{"id":1874,"date":"2020-04-03T14:34:27","date_gmt":"2020-04-03T14:34:27","guid":{"rendered":"https:\/\/allstreamsupport.burbledev.com\/knowledge-base\/formulaire-de-contact-du-service-client\/"},"modified":"2020-04-03T19:26:41","modified_gmt":"2020-04-03T19:26:41","slug":"formulaire-de-contact-du-service-client","status":"publish","type":"ht_kb","link":"https:\/\/support.allstream.com\/fr\/knowledge-base\/formulaire-de-contact-du-service-client\/","title":{"rendered":"Formulaire de contact du service client"},"content":{"rendered":"<p>Pour obtenir des informations g\u00e9n\u00e9rales ou de l&#8217;aide concernant la facturation, les commandes ou les probl\u00e8mes de service de transfert \/ transfert, remplissez et soumettez le formulaire suivant au service \u00e0 la client\u00e8le d&#8217;Allstream. Notre personnel est du lundi au vendredi et r\u00e9pond g\u00e9n\u00e9ralement dans les deux jours ouvrables.<\/p>\n\n\n<div class=\"frm_forms  with_frm_style frm_style_formidable-style\" id=\"frm_form_8_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_pro_form \" id=\"form_gjhbu9b921b4b12\" >\n<div class=\"frm_form_fields  form-group\">\n<fieldset>\n<legend class=\"frm_screen_reader\">Contactez-nous<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"8\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_8\" id=\"frm_hide_fields_8\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"gjhbu9b921b4b12\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_8\" name=\"frm_submit_entry_8\" value=\"18e3fc54a5\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/ht-kb\/1874\" \/><div id=\"frm_field_213_container\" class=\"frm_form_field form-field  frm_required_field form-group frm_top_container\">\r\n    <label for=\"field_vmghpc1b6d22a5c\" class=\"frm_primary_label control-label\">Type de demande\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    \t\t<select name=\"item_meta[213]\" id=\"field_vmghpc1b6d22a5c\"  data-reqmsg=\"Obligatoire\" aria-required=\"true\" data-invmsg=\"Type de demande is invalid\" class=\"auto_width form-control\" aria-invalid=\"false\"  >\n\t\t<option  value=\"-S\u00e9lectionner-\">-S\u00e9lectionner-<\/option><option  value=\"Paiements et factures\">Paiements et factures<\/option><option  value=\"Renseignements sur une demande\">Renseignements sur une demande<\/option><option  value=\"D\u00e9placement\/transfert d&#039;un service\">D\u00e9placement\/transfert d&#039;un service<\/option><option  value=\"Renseignements g\u00e9n\u00e9raux\">Renseignements g\u00e9n\u00e9raux<\/option>\t<\/select>\n\t\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_214_container\" class=\"frm_form_field form-field  frm_required_field form-group frm_top_container frm_two_thirds\">\r\n    <label for=\"field_9jv0r1\" class=\"frm_primary_label control-label\">Comment pouvons-nous vous aider?\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[214]\" id=\"field_9jv0r1\" rows=\"5\"  data-reqmsg=\"Obligatoire\" aria-required=\"true\" data-invmsg=\"Comment pouvons-nous vous aider? is invalid\" class=\"form-control\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_215_container\" class=\"frm_form_field form-field  frm_required_field form-group frm_top_container frm_two_thirds\">\r\n    <label for=\"field_qh4icy\" class=\"frm_primary_label control-label\">Les nom et pr\u00e9nom\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_qh4icy\" name=\"item_meta[215]\" value=\"\"  data-reqmsg=\"Obligatoire\" aria-required=\"true\" data-invmsg=\"Name is invalid\" class=\"form-control\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_216_container\" class=\"frm_form_field form-field  frm_required_field form-group frm_top_container frm_two_thirds\">\r\n    <label for=\"field_j6kzsf8455f8a8d\" class=\"frm_primary_label control-label\">Courriel\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_j6kzsf8455f8a8d\" name=\"item_meta[216]\" value=\"\"  data-reqmsg=\"Obligatoire\" aria-required=\"true\" data-invmsg=\"Text is invalid\" class=\"form-control\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_217_container\" class=\"frm_form_field form-field  form-group frm_top_container frm_two_thirds\">\r\n    <label for=\"field_zlrei8394a4be67\" id=\"field_zlrei8394a4be67_label\" class=\"frm_primary_label