc) Change any existing DNS records associated to your domain Remove DNS hostnames - [Email Service FAQ's](https://support.allstream.com/knowledge-base/email-service-faqs/) - [Why are things locking up after downloading messages?](https://support.allstream.com/knowledge-base/email-program-downloads-some-messages-then-seems-to-lock-up/) - This may be happening for one of the following reasons: Your email program is downloading a large message. If you cancel the process, you will receive all of the previously downloaded messages before beginning on the large message again. Try to wait for 5-10 minutes or until you receive a time-out error. You may have - [Why am I getting a Cannot find server error?](https://support.allstream.com/knowledge-base/cannot-find-server-error/) - Check the following: Confirm that you have an Internet connection. Open your web browser to see if you can access a web page. If no web pages are available, restore your Internet connection and try again. Make sure the mail server name is spelled correctly. It should be: pop.integra.net. Close your email program and restart - [Why am I being prompted for a password?](https://support.allstream.com/knowledge-base/email-program-is-prompting-for-a-password/) - Your user name may be entered into your email program incorrectly. Most of our user names look similar to the email address, but replace the @ symbol with a dot. For example: username@integra.net would be username.integra.net - [Why can't I send email from my hotel room?](https://support.allstream.com/knowledge-base/unable-to-send-email-from-hotel-room/) - Sometimes hotel ISPs block the traditional SMTP port that Allstream uses for email transmission to protect against spammers. If you are having problems sending email from your hotel room, you can use your webmail login instead of your email client as a work around. - [Why are people's reply emails receiving failures?](https://support.allstream.com/knowledge-base/reply-emails-are-receiving-failures/) - This happens because of a typo in your email address when you entered it into your email program. Check the account preferences in your email program to correct the error. - [How many email addresses can be sent to at one time?](https://support.allstream.com/knowledge-base/how-many-email-addresses-can-be-sent-to-at-one-time/) - Allstream limits the number of addresses to which you can send messages to 100. However, once our mail server has sent your message to 30 recipients, you will get stuck in a "Tarpit". "Tarpitting" is a method of discouraging people from sending spam through our network. You may notice that the email process slows down - [What is the size limit of emails?](https://support.allstream.com/knowledge-base/what-is-the-size-limit-of-emails/) - Ideally you would not want to send email messages larger then 500KB, especially if the recipients are not aware that they will be receiving a large message. If you need to send a large email message, our network will allow a maximum email size of 30MB, or 30,000,000 bytes. Please note that an email containing - [How do I use Allstream's email server at home or on the road?](https://support.allstream.com/knowledge-base/send-email-through-allstreams-email-server-when-at-home-or-on-the-road/) - In an effort to keep spammers from using our outgoing (SMTP) server, we only let customers who are connected to us send email through smtp.integra.net. You can send through the Allstream server if your email is hosted with Allstream, even if your connection is hosted with another company. Please contact Allstream ISP Support at [text-blocks - [Why am I getting a 'Cannot find server' error?](https://support.allstream.com/knowledge-base/why-am-i-getting-a-cannot-find-server-error/) - If you are receiving an error of "Cannot find server", please check the following: Confirm that you have an Internet connection. Open your web browser to see if you can access a web page. If no web pages are available, restore your Internet connection and try again. Make sure the mail server name is spelled - [What options do I have for my email address?](https://support.allstream.com/knowledge-base/what-options-do-i-have-for-my-email-address/) - If you do not have your own domain name, both the integra.net and integraonline.com domains are available and interchangeable, so you can use either one. One of the accounts is set up as an alias that forwards messages to the other so you will receive messages that are sent to both email addresses. For example, - [Why did I receive email from MAILER-DAEMON?](https://support.allstream.com/knowledge-base/why-did-i-receive-email-from-mailer-daemon/) - Why did I receive this message? First, it is important to mention that this failure message does not indicate