{"id":3363,"date":"2024-01-16T22:51:49","date_gmt":"2024-01-16T22:51:49","guid":{"rendered":"https:\/\/allstreamsupport.burbledev.com\/?post_type=ht_kb&#038;p=3363"},"modified":"2024-01-16T23:00:45","modified_gmt":"2024-01-16T23:00:45","slug":"accessibilite-2","status":"publish","type":"ht_kb","link":"https:\/\/support.allstream.com\/fr\/knowledge-base\/accessibilite-2\/","title":{"rendered":"Accessibilit\u00e9"},"content":{"rendered":"\n<p>Allstream s\u2019engage \u00e0 traiter toutes les personnes d\u2019une fa\u00e7on leur permettant de pr\u00e9server leur dignit\u00e9 et leur ind\u00e9pendance. Nous croyons \u00e0 l\u2019int\u00e9gration et \u00e0 l\u2019\u00e9galit\u00e9 des chances. Nous nous engageons \u00e0 r\u00e9pondre en temps opportun aux besoins des personnes handicap\u00e9es, et nous le ferons en prenant les moyens pour pr\u00e9venir ou retirer les obstacles \u00e0 l\u2019accessibilit\u00e9, conform\u00e9ment aux exigences stipul\u00e9es dans la&nbsp;<em>Loi canadienne sur l\u2019accessibilit\u00e9<\/em>.<\/p>\n\n\n\n<p>Pour transmettre des commentaires relatifs \u00e0 l\u2019accessibilit\u00e9 en vertu de la&nbsp;<em>Loi canadienne sur l\u2019accessibilit\u00e9<\/em>&nbsp;ou pour obtenir la description de notre processus de r\u00e9troaction sur l\u2019accessibilit\u00e9 dans un autre format, veuillez communiquer avec nous de l\u2019une des fa\u00e7ons suivantes&nbsp;:<\/p>\n\n\n\n<p>Faites-nous parvenir un courriel \u00e0 l\u2019adresse&nbsp;<a href=\"mailto:CANCustomerService@allstream.com\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><u>CANCustomerService@allstream.com<\/u><\/strong><\/a>.<strong><u>&nbsp;<\/u><\/strong><\/p>\n\n\n\n<p>Appelez-nous au 1&nbsp;888&nbsp;288-2273.<\/p>\n\n\n\n<p>Vous pouvez soumettre vos commentaires de mani\u00e8re anonyme. Toutefois, nous serons probablement en mesure de mieux vous servir si vous indiquez votre nom, votre num\u00e9ro de t\u00e9l\u00e9phone, votre province et d\u2019autres d\u00e9tails. Nous ne transmettrons pas ces informations \u00e0 des tiers. En communiquant avec nous, vous acceptez que nous recueillions, utilisions et stockions les renseignements personnels fournis afin de vous r\u00e9pondre et d\u2019am\u00e9liorer nos services.<\/p>\n\n\n\n<p>Vanessa Hyjek<strong>&nbsp;(vice-pr\u00e9sidente principale, Ventes et service \u00e0 la client\u00e8le)&nbsp;<\/strong>est la responsable d\u00e9sign\u00e9e des commentaires sur l\u2019accessibilit\u00e9 que nous recevons.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Service \u00e0 la client\u00e8le accessible:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/accessible-customer-service-corporate-policy-fr.pdf\" title=\"\">Service \u00e0 la client\u00e8le accessible Politique d\u2019entreprise<\/a>&nbsp;(PDF)<\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/accessible-customer-service-plan-fr.pdf\" title=\"\">Plan pour un service \u00e0 la client\u00e8le<\/a>&nbsp;(PDF)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Plan d\u2019accessibilit\u00e9 pluriannuel:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/multi-year-accessibility-plan-fr.pdf\" title=\"\">Plan d\u2019accessibilit\u00e9 pluriannuel<\/a>&nbsp;(PDF)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Relais IP<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.allstream.com\/fr\/knowledge-base\/allstream-ip-relay-faq\/\" title=\"\">FAQ Allstream \u2013 Relais IP<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/fr\/knowledge-base\/conseils-sur-le-service-relais-ip-dallstream\/\" title=\"\">Conseils sur le service Relais IP d\u2019Allstream<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Allstream s\u2019engage \u00e0 traiter toutes les personnes d\u2019une fa\u00e7on leur permettant de pr\u00e9server leur dignit\u00e9 et leur ind\u00e9pendance. Nous croyons \u00e0 l\u2019int\u00e9gration et \u00e0 l\u2019\u00e9galit\u00e9 des chances. Nous nous engageons \u00e0 r\u00e9pondre en temps opportun aux besoins des personnes handicap\u00e9es, et nous le ferons en prenant les moyens pour pr\u00e9venir&#8230;<\/p>\n","protected":false},"author":16,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[547],"ht-kb-tag":[],"class_list":["post-3363","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-politiques-dallstream"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb\/3363","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/comments?post=3363"}],"version-history":[{"count":0,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb\/3363\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/media?parent=3363"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=3363"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=3363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}