Toutes les r\u00e9troactions seront transmises au sp\u00e9cialiste, Gestion de l’invalidit\u00e9 d\u2019Allstream.\u00a0Les plaintes seront achemin\u00e9es conform\u00e9ment aux proc\u00e9dures de gestion des plaintes d\u2019Allstream.<\/p>\n\n\n\n
Commissaire aux plaintes relatives aux services de t\u00e9l\u00e9communications (CPRST)<\/h2>\n\n\n\n
La CPRST est un organisme ind\u00e9pendant ayant pour mandat de r\u00e9gler les plaintes des particuliers et des petites entreprises de d\u00e9tail relatives aux services de t\u00e9l\u00e9communication et de t\u00e9l\u00e9vision. Si vous avez une plainte \u00e0 formuler concernant vos services \u2013 que ce soit le service t\u00e9l\u00e9phonique, le service sans fil, le service internet ou de t\u00e9l\u00e9vision \u2013, vous devez d\u2019abord tenter de la r\u00e9gler directement aupr\u00e8s de votre fournisseur de services. Si vous l\u2019avez fait et que vous n\u2019\u00eates pas parvenu \u00e0 r\u00e9gler la plainte de mani\u00e8re satisfaisante, la CPRST pourrait vous aider sans frais.<\/p>\n\n\n\n Pour obtenir de plus amples renseignements, vous pouvez visiter le site Web du CPRST \u00e0 l\u2019adresse www.ccts-cprst.ca<\/a> ou composer sans frais le 1 888 221 1687<\/a>.<\/p>\n\n\n\n Commission CRTC ombudsman Diff\u00e9rend<\/p>\n","protected":false},"excerpt":{"rendered":" Consid\u00e9rations d’accessibilit\u00e9 Allstream s\u2019engage \u00e0 d\u00e9passer les attentes de ses clients. Les commentaires formul\u00e9s sur nos services et sur notre mani\u00e8re de r\u00e9pondre \u00e0 ces attentes sont bienvenus et appr\u00e9ci\u00e9s. Les clients qui souhaitent pr\u00e9senter une r\u00e9troaction sur la fourniture des biens et services d\u2019Allstream aux personnes handicap\u00e9es peuvent le…<\/p>\n","protected":false},"author":16,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[572,481],"ht-kb-tag":[],"class_list":["post-3383","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-soutien-au-etats-unis","ht_kb_category-soutien-au-canada"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb\/3383","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/comments?post=3383"}],"version-history":[{"count":0,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb\/3383\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/media?parent=3383"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=3383"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=3383"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"\"](\"https:\/\/allstream.com\/wp-content\/uploads\/2019\/01\/CCTS_Tag_FR_mod-1-300x104.png\")
<\/a><\/figure>\n\n\n\n