trouble with your email address or our mail server. You have received this message because an email that you've sent has been rejected by a server. Most of the time this occurs because of a typo - [Email Configuration Settings](https://support.allstream.com/knowledge-base/email-configuration-settings/) - General Email Configuration Settings UserName: your full email address (e.g. username@integra.net) Password: your email password Incoming mail server type: "POP3" Incoming mail server: pop.integra.net Incoming mail server port: 110 Incoming mail server type: "IMAP" Incoming mail server: imap.integra.net Incoming mail server port: 143 Outgoing mail server: smtp.integra.net Outgoing mail server port: 587 SSL: OFF/None The outgoing mail server requires "Authentication" and you may have - [Why did I receive an email from Quotaguard?](https://support.allstream.com/knowledge-base/why-did-i-receive-an-email-from-quotagaurd/) - Why did I receive this message? Most of the QUOTAGUARD messages are generated because a large email(s) was delivered to your email box. Check to see if an email(s) with a large file attachment(s) (picture, mp3, spreedsheet, etc.) was recently sent to you. Messages that have a paper clip image will indicate that the message - [Checking Your Junk/Spam Email Filter](https://support.allstream.com/knowledge-base/check-your-junk-spam-email-filter/) - To access and review emails sent to you and placed in your junk email filter: Log in to MailGuard » Using the Junk/Spam Filter Enter your full email account name and password. Once logged in, you'll see the Message Center. Email identified as spam is listed. You have the option to release it (and add - [Email Service Resources](https://support.allstream.com/knowledge-base/email-services/) - [Collaboration & Messaging Services (CMS) Resources](https://support.allstream.com/knowledge-base/collaboration-messaging-services-cms-resources/) - [Internet Setup & Resources](https://support.allstream.com/knowledge-base/internet-setup-resources/) - [Daylight Saving Time User Guides](https://support.allstream.com/knowledge-base/daylight-saving-time-user-guides/) - [NEC Phone Resources](https://support.allstream.com/knowledge-base/nec-phone-resources/) - [Three-Way Calling](https://support.allstream.com/knowledge-base/three-way-calling/) - Three-way calling allows you to talk to two different people at different locations at the same time. This feature can be used for both local and long distance calls (if long distance, toll charges apply). Hanging up during the call disconnects all parties. Place the current call on hold by pressing the flash key once. - [Certified IP PBX List](https://support.allstream.com/knowledge-base/certified-ip-pbx-list/) - Allstream is continually working to expand the number of IP PBXs that are Allstream lab-certified to operate with its Session Initiation Protocol (SIP) Trunking service. When Allstream lab-certifies IP PBXs, we ensure interoperability and seamless operation between the manufacturer's IP PBX and Allstream's SIP Trunking. Below is the list of manufacturers' IP PBX systems that - [Mitel Phone Resources](https://support.allstream.com/knowledge-base/mitel-phone-resources/) - [International Country and City Calling Codes](https://support.allstream.com/knowledge-base/international-country-and-city-calling-codes/) - To place calls from one country to another, you'll need to know the right country and city codes. Use the links below to help you find the appropriate code for any country. https://countrycode.org/ https://en.wikipedia.org/wiki/List_of_country_calling_codes - [UNIFI for Montana Customers](https://support.allstream.com/knowledge-base/unifi-montana-customers/) - [Conference Now](https://support.allstream.com/knowledge-base/conference-now/) - [Hosted Voice - CommPortal](https://support.allstream.com/knowledge-base/hosted-voice-resources/) - [WebMessage Voice Messaging](https://support.allstream.com/knowledge-base/voice-messaging/) - [SIP Trunking](https://support.allstream.com/knowledge-base/sip-trunking/) - [UC Cloud Voice](https://support.allstream.com/knowledge-base/uc-cloud-voice/) - [Can we keep our toll-free number when switching to Allstream?](https://support.allstream.com/knowledge-base/can-we-keep-our-toll-free-number-when-switching-to-allstream/) - Yes, you can keep your toll-free number. You will be asked to identify your toll-free number when you set up your services with Allstream. - [How do I advertise my business in the Yellow Pages?](https://support.allstream.com/knowledge-base/how-do-i-advertise-my-business-in-the-yellow-pages/) - While Allstream provides assistance with White Pages directory listings, we do not provide Yellow Pages listings or advertisements. Contact your