{"id":3252,"date":"2024-01-16T22:23:31","date_gmt":"2024-01-16T22:23:31","guid":{"rendered":"https:\/\/allstreamsupport.burbledev.com\/knowledge-base\/legal-policies\/"},"modified":"2024-01-16T22:41:35","modified_gmt":"2024-01-16T22:41:35","slug":"legal-policies","status":"publish","type":"ht_kb","link":"https:\/\/support.allstream.com\/fr\/knowledge-base\/legal-policies\/","title":{"rendered":"Modalit\u00e9s d\u2019utilisation"},"content":{"rendered":"\n<p>Modalit\u00e9s et conditions, modalit\u00e9s de service, ententes de services principales, information de nature r\u00e9glementaire et autres politiques d\u2019Allstream touchant votre utilisation de son site Web et de ses solutions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>T\u00e9l\u00e9chargements<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Master-Services-Agreement-07.02.21-French.docx\" title=\"\">Contrat de fourniture principal \/ Modalit\u00e9s de Service &#8211; Allstream<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/285F-1216-Terms-of-Service-for-Resellers-of-Allstream-Services-285F-French.pdf\" title=\"\">Modalit\u00e9s de service \u2013 Visant les revendeurs de services d\u2019Allstream<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Master-Services-Agreement-07.02.21-French.docx\" title=\"\">Modalit\u00e9s de service \u2013 services aux petites entreprises<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Politique-relative-a-lutilisation-des-services-de-securitegeres-entreprise.pdf\" title=\"\">Politique relative \u00e0 l\u2019utilisation des services de s\u00e9curit\u00e9 g\u00e9r\u00e9s \u2013 entreprise<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Managed-DNS-Services-End-User-Agreement-fr.pdf\" title=\"\">Modalit\u00e9s de service DNS g\u00e9r\u00e9s<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Resale-of-Allstream-SIP-Services-In-Canada-and-The-United-States-FRENCH.pdf\" title=\"\">Revente des services SIP d\u2019Allstream au Canada et aux \u00c9tats-Unis<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/VoIP-Based-Services-in-Canada-REV-Branded_FR.docx\" title=\"\">Avis relatif \u00e0 l\u2019acc\u00e8s aux services d\u2019urgence 911 au moyen des services VoIP d\u2019Allstream au Canada<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/MiCloud-INFORMATION-AND-PRODUCT-DESCRIPTION-08-08-2017_FR.pdf\" title=\"\">Information sur la solution MiCloud d\u2019Allstream (SMiCA) et description du produit<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/HCS-INFORMATION-AND-PRODUCT-DESCRIPTION-Nov-14-2018_FR.pdf\" title=\"\">Information sur la solution de collaboration h\u00e9berg\u00e9e (sch) et description du produit&nbsp;<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Allstream-IP-Allocation-and-Usage-Policy_FR.docx\" title=\"\">Politique d\u2019allocation et d\u2019utilisation des adresses IP d\u2019Allstream<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Annexe relative<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/286F-0716-IP-Relay-for-the-Hearing-Impaired-Service-Schedule-French.pdf\" title=\"\">Annexe relative au service relais IP pour malentendants<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/VPLS-Service-Schedule-09-14-21-FRENCH.docx\" title=\"\">Annexe relative au service VPLS (comprend ethernet)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Internet-Service-Schedule-05-16-21-French.docx\" title=\"\">Annexe relative au service internet<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/allstream.com\/wp-content\/uploads\/2020\/07\/Allstream-Voice-Schedule-06-2022_FR.docx\">Annexe relative aux services de voix<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/allstream.com\/wp-content\/uploads\/2020\/07\/SIP-Trunking-Services-Schedule-06-2022_FR.docx\">Annexe relative aux services SIP<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/SD-WAN-AND-SD-INTERNET-SERVICE-SCHEDULE-07-29-20_FR.docx\" title=\"\">Services internet et de r\u00e9 d\u00e9finis par logiciel<\/a>&nbsp;&#8211; Annexe relative<\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Micloud-Service-Schedule-07-06-20-FRENCH.docx\" title=\"\">Annexe relative aux services MiCloud<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Wavelength-Service-Schedule-07-06-20-FRENCH.docx\" title=\"\">Annexe relative aux services de longueur d&#8217;onde<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/IP-VPN-Service-Schedule-09-14-21-FRENCH.docx\" title=\"\">Annexe relative au service IP-VPN<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/HCS-Service-Schedule-07-06-20-FRENCH.docx\" title=\"\">Annexe relative aux services de solution de collaboration h\u00e9berg\u00e9e<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/UC-Equipment-Maintenance-and-Subscription-Schedule-07-06-20-FRENCH.docx\" title=\"\">Annexe relative aux services pour l&#8217;\u00e9quipement de communications unifi\u00e9es, abommement et entretien<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/UC-Cloud-Voice-Service-Schedule-0122-FR.docx\" title=\"\">Annexe relative aux services de t\u00e9l\u00e9phonie infonuagique des communications unifi\u00e9es<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/IT-CloudView-Service-Schedule-0720_FR-002.docx\" title=\"\">Annexe relative aux services IT