Understand your Allstream Invoice.

To make it easier to review and understand your bill, we’re introducing a new, simplified invoice format. This change is part of our ongoing commitment to improve our service to you. 

The new format will be introduced in November 2021. Below you will find a detailed Invoice Guide, which breaks down the new invoice format and each section.  

For details about all the changes i.e., new account numbers, bill payments, etc., please review the FAQs below.   

CLICK HERE TO VIEW YOUR DETAILED INVOICE GUIDE


Important updates:  

We know you currently receive one invoice, which includes recurring charges and Long-Distance usage.  

  • As we work on improving your invoice process, you will receive two invoices. We will communicate with you and keep you informed when you will go back to receiving one invoice.

    • Your NEW Long-Distance usage invoice:

      • This covers the details of your Long-Distance calls and will introduce a new account number. We understand this may cause some inconveniences, which is why it is important to find your new Account Number in the top right dedicated section of your invoice. Please make note of your Account Number, as you will need to reference it when you set up your payment process for this new invoice.

      • When it comes to making a payment for this invoice, you can pay online through our customer portal (https://my.allstream.com), using your banking information or credit card You can set up one-time or recurring payments using the AutoPay feature.
          
      • If you do not already have an Allstream portal user account, click create a new account to set up your account. Once you’ve logged in, from the MY ACCOUNT menu, select Billing Center. Click the Add Account option to add a bank account or credit card number.

    • Your current recurring MiCloud and/or HCS invoice:

      • This covers the recurring MiCloud and / or HCS charges and will not introduce a new account number. For this invoice, you will continue to have the same account number as before. 

      • When it comes to making a payment for this invoice, you can mail in your payments for this invoice (and your new Long-Distance usages) with one (1) cheque, but you’ll need to include BOTH remittance slips.

      • If you’d like to pay your recurring MiCloud and/or HCS invoice separately you can continue paying as you did before by calling in to Customer Care using the number on your invoice.

We have not made any changes to your invoice due date and remit address. 


Frequently Asked Questions 

Q: Why am I receiving two invoices? 

A: We know you currently receive one invoice, which includes recurring charges and Long-Distance usage.  

As we work on improving your invoice process, you will receive two invoices. We will communicate with you and keep you informed when you will go back to receiving one invoice.

  • Your current invoice for recurring MiCloud and/or HCS Charges:

    • This covers the recurring MiCloud and/or HCS charges and will not introduce a new account number. For this invoice, you will continue to have the same account number as before. 
  • Your NEW Long-Distance usage invoice:  

    • This covers the details of your Long-Distance calls and will introduce a new account number. We understand this may cause some inconveniences, which is why it is important to find your new Account Number in the top right dedicated section of your invoice. Please make note of your Account Number, as you will need to reference it when you set up your payment process for this new invoice.  

 

Q: Why are we doing this? 

A: We are standardizing our invoicing platform to provide you with a simplified invoice format. This standardization will make it easier for everyone to understand our billing better. This is the first step in migrating your billing to an easier platform.  

With your new Long-Distance invoice, you will notice you now have access to details about your Long-Distance usage, which you didn’t have before. It does mean this new invoice comes with a new account number, but this improvement should provide you with greater insights into your account. The Invoice Guide, linked to at the top of this page, is your guide to become more familiar with the new layout and format of the invoice. It also breaks down each section to ensure you understand how to read the invoice clearly. 

Q: Do I have a new account number? 

A:  Your current invoice for recurring MiCloud and / or HCS Charges will not introduce a new account number. For this invoice, you will continue to have the same account number as before. 

Your NEW Long-Distance Usage invoice will introduce a new account number. We understand this may cause some inconveniences, which is why it is important to find your new Account Number in the top right dedicated section of your invoice. Please make note of your Account Number, as you will need to reference it with any payment processing communications with Allstream. 

We know you currently receive one invoice, which includes recurring charges and Long-Distance usage.  As we work on improving your invoice process, you will receive these two invoices. We will communicate with you and keep you informed when you will go back to receiving one invoice.

Q: Will my invoice due date change? 

A:  No, your invoice due date will not change for your recurring MiCloud and HCS Charges invoice. We have aligned the NEW Long-Distance Usage invoice with your current invoice to make payments as easy as possible for you. You can find the invoice due date on the NEW Long-Distance Usage in the Payment Due By section on the first page. 

Q: Where and how do I pay my invoice? 

A: When it comes to making payments, you have a few options, including:   

First, you can mail in your payments for both invoices with one (1) cheque, but you’ll need to include BOTH remittance slips.  

Alternatively, to pay your recurring MiCloud and/or HCS invoice separately you can continue paying as you did before by calling in to Customer Care using the number on your invoice. 

To pay your Long-distance Usage invoice, you pay online through our customer portal (https://my.allstream.com), using your banking information or credit card. You can set up one-time or recurring payments using the AutoPay feature.   

  • If you do not already have an Allstream portal user account, click create a new account to set up your account. Once you’ve logged in, from the MY ACCOUNT menu, select Billing Center. Click the Add Account option to add a bank account or credit card number.  

Q: Will I continue to receive my invoices in the mail? 

A: You will continue to receive your current MiCloud and HCS invoice as you do today. Your NEW Long-Distance Usage can be sent to in the mail. You can always view your Long-Distance Usage invoice online through our customer portal (https://my.allstream.com). In the near future, you will be able to sign up to go paperless and receive notification emails when your invoice is ready. 

Q: Will I continue to receive my invoices in the mail?

A: You will continue to receive your current MiCloud and HCS invoice as you do today. Your NEW Long-Distance Usage will be sent to you via the mail. You can always view your Long-Distance Usage invoice online through our customer portal (https://my.allstream.com). In the near future, you will be able to sign up to go paperless and receive notification emails when your invoice is ready. 

Q: Can I access my account online with Allstream?

A: Yes, you can access both invoices online. Your recurring MiCloud and/or HCS invoice can be viewed online at https://asapcustportal.ucallstream.com/dayscust/login.asap. Payments for this invoice can only be made by cheque or by calling in to Customer Care using the number on your invoice.  

Your NEW Long-Distance Usage invoice can be accessed through our customer portal (https://my.allstream.com). If you do not already have an Allstream portal user account, click create a new account to set up your account. Once you’ve logged in, from the MY ACCOUNT menu, select Billing Center. Click the Add Account option to add a bank account or credit card number. Once a payment account has been added, you can make a one-time manual payment or set up recurring payments using the AutoPay feature. 

Q: What types of payments are accepted through online bill pay?

A: To pay your NEW Long-Distance Usage invoice, you can pay through our customer portal (https://my.allstream.com). Payments can be made online using your banking information or credit card and these payments can be set up to be one-time only or recurring.   

Q: Where can I find my payment history and invoicing information? 

A: You can view your historical invoices of your recurring MiCloud / HCS Charges through the customer portal at https://asapcustportal.ucallstream.com/dayscust/login.asap

You can easily find your Long-Distance Usage payment history and invoicing information on your newly formatted Allstream invoice, under the Monthly Invoice Summary. You can also view your account history through our online customer portal (https://my.allstream.com) by selecting Billing Center from the My Account menu. 

Should you have any questions about the new invoice, please reach out to us. Please contact your Account Consultant or the Customer Service number printed on your invoice under the Contact Us section.