Yellow Pages advertising representative to establish your Yellow Pages listing. - [Service Order Charges](https://support.allstream.com/knowledge-base/service-order-charges/) - A typical service charge of $25.00 per order is incurred when certain changes are made to your account. Some examples of these changes include, but are not limited to: Name changes Disconnects Caller ID changes Phone number swaps Change of responsibility Feature changes Installation charges may vary based on the product you are installing and - [Customer Preparation for Service Installation](https://support.allstream.com/knowledge-base/customer-preparation-service-installation/) - To help prepare you for service installation at your location, we have provided a checklist containing important site readiness information. Provide entry into the building Please inform us of the floor and suite number of the demarcation point (the location where the local phone company wires enter your building). This is usually located in the main communications/phone room. Please - [Conference Now - International Access Numbers](https://support.allstream.com/knowledge-base/conference-now-international-access-numbers/) - The following numbers will allow Conference Now participants to join your conference call from other parts of the world. Conference Now international access rates » Please provide participants with the appropriate access number from the list below, in addition to the 7-digit access code for the conference, so that they can attend. Country Toll Free ## Draw Attention - [](https://support.allstream.com/?da_image=2022) - [](https://support.allstream.com/?da_image=1945) - [](https://support.allstream.com/?da_image=2022) - [](https://support.allstream.com/?da_image=1945) ## Tags - [invoice](https://support.allstream.com/tag/invoice/) - [guide](https://support.allstream.com/tag/guide/) - [billing](https://support.allstream.com/tag/billing/) - [monthly bill](https://support.allstream.com/tag/monthly-bill/) - [user guide](https://support.allstream.com/tag/user-guide/) - [hosted voice](https://support.allstream.com/tag/hosted-voice/) - [administrator guide](https://support.allstream.com/tag/administrator-guide/) - [hvs](https://support.allstream.com/tag/hvs/) - [polycom](https://support.allstream.com/tag/polycom/) - [cisco](https://support.allstream.com/tag/cisco/) - [phone feature](https://support.allstream.com/tag/phone-feature/) - [e911](https://support.allstream.com/tag/e911/) - [911](https://support.allstream.com/tag/911/) - [stickers](https://support.allstream.com/tag/stickers/) - [voip](https://support.allstream.com/tag/voip/) - [toll fraud](https://support.allstream.com/tag/toll-fraud/) - [uccv](https://support.allstream.com/tag/uccv/) - [uc cloud voice](https://support.allstream.com/tag/uc-cloud-voice/) - [desktop seat](https://support.allstream.com/tag/desktop-seat/) - [user guides](https://support.allstream.com/tag/user-guides/) - [reference guide](https://support.allstream.com/tag/reference-guide/) - [admin](https://support.allstream.com/tag/admin/) - [mitel](https://support.allstream.com/tag/mitel/) - [phones](https://support.allstream.com/tag/phones/) - [phone](https://support.allstream.com/tag/phone/) - [SIP](https://support.allstream.com/tag/sip/) - [sip trunking](https://support.allstream.com/tag/sip-trunking/) - [Vendor Set Up Guides](https://support.allstream.com/tag/vendor-set-up-guides/) - [psali](https://support.allstream.com/tag/psali/) - [tariffs](https://support.allstream.com/tag/tariffs/) - [fees](https://support.allstream.com/tag/fees/) - [rates](https://support.allstream.com/tag/rates/) - [conference now](https://support.allstream.com/tag/conference-now/) - [quick reference](https://support.allstream.com/tag/quick-reference/) - [features guide](https://support.allstream.com/tag/features-guide/) - [nec voicemail](https://support.allstream.com/tag/nec-voicemail/) - [nec system guides](https://support.allstream.com/tag/nec-system-guides/) - [nec electra ipk](https://support.allstream.com/tag/nec-electra-ipk/) - [nec electra ipk ii](https://support.allstream.com/tag/nec-electra-ipk-ii/) - [nec sv8100](https://support.allstream.com/tag/nec-sv8100/) - [nec neax](https://support.allstream.com/tag/nec-neax/) - [nec phones](https://support.allstream.com/tag/nec-phones/) - [time change](https://support.allstream.com/tag/time-change/) - [carrier-to-carrier](https://support.allstream.com/tag/carrier-to-carrier/) - [csr](https://support.allstream.com/tag/csr/) - [lsr](https://support.allstream.com/tag/lsr/) - [form](https://support.allstream.com/tag/form/) - [scott-rice](https://support.allstream.com/tag/scott-rice/) - [tariff](https://support.allstream.com/tag/tariff/) - [area