CloudView<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Cloud-Hospitality-Schedule-0521-FR.docx\" title=\"\">Annexe relative aux services en nuage pour l&#8217;industrie h\u00f4teli\u00e8re<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Hybrid-Business-Schedule-10232019_FR.docx\" title=\"\">Annexe relative aux services d&#8217;affaires hybrides<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Hybrid-Hospitality-Schedule-0521-FR-1.docx\" title=\"\">Annexe relative aux services hybrides pour l&#8217;industrie h\u00f4teli\u00e8re<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Web-and-Video-Conferencing-Sevice-Schedule-09-14-21-FRENCH.docx\" title=\"\">Annexe relative aux services de vid\u00e9oconf\u00e9rence et de conf\u00e9rence web<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/UCCV-Collaboration-Solution-Service-Schedule-07.01.2021-French.docx\" title=\"\">Annexe relative aux services de communications unifi\u00e9es infonuagiques et de collaboration<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Private-Cloud-Infrastructure-as-a-Service-Service-Schedule_FR.docx\" title=\"\">Annexe relative aux services d&#8217;infrastructure en tant que service (IAAS) en nuage priv\u00e8<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Max-SIP-Business-Line-Service-Schedule-0822-fr.docx\" title=\"\">Annexe relative aux services de lignes d&#8217;affaires SIP Max<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Max-UC-Service-Schedule-0822-fr.docx\" title=\"\">Annexe relative aux services de communications unif\u00e9es Max<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Max-Outbound-and-Inbound-Calling-Service-Schedule-FRENCH-062022.docx\" title=\"\">Annexe relative aux services d&#8217;appels entrants et sortants Max<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Accord sur le niveau de service<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Allstream-DIA-SLA-WEB-VERSION_FR.pdf\" title=\"\">L&#8217;acc\u00e8s sp\u00e9cialis\u00e9 \u00e0 internet<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Allstream-SLA-SDx-WEB-VERSION_FR.pdf\" title=\"\">Services internet et de r\u00e9 d\u00e9finis par logiciel<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Allstream-VPLS-SLA-WEB-VERSION_FR.pdf\" title=\"\">Service VPLS<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Cloud-Hospitality-SLA-WEB-VERSION_FR.pdf\" title=\"\">Services cloud pour l&#8217;industrie h\u00f4teli\u00e8re<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Hybrid-Business-Service-Guarante-WEB-VERSION_FR.pdf\" title=\"\">Services d&#8217;affaires hybrides<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Hybrid-Hospitality-Service-Guarantee-WEB-VERSION_FR.pdf\" title=\"\">Services hybrides pour l&#8217;industrie h\u00f4teli\u00e8re<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/IT-CloudView-SLA-WEB-VERSION_FR.pdf\" title=\"\">Services IT CloudView<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/SIP-SERVICES-SLA-WEB-VERSION_FR.pdf\" title=\"\">Services SIP<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/UC-Cloud-Voice-SLA-WEB-VERSION_FR.pdf\" title=\"\">Services de t\u00e9l\u00e9phonie infonuagique des communications unifi\u00e9es<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/VOICE-SERVICES-SLA-WEB-VERSION_FR.pdf\" title=\"\">Services de voix<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Max-SIP-Business-Line-SLA-FR.docx\" title=\"\">Lignes d&#8217;affaires SIP Max<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Max-UC-SLA-FR.docx\" title=\"\">Communications unifi\u00e9es Max<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Informations sur le fournisseur uniquement<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/PO-Terms-and-Conditions-FEB-2020_FR.docx\" title=\"\">Conditions du bon de commande<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Mod\u00e8les de lettre d&#8217;autorisation<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Sales-Form-Single-Site-LOA_FR.pdf\" title=\"\">Site unique<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.allstream.com\/wp-content\/uploads\/2024\/01\/Sales-Form-Multi-Site-LOA_FR.pdf\" title=\"\">Plusieurs sites<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Modalit\u00e9s et conditions, modalit\u00e9s de service, ententes de services principales, information de nature r\u00e9glementaire et autres politiques d\u2019Allstream touchant votre utilisation de son site Web et de ses solutions. T\u00e9l\u00e9chargements Annexe relative Accord sur le niveau de service Informations sur le fournisseur uniquement Mod\u00e8les de lettre d&#8217;autorisation<\/p>\n","protected":false},"author":16,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[546],"ht-kb-tag":[],"class_list":["post-3252","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-information-et-politiques-publiques"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb\/3252","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/comments?post=3252"}],"version-history":[{"count":0,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb\/3252\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/media?parent=3252"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=3252"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=3252"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}