Changes to Your Allstream Invoice

As part of our ongoing commitment to improve our service to you, we are making some changes to your invoices. This is the first step in migrating your billing to an easier platform.  

The new format will be introduced in your summer 2021 invoice but we have created this webpage to make sure you have a resource to keep you informed on the upcoming changes.  

In the update you will find a summary of changes and answers to some of your important questions as well as a preview of the new invoice format. Don’t worry, closer to receiving your new invoice, we will share with you a detailed Invoice Guide to breakdown each section. 


Important updates include:  

We know you currently receive one invoice, which includes recurring charges and Long-Distance usage.  

  • For the next several bill cycles, you will receive two invoices:

    • Your current invoice will reflect your Recurring MiCloud and/or HCS Charges, depending on which solution(s) you have with us.

      • Your current invoice for Recurring MiCloud and / or HCS Charges will not introduce a new account number. For this invoice, you will continue to have the same account number as before. 
    • The NEW invoice will report on your Long-Distance usage where you will find the details of your Long-Distance calls.

      • Your NEW Long-Distance Usage invoice will introduce a new account number. We understand this may cause some inconveniences, which is why it is important to find your new Account Number in the top right dedicated section of your invoice. Please make note of your Account Number, as you will need to reference it when you set up your payment process for this new invoice.  

We have not made any changes to your invoice due date and remit address. 


Some highlights of the new Long-Distance Usage invoice include: 

  1. Now you can see all your Long-Distance usage in detail, which wasn’t available before. 
  2. A dedicated section in the top right summarizing your account information to ensure you will always have quick and easy access to this information.
  3. A high-level summary of your monthly account charges with all the individual charges listed on the following page(s).  
  4. A complete view of your usage charges in one structured, easy-to-read invoice. 

When it comes to making payments, you have options, including:  

  1. You can mail in your payments for both invoices with one (1) cheque, but you’ll need to include BOTH remittance slips.  
  2. To pay your Recurring MiCloud and/or HCS invoice separately you can continue paying as you did before by calling the number on your invoice. 
  3. To pay your Long-distance Usage invoice separately, you can pay online through our customer portal (https://my.allstream.com), using your banking information or credit card. You can set up one-time or recurring payments using the AutoPay feature. 
  4. If you do not already have an Allstream portal user account, click create a new account to set up your account. Once you’ve logged in, from the MY ACCOUNT menu, select Billing Center. Click the Add Account option to add a bank account or credit card number.  

Frequently Asked Questions 

Q: Why are we doing this? 

A: We are standardizing our invoicing platform to provide you with a simplified invoice format. This standardization will make it easier for our team to help support you better. This is the first step in migrating your billing to an easier platform.  

With your new invoice, you will notice you now have access to details about your Long-Distance usage, which you didn’t have before. It does mean this new invoice comes with a new account number, but this improvement should provide you with greater insights into your account. In your invoice we will provide a simple Invoice guide to help you interpret your new bill. 

Q: Do I have a new account number? 

A: We know you currently receive one invoice, which includes recurring charges and Long-Distance usage.  

For the next several bill cycles, you will receive two invoices. 

  • Your current invoice will reflect your Recurring MiCloud and/or HCS Charges, depending on which solution(s) you have with us. 
  • Your current invoice for Recurring MiCloud and / or HCS Charges will not introduce a new account number. For this invoice, you will continue to have the same account number as before. 
  • The NEW invoice will report on your Long-Distance usage where you will find the details of your Long-Distance calls. 
  • Your NEW Long-Distance Usage invoice will introduce a new account number. We understand this may cause some inconveniences, which is why it is important to find your new Account Number in the top right dedicated section of your invoice. Please make note of your Account Number, as you will need to reference it with any payment processing communications with Allstream.  
     

Q: Will my invoice due date change? 

A:  No, your invoice due date will not change for your Recurring MiCloud and HCS Charges invoice. We have aligned the NEW Long-Distance Usage invoice with your current invoice to make payments as easy as possible for you. You can find the invoice due date on the NEW Long-Distance Usage in the Payment Due By section on the first page. 

Q: Where and how do I pay my invoice? 

A: When it comes to making payments, you have a few options, including:   

First, you can mail in your payments for both invoices with one (1) cheque, but you’ll need to include BOTH remittance slips.  

Alternatively, to pay your Recurring MiCloud and/or HCS invoice separately you can continue paying as you did before by calling in to Customer Care using the number on your invoice. 

Or to pay your Long-distance Usage invoice separately, you pay online through our customer portal (https://my.allstream.com), using your banking information or credit card You can set up one-time or recurring payments using the AutoPay feature.   

  • If you do not already have an Allstream portal user account, click create a new account to set up your account. Once you’ve logged in, from the MY ACCOUNT menu, select Billing Center. Click the Add Account option to add a bank account or credit card number.  

Q: Will I continue to receive my invoices in the mail? 

A: You will continue to receive your current MiCloud and HCS invoice as you do today. Your NEW Long-Distance Usage can be sent to in the mail. You can always view your Long-Distance Usage invoice online through our customer portal (https://my.allstream.com). In the near future, you will be able to sign up to go paperless and receive notification emails when your invoice is ready. 

Q: Can I access my account online with Allstream?

A: Yes, you can access both invoices online. Your Recurring MiCloud and/or HCS invoice can be viewed online at https://asapcustportal.ucallstream.com/dayscust/login.asap. Payments for this invoice can only be made by cheque or by calling in to Customer Care using the number on your invoice.  

Your NEW Long-Distance Usage invoice can be accessed through our customer portal (https://my.allstream.com). If you do not already have an Allstream portal user account, click create a new account to set up your account. Once you’ve logged in, from the MY ACCOUNT menu, select Billing Center. Click the Add Account option to add a bank account or credit card number. Once a payment account has been added, you can make a one-time manual payment or set up recurring payments using the AutoPay feature. 

Q: What types of payments are accepted through online bill pay?

A: To pay your NEW Long-Distance Usage invoice, you can pay through our customer portal (https://my.allstream.com). Payments can be made online using your banking information or credit card and these payments can be set up to be one-time only or recurring.   

Q: Where can I find my payment history and invoicing information? 

A: You can view your historical invoices of your Recurring MiCloud / HCS Charges through the customer portal at https://asapcustportal.ucallstream.com/dayscust/login.asap

You can easily find your Long-Distance Usage payment history and invoicing information on your newly formatted Allstream invoice, under the Monthly Invoice Summary. You can also view your account history through our online customer portal (https://my.allstream.com) by selecting Billing Center from the My Account menu. 

Should you have any questions about the new format, please reach out to us. Please contact your Account Consultant or the Customer Service number printed on your invoice.