code](https://support.allstream.com/tag/area-code/) - [taxes](https://support.allstream.com/tag/taxes/) - [surcharges](https://support.allstream.com/tag/surcharges/) - [bill message](https://support.allstream.com/tag/bill-message/) - [inside wiring](https://support.allstream.com/tag/inside-wiring/) - [moving](https://support.allstream.com/tag/moving/) - [msa](https://support.allstream.com/tag/msa/) - [service agreement](https://support.allstream.com/tag/service-agreement/) - [webmessage](https://support.allstream.com/tag/webmessage/) - [avaya](https://support.allstream.com/tag/avaya/) - [configuration guides](https://support.allstream.com/tag/configuration-guides/) - [wci](https://support.allstream.com/tag/wci/) - [master service agreement](https://support.allstream.com/tag/master-service-agreement/) - [ddos](https://support.allstream.com/tag/ddos/) - [high speed internet](https://support.allstream.com/tag/high-speed-internet/) - [wavelength](https://support.allstream.com/tag/wavelength/) - [call director](https://support.allstream.com/tag/call-director/) - [email](https://support.allstream.com/tag/email/) - [security](https://support.allstream.com/tag/security/) - [mcafee](https://support.allstream.com/tag/mcafee/) - [mitel 112](https://support.allstream.com/tag/mitel-112/) - [self service](https://support.allstream.com/tag/self-service/) - [user training](https://support.allstream.com/tag/user-training/) - [customer service](https://support.allstream.com/tag/customer-service/) - [E911 Portal](https://support.allstream.com/tag/e911-portal/) - [error handling](https://support.allstream.com/tag/error-handling/) - [nomadic E911](https://support.allstream.com/tag/nomadic-e911/) - [secure user access](https://support.allstream.com/tag/secure-user-access/) - [510](https://support.allstream.com/tag/510/) - [341](https://support.allstream.com/tag/341/) - [icare](https://support.allstream.com/tag/icare/) ## Categories - [billing](https://support.allstream.com/download-category/billing/) - [invoice](https://support.allstream.com/download-category/invoice/) - [voice](https://support.allstream.com/download-category/voice/) - [public information & policies](https://support.allstream.com/download-category/public-information-policies/) - [uc cloud voice](https://support.allstream.com/download-category/uc-cloud-voice/) - [uc cloud voice general](https://support.allstream.com/download-category/uc-cloud-voice-general/) - [uc cloud voice user guide](https://support.allstream.com/download-category/uc-cloud-voice-userguides/) - [Mitel Phone Guides](https://support.allstream.com/download-category/mitel-phone-guides/) - [sip trunking](https://support.allstream.com/download-category/sip-trunking/) - [sip trunking user guides](https://support.allstream.com/download-category/sip-user-guides/) - [SIP Trunking Vendor Set Up Guides](https://support.allstream.com/download-category/sip-vendor-setup-guides/) - [Phone Equipment](https://support.allstream.com/download-category/phone-equipment/) - [Mitel Phone User Guides](https://support.allstream.com/download-category/mitel-phone-userguides/) - [policies](https://support.allstream.com/download-category/policies/) - [Hosted Voice](https://support.allstream.com/download-category/hosted-voice/) - [Client User Guides](https://support.allstream.com/download-category/client-user-guides/) - [Admin Guides](https://support.allstream.com/download-category/admin-guides/) - [Regulatory Affairs](https://support.allstream.com/download-category/regulatory/) - [Payphone Compensation](https://support.allstream.com/download-category/payphone-comp/) - [conference now](https://support.allstream.com/download-category/conference-now/) - [messaging](https://support.allstream.com/download-category/messaging/) - [Inter-Tel](https://support.allstream.com/download-category/inter-tel/) - [NEC Phones](https://support.allstream.com/download-category/nec-phones/) - [NEC Voice Mail User Guides](https://support.allstream.com/download-category/nec-voicemail-guides/) - [NEC System Guides](https://support.allstream.com/download-category/nec-system-guides/) - [NEC Electra Elite IPK](https://support.allstream.com/download-category/nec-elite-ipk/) - [NEC Electra Elite IPK II](https://support.allstream.com/download-category/nec-elite-ipk-2/) - [NEC SV8100](https://support.allstream.com/download-category/nec-sv8100/) - [NEAX 200 IVS](https://support.allstream.com/download-category/neax-2000-ivs/) - [NEC Time Change Docs](https://support.allstream.com/download-category/nec-time-change-docs/) - [csr guides](https://support.allstream.com/download-category/csr-guides/) - [lsr guides](https://support.allstream.com/download-category/lsr-guides/) - [carrier-to-carrier](https://support.allstream.com/download-category/carrier-to-carrier/) - [welcome