{"id":1907,"date":"2020-04-06T13:44:19","date_gmt":"2020-04-06T13:44:19","guid":{"rendered":"https:\/\/allstreamsupport.burbledev.com\/?post_type=ht_kb&#038;p=1907"},"modified":"2020-06-04T17:06:27","modified_gmt":"2020-06-04T17:06:27","slug":"exploitation-et-reparation-du-reseau","status":"publish","type":"ht_kb","link":"https:\/\/support.allstream.com\/fr\/knowledge-base\/exploitation-et-reparation-du-reseau\/","title":{"rendered":"Exploitation et r\u00e9paration du r\u00e9seau"},"content":{"rendered":"\n<p>Veuillez communiquer avec le Centre de service de r\u00e9paration \u00e0 l\u2019intention des clients (CRC) pour obtenir une r\u00e9ponse imm\u00e9diate \u00e0 tout probl\u00e8me ou en cas de panne de service de t\u00e9l\u00e9communications. Le personnel du CRC est pr\u00e9sent en permanence afin d\u2019assurer la r\u00e9solution rapide des probl\u00e8mes. Un num\u00e9ro de fiche de d\u00e9rangement vous sera attribu\u00e9 pendant que vous \u00eates au t\u00e9l\u00e9phone, pour r\u00e9f\u00e9rence ult\u00e9rieure. Veuillez avoir ce num\u00e9ro sous la main si vous devez porter la situation \u00e0 un niveau hi\u00e9rarchique sup\u00e9rieur.<\/p>\n\n\n\n<p>Allstream offre \u00e9galement \u00e0 ses clients un portail libre-service sur lequel ils peuvent cr\u00e9er des fiches de d\u00e9rangement et suivre l\u2019\u00e9tat de traitement des demandes. <\/p>\n\n\n\n<p> [text-blocks id=&#8221;1913&#8243; slug=&#8221; fr-log-in-button&#8221;] <\/p>\n\n\n\n<p>T\u00e9l\u00e9phone :&nbsp;<a href=\"tel:+18662820111\">1-866-282-0111<\/a>&nbsp;(service disponible 24 h sur 24, 7 jours sur 7)<\/p>\n\n\n\n<p> R\u00e9parations, Communications unifi\u00e9es, Canada&nbsp;: &nbsp;<a href=\"tel:+18887335744\">1-888-733-5744<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Veuillez communiquer avec le Centre de service de r\u00e9paration \u00e0 l\u2019intention des clients (CRC) pour obtenir une r\u00e9ponse imm\u00e9diate \u00e0 tout probl\u00e8me ou en cas de panne de service de t\u00e9l\u00e9communications. Le personnel du CRC est pr\u00e9sent en permanence afin d\u2019assurer la r\u00e9solution rapide des probl\u00e8mes. Un num\u00e9ro de fiche&#8230;<\/p>\n","protected":false},"author":16,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[536,538],"ht-kb-tag":[570],"class_list":["post-1907","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-foire-aux-questions","ht_kb_category-renseignements-pour-les-nouveaux-clients","ht_kb_tag-contacter"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb\/1907","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/comments?post=1907"}],"version-history":[{"count":0,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb\/1907\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/media?parent=1907"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=1907"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=1907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}