control-label\">T\u00e9l\u00e9phone\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"tel\" id=\"field_zlrei8394a4be67\" name=\"item_meta[217]\" value=\"\"  data-frmmask=\"999-999-9999\" data-invmsg=\"Le num\u00e9ro de t\u00e9l\u00e9phone non valide\" class=\"form-control\" aria-invalid=\"false\" pattern=\"\\d\\d\\d-\\d\\d\\d-\\d\\d\\d\\d$\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_219_container\" class=\"frm_form_field form-field  frm_required_field form-group frm_top_container frm_third\">\r\n    <label for=\"field_72tqx5e04edeb80\" id=\"field_72tqx5e04edeb80_label\" class=\"frm_primary_label control-label\">Canada \/ \u00c9tats-Unis\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    \t\t<select name=\"item_meta[219]\" id=\"field_72tqx5e04edeb80\"  data-reqmsg=\"Obligatoire\" aria-required=\"true\" data-invmsg=\"Canada \/ \u00c9tats-Unis is invalid\" class=\"form-control\" aria-invalid=\"false\"  >\n\t\t<option  value=\"Canada\">Canada<\/option><option  value=\"US\">US<\/option>\t<\/select>\n\t\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_220_container\" class=\"frm_form_field form-field  frm_required_field form-group frm_top_container frm_two_thirds\">\r\n    <label for=\"field_e6lis6\" class=\"frm_primary_label control-label\">Nom de l'entreprise\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_e6lis6\" name=\"item_meta[220]\" value=\"\"  data-reqmsg=\"Obligatoire\" aria-required=\"true\" data-invmsg=\"Subject is invalid\" class=\"form-control\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_221_container\" class=\"frm_form_field form-field  form-group frm_top_container frm_two_thirds\">\r\n    <label for=\"field_29yf4d\" class=\"frm_primary_label control-label\">Num\u00e9ro de compte (sur votre facture)\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_29yf4d\" name=\"item_meta[221]\" value=\"\"  data-invmsg=\"Please enter a valid email address\" class=\"form-control\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_222_container\" class=\"frm_form_field form-field  form-group frm_top_container frm_two_thirds\">\r\n    <label for=\"field_z5pd75e68d431d5\" id=\"field_z5pd75e68d431d5_label\" class=\"frm_primary_label control-label\">Num\u00e9ro de t\u00e9l\u00e9phone du compte (sur votre facture)\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"tel\" id=\"field_z5pd75e68d431d5\" name=\"item_meta[222]\" value=\"\"  data-frmmask=\"999-999-9999\" data-invmsg=\"Le num\u00e9ro de t\u00e9l\u00e9phone non valide\" class=\"form-control\" aria-invalid=\"false\" pattern=\"\\d\\d\\d-\\d\\d\\d-\\d\\d\\d\\d$\"  \/>\r\n    \r\n    \r\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_299_container\">\n\t\t\t<label for=\"field_i7kbv\" >\n\t\t\t\tIf you are human, leave this field blank.\t\t\t<\/label>\n\t\t\t<input  id=\"field_i7kbv\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[299]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"KhMYIjStAa2Wa0bKeod05isKy3kP6CoGlXxMTNPNDQQ=\" \/><div class=\"form-group frm_submit\">\r\n\r\n<button class=\"frm_button_submit btn btn-default frm_final_submit\" type=\"submit\"  >Submit<\/button>\r\n\r\n<\/div><\/div>\n<\/fieldset>\n<\/div>\n\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Pour obtenir des informations g\u00e9n\u00e9rales ou de l&#8217;aide concernant la facturation, les commandes ou les probl\u00e8mes de service de transfert \/ transfert, remplissez et soumettez le formulaire suivant au service \u00e0 la client\u00e8le d&#8217;Allstream. Notre personnel est du lundi au vendredi et r\u00e9pond g\u00e9n\u00e9ralement dans les deux jours ouvrables.<\/p>\n","protected":false},"author":16,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[570,571],"class_list":["post-1874","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_tag-contacter","ht_kb_tag-formulaire-de-contact"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb\/1874","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/comments?post=1874"}],"version-history":[{"count":0,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb\/1874\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/media?parent=1874"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=1874"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.allstream.com\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=1874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}