center](https://support.allstream.com/download-category/welcome-center/) - [Polycom Phones](https://support.allstream.com/download-category/polycom-phones/) - [bill messaging](https://support.allstream.com/download-category/bill-messaging/) - [2016](https://support.allstream.com/download-category/2016/) - [account](https://support.allstream.com/download-category/account/) - [UNIFi](https://support.allstream.com/download-category/unifi/) - [Basic Voice Features](https://support.allstream.com/download-category/basic-voice-features/) - [wci](https://support.allstream.com/download-category/wci/) - [Master Service Agreements](https://support.allstream.com/download-category/msa/) - [Area Code Overlays](https://support.allstream.com/download-category/area-code-overlays/) - [November](https://support.allstream.com/download-category/november/) - [October](https://support.allstream.com/download-category/october/) - [PCI Matrix](https://support.allstream.com/download-category/pci-responsibility-matrix/) - 2019 PCI-DSS 3.2.1 Service Provider Responsibility Matrix - [December](https://support.allstream.com/download-category/december/) - [CMS](https://support.allstream.com/download-category/cms/) - [Email](https://support.allstream.com/download-category/email/) - [Mitel 112 DECT](https://support.allstream.com/download-category/mitel-112-dect/) ## Article Categories - [Network Products](https://support.allstream.com/article-categories/network-products/) - Internet, hosted email, and network product support and documentation - [Account & Billing Information](https://support.allstream.com/article-categories/account-info/) - Resources to manage your account, billing information, invoice guides, and more - [Voice Solutions](https://support.allstream.com/article-categories/voice-support/) - Information and user guides for your Voice products and services - [Public Info and Policies](https://support.allstream.com/article-categories/public-info-policies/) - Agreements, notices, policies, Carrier-to-Carrier migration, regulatory affairs, and more - [Phone Equipment](https://support.allstream.com/article-categories/phone-equipment/) - User guides and support information for your phone equipment - [New Customer Information](https://support.allstream.com/article-categories/new-customer/) - A collection of frequently requested articles to help new customers become familiar with their Allstream accounts - [Frequently Asked Questions](https://support.allstream.com/article-categories/frequently-asked-questions/) - Here you will find information related to a collection of common customer questions - [UC Cloud Voice](https://support.allstream.com/article-categories/uc-cloud-voice/) - Information related to UC Cloud Voice services - [Hosted Voice](https://support.allstream.com/article-categories/hosted-voice/) - Information related to Hosted Voice services - [SIP Trunking](https://support.allstream.com/article-categories/sip-trunking/) - Information related to SIP Trunking services - [General Public Information](https://support.allstream.com/article-categories/public-information/) - Information regarding Corporate Governance, CPNI, Caller ID Spoofing, and more - [Allstream Policies](https://support.allstream.com/article-categories/policies/) - A collection of Allstream policies including Acceptable Use, Privacy, Cookies, Access, and more - [Regulatory Affairs](https://support.allstream.com/article-categories/regulatory-affairs/) - Regulatory information for both the US and Canada - [Internet Setup & Resources](https://support.allstream.com/article-categories/internet-support/) - [Email Service Resources](https://support.allstream.com/article-categories/email-services/) - [Mitel Phones](https://support.allstream.com/article-categories/mitel-phones/) - [Voicemail Services](https://support.allstream.com/article-categories/voice-messaging/) - Information related to voicemail services - [Conference Now](https://support.allstream.com/article-categories/conference-now/) - Information related to Conference Now services - [Web Hosting](https://support.allstream.com/article-categories/web-hosting/) - [Email Service FAQs](https://support.allstream.com/article-categories/email-faqs/) - [Polycom Phones](https://support.allstream.com/article-categories/polycom-phones/) - [Internet Support](https://support.allstream.com/article-categories/internet-support-internet-support/) - [Inside Wiring](https://support.allstream.com/article-categories/inside-wiring/) - Installation and other information related to Inside Wiring - [Voice Detail Features](https://support.allstream.com/article-categories/voice-detail-features/) - Information about the three-way calling and call forwarding features of your phone system - [UNIFi for Montana Customers](https://support.allstream.com/article-categories/unifi/) - Information pertaining to UNIFi for Montana customers - [Collaboration & Messaging Services (CMS) Resources](https://support.allstream.com/article-categories/cms-resources/) - [Carrier to Carrier Information](https://support.allstream.com/article-categories/carrier-to-carrier/) - Resources for carrier migrations, contact lists, and more - [International Calling](https://support.allstream.com/article-categories/international-calling/) - Information related to International Calling - [Traditional Services](https://support.allstream.com/article-categories/traditional-services/) - Customers using traditional Allstream, Integra, and Electric Lightwave webmail, voicemail, and web conferencing services will find application links and support information here - [United States](https://support.allstream.com/knowledge-base/united-states/) - Regulatory information by state - [Canada](https://support.allstream.com/knowledge-base/canada/) - Regulatory Information for Canada - [Canadian Support](https://support.allstream.com/article-categories/canada-2/) - Support and helpful resources about Canadian customer accounts, products, services, and regulations - [US Support](https://support.allstream.com/article-categories/us/) - Support and helpful resources about US customer accounts, products, services, and regulations - [New Customer Information](https://support.allstream.com/article-categories/new-customer-information/) - A collection of frequently requested articles to help new customers become familiar with their Allstream accounts - [Canadian Support](https://support.allstream.com/article-categories/canada-2/) - Support and helpful resources about Canadian customer accounts, products, services, and regulations - [Frequently Asked Questions](https://support.allstream.com/article-categories/frequently-asked-questions-canada-2/) - Here you will find information related to a collection of common customer questions - [Voice and Collaboration](https://support.allstream.com/article-categories/voice-products/) - Information related to SIP Trunking, Voicemail, Conferencing, and Cloud services - [Account & Billing Information](https://support.allstream.com/article-categories/account-billing-information/) - Resources to manage your account, billing information, invoice guides, and more - [Moving?](https://support.allstream.com/article-categories/moving/) - Is your business moving? Get answers to questions about moving your services here - [Policies and Regulatory Information](https://support.allstream.com/article-categories/policies-and-regulatory-information/) - Agreements, notices, policies, Carrier-to-Carrier migration, Regulatory affairs, and more - [SIP Trunking](https://support.allstream.com/article-categories/sip-trunking-voice-products/) - Information related to SIP Trunking services - [Voice Messaging](https://support.allstream.com/article-categories/voicemail-services/) - Information related to voice messaging services - [Conferencing Services](https://support.allstream.com/article-categories/conferencing-services/) - Information related to conferencing services - [Account & Billing Information](https://support.allstream.com/article-categories/account-billing-information/) - Resources to manage your account, billing information, invoice guides, and more - [Frequently Asked Questions](https://support.allstream.com/article-categories/frequently-asked-questions-canada-2/) - Here you will find information related to a collection of common customer questions - [Moving?](https://support.allstream.com/article-categories/moving/) - Is your business moving? Get answers to questions about moving your services here - [New Customer Information](https://support.allstream.com/article-categories/new-customer-information/) - A collection of frequently requested articles to help new customers become familiar with their Allstream accounts - [Policies and Regulatory Information](https://support.allstream.com/article-categories/policies-and-regulatory-information/) - Agreements, notices, policies, Carrier-to-Carrier migration, Regulatory affairs, and more - [Voice and Collaboration](https://support.allstream.com/article-categories/voice-products/) - Information related to SIP Trunking, Voicemail, Conferencing, and Cloud services - [Conferencing Services](https://support.allstream.com/article-categories/conferencing-services/) - Information related to conferencing services - [SIP Trunking](https://support.allstream.com/article-categories/sip-trunking-voice-products/) - Information related to SIP Trunking services - [Voice Messaging](https://support.allstream.com/article-categories/voicemail-services/) - Information related to voice messaging services - [Public Info and Policies](https://support.allstream.com/article-categories/public-info-policies/) - Agreements, notices, policies, Carrier-to-Carrier migration, regulatory affairs, and more - [Allstream Policies](https://support.allstream.com/article-categories/policies/) - A collection of Allstream policies including Acceptable Use, Privacy, Cookies, Access, and more - [Voice Detail Features](https://support.allstream.com/article-categories/voice-detail-features-voice-products/) - Information about the three-way calling and call forwarding features of your phone system - [US Support](https://support.allstream.com/article-categories/us/) - Support and helpful resources about US customer accounts, products, services, and regulations - [IP Relay Service](https://support.allstream.com/article-categories/ip-relay-service/) - Information and frequently asked questions about the IP Relay service for Canada - [Internet Setup & Resources](https://support.allstream.com/article-categories/internet-setup-resources/) - [UC Cloud Voice](https://support.allstream.com/article-categories/uc-cloud-voice-2/) - Information related to UC Cloud Voice services - [UC Cloud Voice](https://support.allstream.com/article-categories/uc-cloud-voice-2/) - Information related to UC Cloud Voice services - [US Basic Business Lines](https://support.allstream.com/article-categories/basic-business-lines/) - Information related to basic business lines - [Network Products](https://support.allstream.com/article-categories/network-products-2/) - Internet, hosted email, and network product support and documentation - [Internet Setup & Resources](https://support.allstream.com/article-categories/internet-setup-resources/) - [Network Products](https://support.allstream.com/article-categories/network-products-2/) - Internet, hosted email, and network product support and documentation - [Direct Routing](https://support.allstream.com/article-categories/direct-routing/) - Information related to Direct Routing for Microsoft Teams - [Direct Routing](https://support.allstream.com/article-categories/direct-routing-2/) - Information related to Direct Routing for Microsoft Teams - [Direct Routing](https://support.allstream.com/article-categories/direct-routing-2/) - Information related to Direct Routing for Microsoft Teams - [Max UC and SIP Services](https://support.allstream.com/article-categories/max-uc-and-sip-services/) - Tutorials, guides, and resources related to Allstream Max UC and SIP services - [Max UC and SIP Services](https://support.allstream.com/article-categories/max-uc-and-sip-services-2/) - [Max UC Devices](https://support.allstream.com/article-categories/max-uc-devices/) - [Phone Equipment](https://support.allstream.com/article-categories/phone-equipment-2/) - User guides and support information for your phone equipment - [Basic Business Lines](https://support.allstream.com/article-categories/basic-business-lines-voice-products/) - [Cloud Connect for Webex Calling](https://support.allstream.com/article-categories/cloud-connect-for-webex-calling/) - Information related to Cloud Connect for Webex Calling - [Cloud Connect for Webex Calling](https://support.allstream.com/article-categories/cloud-connect-for-webex-calling-2/) ## Article Tags - [email](https://support.allstream.com/article-tags/email/) - [outlook](https://support.allstream.com/article-tags/outlook/) - [voice](https://support.allstream.com/article-tags/voice/) - [hosted](https://support.allstream.com/article-tags/hosted/) - [commportal](https://support.allstream.com/article-tags/commportal/) - [login](https://support.allstream.com/article-tags/login/) - [portal](https://support.allstream.com/article-tags/portal/) - [contact](https://support.allstream.com/article-tags/contact/) - [billing](https://support.allstream.com/article-tags/billing/) - [paperless](https://support.allstream.com/article-tags/paperless/) - [ACH](https://support.allstream.com/article-tags/ach/) - [payment](https://support.allstream.com/article-tags/payment/) - [yellow pages](https://support.allstream.com/article-tags/yellow-pages/) - [advertise](https://support.allstream.com/article-tags/advertise/) - 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[admin](https://support.allstream.com/article-tags/admin/) - [account](https://support.allstream.com/article-tags/account/) - [auto pay](https://support.allstream.com/article-tags/auto-pay/) - [log in](https://support.allstream.com/article-tags/log-in/) - [create](https://support.allstream.com/article-tags/create/) - [governance](https://support.allstream.com/article-tags/governance/) - [ethics](https://support.allstream.com/article-tags/ethics/) - [regulations](https://support.allstream.com/article-tags/regulations/) - [laws](https://support.allstream.com/article-tags/laws/) - [cms](https://support.allstream.com/article-tags/cms/) - [office 365](https://support.allstream.com/article-tags/office-365/) - [collaboration](https://support.allstream.com/article-tags/collaboration/) - [messaging](https://support.allstream.com/article-tags/messaging/) - [CPNI](https://support.allstream.com/article-tags/cpni/) - [opt-out](https://support.allstream.com/article-tags/opt-out/) - [unsubscribe](https://support.allstream.com/article-tags/unsubscribe/) - [pay bill online](https://support.allstream.com/article-tags/pay-bill-online/) - [how do i pay my bill online](https://support.allstream.com/article-tags/how-do-i-pay-my-bill-online/) - [pay](https://support.allstream.com/article-tags/pay/) - [network speed](https://support.allstream.com/article-tags/network-speed/) - [internet speed](https://support.allstream.com/article-tags/internet-speed/) - [test](https://support.allstream.com/article-tags/test/) - [upload](https://support.allstream.com/article-tags/upload/) - [download](https://support.allstream.com/article-tags/download/) - [user guides](https://support.allstream.com/article-tags/user-guides/) - [mitel](https://support.allstream.com/article-tags/mitel/) - [phones](https://support.allstream.com/article-tags/phones/) - [video](https://support.allstream.com/article-tags/video/) - [demo](https://support.allstream.com/article-tags/demo/) - [desktop client](https://support.allstream.com/article-tags/desktop-client/) - [features](https://support.allstream.com/article-tags/features/) - 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[dialup](https://support.allstream.com/article-tags/dialup/) - [modem](https://support.allstream.com/article-tags/modem/) - [dns](https://support.allstream.com/article-tags/dns/) - [mail server](https://support.allstream.com/article-tags/mail-server/) - [storage](https://support.allstream.com/article-tags/storage/) - [ods](https://support.allstream.com/article-tags/ods/) - [ftp](https://support.allstream.com/article-tags/ftp/) - [security](https://support.allstream.com/article-tags/security/) - [complaints](https://support.allstream.com/article-tags/complaints/) - [webmail](https://support.allstream.com/article-tags/webmail/) - [quotagaurd](https://support.allstream.com/article-tags/quotagaurd/) - [mailer daemon](https://support.allstream.com/article-tags/mailer-daemon/) - [email address](https://support.allstream.com/article-tags/email-address/) - [domain](https://support.allstream.com/article-tags/domain/) - [email error](https://support.allstream.com/article-tags/email-error/) - [email send](https://support.allstream.com/article-tags/email-send/) - [send email](https://support.allstream.com/article-tags/send-email/) - [email size](https://support.allstream.com/article-tags/email-size/) - [email configuration](https://support.allstream.com/article-tags/email-configuration/) - [junk email](https://support.allstream.com/article-tags/junk-email/) - [spam](https://support.allstream.com/article-tags/spam/) - [webmessaging](https://support.allstream.com/article-tags/webmessaging/) - [web](https://support.allstream.com/article-tags/web/) - [faq](https://support.allstream.com/article-tags/faq/) - [cgi](https://support.allstream.com/article-tags/cgi/) - [daylight](https://support.allstream.com/article-tags/daylight/) - [savings time](https://support.allstream.com/article-tags/savings-time/) - [ip address](https://support.allstream.com/article-tags/ip-address/) - [additional ips](https://support.allstream.com/article-tags/additional-ips/) - [ipv6](https://support.allstream.com/article-tags/ipv6/) - [bgp](https://support.allstream.com/article-tags/bgp/) - [form](https://support.allstream.com/article-tags/form/) - [reverse](https://support.allstream.com/article-tags/reverse/) - [domain names](https://support.allstream.com/article-tags/domain-names/) - [renewal](https://support.allstream.com/article-tags/renewal/) - [w-9. w9](https://support.allstream.com/article-tags/w-9-w9/) - [carrier-to-carrier](https://support.allstream.com/article-tags/carrier-to-carrier/) - [ccna](https://support.allstream.com/article-tags/ccna/) - [ocn](https://support.allstream.com/article-tags/ocn/) - [area code](https://support.allstream.com/article-tags/area-code/) - [new customer](https://support.allstream.com/article-tags/new-customer/) - [welcome](https://support.allstream.com/article-tags/welcome/) - [abuse](https://support.allstream.com/article-tags/abuse/) - [computer](https://support.allstream.com/article-tags/computer/) - [workstation](https://support.allstream.com/article-tags/workstation/) - [email faq](https://support.allstream.com/article-tags/email-faq/) - 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